Complaints

• Initial Complaint

  11/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called the contractor school for information. The salesman was very pushy and I told him I didnt want to do the school yet due to personal issues. The salesman kept calling me after the first time we spoke. He told me to do payments and I can wait until I finish resolving my personal issues to do the school, so I believed him. After I signed they started to charge me payments and then I was sent a lot of complicated contracts and paperwork. I was overwhelmed and I expected the school to help me do all of the paperwork. But after the payments were all taken from me I didnt hear back from anyone. They just left me to figure it out on my own. I was not able to fill out the paperwork and the. They told me that my contract has expired. They send me an email saying if I wanted to get more time and I clicked yes, then it took me to a page where I had to pay 500$ more to get an extra month or so. I called and asked for a refund and instead they told me that they would give me an extra 30 days to do it. I was still unable to figure out the paperwork and I had just gotten out of a rehabilitation center so I could not even think about doing any of this. Either way I feel that they did not want to give me a refund and they just kept giving me more time but what I need was someone to sit down with me and help me do the paperwork that was the reason I hired them.

  Business response

  12/02/2024

  Mr. ***** purchased his enrollment on 04/15/24 which is a non-refundable enrollment with an expiration date of 08/13/24. Mr. ***** made his 1st payment of 3 in the amount of $408.33 of his own accord for a total of $1,225.00. Mr. ***** attended 2 classes at our Orange location and was also issued new materials which were shipped on 04/18/24 *** Tracking #1Z9877130353579244. He was also provided his online practice exam access email to the email provided by Mr. ***** ************************* Services were rendered and Mr. ***** still required to provide his work experience form for his application submission deadline of 08/13/24 which he did not meet and was advised of deadline many times and was also provided an extension with the cost waived out of courtesy. We have spoke to Mr. ***** and approved for a Re-Registration waiver ($400.00) to place his account on a hold for 2 years however he may continue at any time within the 2 years and once he decides to proceed he will have 120 days from the start date of the hold removal to complete his program once again which he has a greed to. 

• Initial Complaint

  08/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  They failed to instruct me that it was impossible to get work certified until I was *** and even though i have more than 4 years of experience i legally cant report more than 3 since I've been *** ************ also assured me the fee would be paid in two ************* one when I started and the other when finishing the program. They instead charged me the entire amount in the first weeks of beginning, completely going against the agreement we had. I feel completely ******* and ******* out of my money, you led me to believe it was possible and failed to provide accurate information. I'm completely stuck now not being able to advance, and lost **** dollars for a ******* im not able to use. Please give me a refund

  Business response

  10/13/2022

  Business Response /* (1000, 5, 2022/08/23) */ Student enrolled in a program where he stated that he has 4 years experience. We are not the **** therefore we are not the ones who make the decision whether the experience is valid or not this is up to the state board. Student signed the experience level document (Attached) where is does state anyone under 25 that **** will be asking for additional documentation, that CSLS shall bare no responsibility and provides no guarantee that the **** would approve his application. **** states that anyone over the age of 18 can apply and we have had students at the age of 21 get licensed. **** have not rejected him as he has not applied. It also states that we offer to place his program on hold for up to 5 years should his application not be accepted. Student signed his agreement with a 2 payment plan (Attached). 1st payment was done on 04/11/22 in the amount of ******* he then called the school on his own on 04/15/22 to make a payment for ******* and then the balance was processed as authorized by the students enrollment via auto pay on 05/11/22 for the balance of ******** CSLS has reached out numerous times to assist with his application process to which he has not answered our calls or emails. Student never called CSLS regarding any refund or complaint since we have the Student Services Dept here to assist with complaints or refund options. Student also signed and agreed to a nonrefundable program. We will be more than happy to assist the student once he contacts the Student Services Dept.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The *********** school used ********* in ********** ***** payment for small buisness startup package from me. I am a disabled combat veteran and the counselor there assured me I would meet eligibility using my military experience as an electrician to attain my *** *********** ******** also part of the package was to start a ************ Long story short at the end my military experience did not count because it has been over 10 years. And no corporation was started. I paid $**** and no services were ********* They will not take my calls will not refund me my money. I feel ******* and *** not afford a ***** loss I took on the **** of this *******

  Business response

  05/24/2022

  Business Response /* (1000, 8, 2022/05/20) */ Contact Name and Title: ****** ******** ********* Contact Phone: XXXXXXXXXX *** *** Contact Email: ******************** Good afternoon Mr. **** I do apologize for any error on our part or miscommunication. We are glad that we were able to discuss the matter with you and further resolve the issue by already finalizing the refund as originally requested. We just needed some time to evaluate your request and file. At CSLS we strive to assist our students to the best of our abilities and hope for your future business. Should you have any questions or concerns please do not hesitate to contact us. Consumer Response /* (2000, 10, 2022/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for making it right.

• Initial Complaint

  02/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The business failed to provide accurate information and was given a contract agreement with no detail explanation. Very poor ******** *******.did not receive a follow up call and would like a refund of the money that was paid. I am very disappointed about the *******. It did not help me at all to pass *** exam. This business just provides misleading information to customers. I need a explanation of where my money. I did not paid trash I paid real money and I was provided with non sense information.

  Business response

  03/08/2022

  Business Response /* (1000, 5, 2022/02/24) */ *** ****** ************** enrolled into our Last Chance Program on 07/08/2020 for $994.00. The Admissions Counselor went over every paragraph of the Enrollment Agreement contract with *** ************** in person in which**** ************** initialed every section and signed the contract. Our notes in *** **************** file shows that CSLS fully provided support to the student and his wife throughout the entire school process, including assisting with the CSLB state application. Due to the complaint we received from the student and his wife on October 2020 in regard to wanting the classes is Spanish, CSLS provided him all the class recordings in Spanish at no additional charge, as well as free extensions for the online practice exams were also provided to the student with all fees waived. When we checked the CSLB site on 05/20/21 to follow up on his test scores, we saw that he had failed the law and trade tests on 05/17/21. We immediately emailed him on the next steps we can help him to take in order to retest for the exam. We did not hear back from the student, so we reached out to him again on 12/23/21 again offering our assistance to him. Still with no response back from**** **************, we reached out to him again on 01/17/22. It was not until 02/10/22 when ******************** wife called our Corporate office to state that we are not helping her husband since he failed the exam. We explained how we have been trying to reach him since May of 2021 with no luck or response back. Their Student Administrator tried to contact them back within 1 hour of *** **************** wife's call into Corporate but once again there was no answer. It is very important to CSLS that we make sure we offer the best support, study materials, and guidance to our students. We have assisted Mr. ************** throughout his entire process as well provided free courses to assist him prepare for his exam. According to the signed Enrollment Agreement with the student, he is not eligible for a refund, especially since all courses and services were rendered. However, he does still have options available for him. According to the terms & conditions of his enrolment agreement, if the student fails, he/she must submit the state exam results within 10 days following the test failure date. Contractors State License Schools will schedule a Post Exam Assessment with a Lead Instructor who will evaluate and professionally recommend the course of study needed for the student to achieve the desired results of passing the California Contractor License exam. Student must adhere to the Lead Instructor's recommendations which may include additional self-study, additional in-school study, online practice exams, and/or a retake of specific courses. NOTE: At this time, we will waive the 10-day allotted timeframe for *** **************. If a student adheres to the terms and conditions set forth above and fails the state exam 3 times (each time following the steps outlined), he/she shall be eligible to receive a full refund of the educational program, minus up to a 25% restocking fee (not to exceed $295) for books and materials. The student will also have the choice to continue to work with a Lead Instructor and re-take the Crash Courses until he/she passes the ********** State License Exam in lieu of submitting a refund request for up to a 12-month period after initial enrollment. We look forward to hearing back from *** ************** on moving forward with his Post Exam Assessment.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩