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Find a Location

Audi Of Valencia has 1 locations, listed below.

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    Business ProfileforAudi Of Valencia

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    23923 Creekside Rd, Valencia, CA 91355-1703
    BBB File Opened:
    2/24/2016

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Purchased new 2023 Audi A6 Allroad in February 2033. Within 12 months a paint bubble formed on the front of the car. The bubble burst and an ever increasing area of paint is flaking away. Audi Valencia has refused to repair the defect.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Adria V

    1 star

    04/15/2024

    I received a call from a finance guy on 4/14/24 telling me that my uncle had put me down as a reference. He continued to tell me what car it was and that my uncle had no credit but that it was fine because I could co-sign for him and in 6 months, I could be taken off the loan. The finance guy told me that my uncle did not want to call me and was too embarrassed to ask and reminded me that I was family and family should help each other out and that my uncle would never s**** me over, keep in mind I've never met this guy and I've never talked to my uncle about the possibility of cosigning a car loan. I start asking questions and tell the finance guy that this is a big decision and responsibility as I'm about to ask more questions he cuts me off and tells me to talk to my uncle. I tell my uncle I'm not done asking questions, so he hands the phone back. I start asking about the interest rate and I tell him that he can't assure anyone a bank will approve my uncle in 6 months and that I would have to think about it so he cuts me off again and tells me that I need to talk to my uncle and tell him I don't want to help him, I get annoyed and I tell him that I should not have to say anything to my uncle and I hung up on him. This left me with a really bad taste in my mouth. I did not appreciate the conversation at all, and it felt like an ambush. This call was very uncomfortable and unprofessional, and it really upset me that the finance guy was trying to make me uncomfortable by having me be the one to tell my uncle I did not want to cosign. After talking to my uncle and mom (she was also present) they told me that they both told the finance guy not to call me and my uncle had told him that if he could not get approved then that was that but that he did not feel comfortable asking me to do something like that.

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