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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Plumber

Payless Water Heaters & Plumbing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Payless Water Heaters & Plumbing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Payless Water Heaters & Plumbing, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Payless water heaters installed a water heater in my house on 12/30/2024 at a cost of $6,338.00. The new heater is not providing hot water to my house. A technician came out and said that there is nothing wrong with the unit but I still have no hot water in the house.

      Business Response

      Date: 01/17/2024

      This was an unusual issue. Our plumbing manager and plumber reached out to the customer. We went out to fix the issue. Customer is happy and satisfied with our work. He has also scheduled to do more work with us.

    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company was hired to replace a broken water heater. Claims to have quick response and ability to replace 24/7. First technician showed up late on Saturday and claimed not to have any replacement water heaters. Sold us a replacement and indicated they would show back up 2 days later to install in the morning. Second technician showed up late 2 days later and eventually started the work. During the work the technicians unplugged a refrigerator without letting us know. We noticed and plugged it back in to avoid everything within spoiling. During the course of the work, the technicians damaged the cabinets in our home and rather than advising us, they attempted to hide the damage. We noticed the damage a couple of days later and reached out to the company to let them know. We obtained a proposal for replacement of the damaged cabinet doors and have waited almost a month for the company to make good on their guarantees and promises. Rather than reimbursing us, they have contacted other cabinet and closet companies who are now calling us for an appointment to review the damaged items. Having provided this company with ample time and opportunity to make this matter right, it appears that they are not interested in doing so. Before we incur additional expenses in addressing this matter and recovering our damages, we are presenting the matter to BBB for an attempt at resolution.

      Business Response

      Date: 12/08/2023

      I have investigated this complaint. It is an unusual circumstance. Per our plumbing manager, he has reached out to the customer. We have made this customer whole with a full coverage of the damage. The customer said he will remove the complaint 12/5/23 or 12/6/23.

       

      Customer Answer

      Date: 12/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. While it should not have required a complaint to be filed and we should have been made whole far sooner than we were, we were eventually made whole and I am closing the complaint.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/26/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in August 2022, I had a new tankless water heater put in for roughly 4k. Everything seems to go smoothly. After I notice, as well, the contractor noticed that the gas line that was run through the attic was hanging and not put behind the beam. I reached out to the person that originally help me ( ***************** Warehouse manager) and sent him numerous of emails. I got one response from **** on 12/16/2022 saying he received my email but was out of the office. was going to talk to his project manager and call me that Monday. No call, no email. I have tried calling, emailing, etc with no success.

      Business Response

      Date: 02/03/2023

      I called ******************. I apologized for the miscommunication. I let him know I am working on this now, and will be getting back to him early next week, or sooner. We will make sure his is satisfied with our service.

      Customer Answer

      Date: 02/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Payless water heater went above and beyond to send someone out and fix the concerns I had. 

      Sincerely,

      ***************************

    Payless Water Heaters & Plumbing, Inc. is NOT a BBB Accredited Business.

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