Complaints

This profile includes complaints for Travis Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Travis Credit Union has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Travis Credit Union

  1 Travis Way Vacaville, CA 95687-3276

• 

  Travis Credit Union

  2010 Peabody Rd Vacaville, CA 95687

• 

  Travis Credit Union

  PO Box 8000 Travis Afb, CA 94535

• 

  Travis Credit Union

  2570 N Texas St Fairfield, CA 94533-1606

• 

  Travis Credit Union

  1340 Gateway Blvd Fairfield, CA 94533-6903

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive refinanced three vehicles through Travis Credit Union. I paid off the first two cars in full with a 100% on-time payment history, and Ive been a long-standing member in good standing. I refinanced my current vehicle on 02/08/2022, and made every single payment on time until April 2024, when I began experiencing financial hardship after leaving a job that was negatively affecting my health.Since then, Ive been doing everything I can to stay afloat while actively looking for employment. I reached out to Travis multiple times to request a *****a-Payment or any form of temporary hardship assistance, but they continue to deny meeven though I have years of consistent payment history and loyalty to them. Their latest denial cited that I do not meet their criteria for the *****a-Pay program due to employment status and a past-due payment from late 2024. However, this one late payment was the result of my financial hardship, which I have clearly communicated.I also filed a **** complaint in April 2024, and it was referred to the National Credit Union Administration (****). I never received a response from either agency or from Travis Credit Union. I just filed a second **** complaint on April 8, 2025, and again it was referred to the ****. This shows a pattern of being ignored despite valid concerns and a willingness to communicate openly.

  Business Response

  Date: 04/18/2025

  Good morning,

  Please find the attached response for Complaint ***********.

  Thank you,

  ****** *******, Member Experience Manager

  Travis Credit Union

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23185056
  
  I am rejecting this response because:

  
  
  Travis Credit Unions response is inaccurate and misleading. First, I was not unemployed since April 2024 as they claim. Ive had three different jobs since thenall with Amazonand I have check stubs to prove it. The reason I went through multiple jobs is because they were seasonal and temporary positions. Still, I made sure to call and update Travis every time I got employed, letting them know I was working again and would be catching up on my paymentswhich I did. If they look at the payment history, its clear that I was actively catching up during those times because I had income.
  
  
  They also claim I was denied the *****A-Pay due to a charged-off credit card, which has nothing to do with my auto loan. That reason is invalid. The *****A-Pay application never mentioned that other accounts would affect approvalit was based on the auto loan, not any unrelated accounts.
  
  
  On top of that, their handling of my situation was aggressive and inappropriate. They threatened to repossess my car and refused to work with me. I told them I had $700 saved and could pay that immediately, but they demanded the full amount or said they were taking the vehicle. It was so extreme that my ex had to step in and help me financially just so I wouldnt lose my car.
  
  
  They also somehow got my exs phone numbersomeone I never listed as a contactand left her a message about my account. That was a major violation of my privacy.
  
  
  Now theyre saying they never received my original complaint from April 2024, but I have proof that I submitted it. I have all the documentation and evidence showing that I filed that complaint, and *** kept records of everything. So their claim is false, and I can back up every part of my story.
  
  
  After being treated like this, I have no interest in speaking to them on the phone. Theyve made it clear theyre not interested in truly helping or working with me.
  
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint because my credit report contains accounts that I do not recognize, and I strongly suspect they may be linked to a data breach. The presence of these unverified accounts has caused me significant concern, as they could be negatively impacting my credit standing and overall financial well-being.Despite my efforts to obtain clarity and verification, I have not received sufficient proof that these accounts are legitimate. This lack of transparency is alarming, and I believe it is my right as a consumer to demand proper documentation that justifies their inclusion on my credit report.The accounts in question are as follows:Name of Unverified Item: TRAVIS CU Account Number: ********* Reporting Balance: $16,204.00 ?As per my rights under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of any documents used to verify these accounts. A generic response stating that they have been verified is not acceptable. I require tangible evidencesuch as original account applications, signed agreements, or transaction *********** confirms their legitimacy.If no such documentation exists, these accounts must be immediately removed under Section 611(a)(5)(A)(i) of the ****, which mandates the deletion of unverifiable information from consumer credit reports.I urge your office to take this matter seriously and conduct a thorough review. This situation has already caused me unnecessary stress and could have lasting consequences on my financial security. I expect prompt action and a clear resolution.Thank you for your immediate attention to this issue. Please provide a timely response outlining the steps being taken to address my concerns.

  Business Response

  Date: 02/24/2025

  Good afternoon,

  Please see the attached response to Complaint ID: ********.

  Thank you,

  Member ********************** Travis Credit Union

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Travis Credit Union regarding their failure to fulfill an agreement to remove a credit inquiry from my credit report. This matter stems from a dispute resolved in July 2024, during which the leadership team at Travis Credit Union, specifically **** ***, agreed to remove both the trade line and the associated credit inquiry from my credit report.While the trade line has been successfully removed, the credit inquiry remains on my report. This directly violates the terms of the resolution agreed upon. I have made several attempts to follow up on this matter with Travis Credit Union, but the issue remains unresolved.The lingering credit inquiry continues to impact my credit profile negatively, despite the prior resolution. This is not only disappointing but also unacceptable, as it undermines the integrity of agreements made by Travis Credit Unions leadership.I request that the credit inquiry be removed immediately, as previously agreed, and that Travis Credit Union confirms in writing once the action has been completed. If this issue is not resolved promptly, I may be forced to escalate this matter further, including pursuing legal or regulatory avenues.I look forward to your assistance in resolving this matter.

  Business Response

  Date: 01/15/2025

  Hello,

  Please find the attached response for Complaint ID #********.

  Thank you,

  Travis Credit Union, Member Experience Department

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed **************************** CU ACCT #: ********** ***. $2,353.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 12/20/2024

  Hello,

  Please find the response to Complaint ID: ********.

  Thank you,

  ****** *******, Member Experience Manager

  Travis Credit Union

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely reporting payment history resulting in a damaged credit score. Also I payed off and closed a credit card with Travis credit union over two years ago. I recently received a letter from them informing me that they had kept the credit card account open which also affects my credit score

  Business Response

  Date: 12/09/2024

  Good afternoon,

  Please find the attached response to Complaint ID: ********.

  Thank you,

  ****** *******, Member Experience Manager

  Travis Credit Union

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/11/2024, tried to make a wire transfer of $40k from my Travis Credit Union Account to my in-laws *** account in **. Ive done it before many times from ***** and I did it earlier this year with TRAVIS.However, this last time, they wanted a Routing number. I informed them that the country of NZ doesnt implement routing numbers and to reference the previous wire transfer I did this year at Travis. I had a receipt, of the previous transfer which I share with them and asked them to check with ***** Melendez ******, who works there and did the transfer. They informed me she worked in the back office so they would not call her. However, they tried to do the wire transfer anyways with the information we gave them from ***. After several attempts with their specialist ****** in the back office, they were unsuccessful. So I asked them to just put the money back so I could send it to another bank to make the transfer. They returned the money, however they only returned $37,923.81. Which was $2k short of the $40k that was originally sent. ******, tried to address this with his supervisors but they refused to return the full amount, because they said this was due to the exchange rates. This process was ongoing on for 3 ******** the end wired the money through my chase ******** with no issues about routing numbers. I dont think its fair that I should be the one that is penalized for Travis inexperience and lack of knowledge on how to perform a simple international wire transfer. I would like them to make my account whole and give me back my original funds.

  Business Response

  Date: 12/09/2024

  Good afternoon,

  Please find the response to Complaint ID: ********.

  Thank you,

  ****** *******, Member Experience Manager

  Travis Credit Union

  Customer Answer

  Date: 12/24/2024

   
  Complaint: 22624258
  
  I am rejecting this response because:

  The problem was that the representatives at Travis insisted on a ABA routing number for the the ******* account.  I informed them that the country of *********** does not use routing numbers, but only SWIFT codes.  I told them that it has been this way for decades.  And I showed them the attached website.

  Again, I informed them that they were able to send $800 to the account earlier this year and shared with the the receipt I received with all of the correct information that was provided.  They informed myself and ******* that Travis has updated their systems and now required a routing number.  Again, I implored them to reach out to ***** who did the previous $800 transfer.  But, refused and said they would to the transfer using the information I gave them.  

  So, I feel like the fault and delay was caused by the Travis representative because they do not understand that there is no ABA routing requirement for NZ.  So, the fault for the delay was because Travis insisted on putting in invalid information.

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute with this bank after my phone was stolen and account hacked. After 10 days my dispute was denied without any explanation. **************** did not give me any reason or update. My money was stolen and travis has done nothing

  Business Response

  Date: 11/21/2024

  Good afternoon,

  Please find the attached response for Complaint ***********

  Thank you,

  Member ********************** Travis Credit Union

• Initial Complaint

  Date:11/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Was advised that I was not on the account -The account owner on a recorded line advised I had no knowledge I was on the account -No documents were ever sent to me -******* ****** is fully responsible for the account

  Business Response

  Date: 11/08/2024

  Good afternoon,

  Please find the attached response to Complaint ID: ********.

  Thank you,

  ****** *******, Member Experience Manager

  Travis Credit Union

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been wrongly accused of having a joint checking account that *** sent to Allied Collections. 3/27/24 AC was instructed by *** to cease all activity and submit a request to the credit bureaus to remove the collection. They refuse. This began 6/28/23, 6/30/23, & 8/22/23 I got phone messages to have my relative contact them at 833/********. 11/14/23 a collection appeared on my credit report. I immediately called AC spoke with *** ***** who informed me that *** turned this over to them for a joint checking account. Not once had *** contacted me directly to discuss this matter. 10/6/23, 10/17/23, 10,27/23, 11/14/23, and 1/6/24 I contacted ***. Each time I was told they were looking into it. 2/1/24 a representative verified that I had no joint checking account. She informed me that my case was on her managers' desk and that someone would be getting back to me. I never received a call back. I called AC again. no return call. 3/17,2024 I sent certified letters to ********. In each letter I requested: verification of the debt, details of their investigation, provide evidence of my liability for the debt, joint holders document with my signature, and branch location and Teller/Banker name. 3/27/2024 I received a letter fr ****** *****, VP, Member Experience. Letter mentions on 7/24/2017 I established a joint SAVINGS account. This was a student account called "Stars" that was a promotion at the *************************** in *********, **. The letter continues. In July 2022 my relative opened a CHECKING account that became negative in March 2023. Because they got no response from my relative the checking account was closed and the negative balance was moved to the joint savings account. *** claims since I "was tied to that savings account, contact was made with me". Issues that I have: Neither TCU or Allied never communicated with me. I have payroll deposit, auto ****************************** card with ***. They could have withheld the debt or contacted me. I want the collection removed.

  Business Response

  Date: 10/28/2024

  Good morning,

  Please find the attached reply to Complaint ID: ********.
  

  Thank you,

  ****** *******, Member Experience Manager

  Travis Credit Union

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my car was considered totaled and was paid off by insurance and there is still negative report on my credit i want full removal because i dont owe anything to your bank

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22326849
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******