Complaints

• Initial Complaint

  02/28/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We attended Murder Co on the 24th day of February with a party of five to celebrate my wifes birthday.Unfortunately it was the worst experience,due to unethical lewd acts and sexual harassment.We were all told to shut the f*** up on numerous occasions, and even called my youngest teenage daughter a *****.They intentionally have distractions while customers read and sign the waiver in the midst of chaos,hearing gunshots,videos and verbal threats.After signing the waiver they told us they can tase us and they have the rights to do anything they want. While in the escape room one of the actors had us blind folded, chained up in the dark and told us to turn around against the wall. Then he vigorously attempted to ram a d**** up my daughters boyfriends behind.He also hit him in the head forcefully while his partner was threatening to tase him if he resisted. He politely said Im not comfortable with that and the actors response was im not even doing it hard.My daughters boyfriend was appalled and humiliated.This is when I said thats it were done here, you all are taking it way too far. They said if you dont like it get out. While exiting there was some choice disrespectful words thrown by the actors, for example, I understand youre a p**** and you are wimping out. Get out, you cant handle it!! This was totally unprofessional and highly offensive.Acts of ****** or calling a young lady the * word should never be acceptable in any business.This was not written or specified in any of the waiver signed. The waiver simply mentioned touching and foul language, not sexual assault or striking blows to the head.After it was all said and done, not one of the crew members at any time apologized for their lewd behavior.*ecause of the physical pain and suffering humiliation unprofessionalism and deceptive nature of the company we are simply asking for a full refund of ****** dollars. Thank you for your time and consideration in this matter. Respectfully *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩