ComplaintsforMountain Summit Financial, Inc.
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Complaint Details
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Initial Complaint
08/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On 8/27 @ 11:00am EST someone tried to open a loan in my name with Mountain ******. Without vetting the applicant or authenticating my identity, Mountain Summit Financial preapproved a loan for this individual. I received a call from the company about this preapproved loan. Thankfully my credit was frozen so no action could be taken but Mountain Summit was about to loan out money to someone other than myself in my name without verifying my identity. This is predatory and dangerous and this company should not be permitted to approve loan applications without verifying a persons identity.Business response
09/01/2021
RE: 15808598
Dear BBB,
Please see the attached response for the above-mentioned customer. If you have any additional questions, you can contact us at -************** from Monday Friday 8AM 7PM EST or reply to this email.
Thank you for allowing us to assist you.
Respectfully,
Compliance Resolutions
Mountain Summit Financial, Inc.
635 ******************************************** 95485
Toll Free: **************
*************************************
Attachment
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Customer Complaints Summary
51 total complaints in the last 3 years.
1 complaints closed in the last 12 months.