Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to get my ************* check back for selling my Maserati and I've been calling the business and finance department for weeks. there has been no one answering phones nor emails. I really want my Money that is owe to me. they where supposed to mail me a check but i need them to have the correct address because I have moved!

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ********* (aka **** of *** ***** ************************************************************************************** I purchased a **************************** from this dealership on 16 Feb 2025. I negotiated an Out the Door price with the Sales Manager **** for $35,650 and signed an agreement with him prior to going to the finance manager (I did not receive a copy of this agreement with my documents). When signing the finance documents I noticed that a $2318 Non-Taxable Fee was on the documents (Page 2. Section 1.A.3). I asked the Finance Manager ****** and he said that it was more than likely a mislabeled finance fee but he wasn't sure. I asked him what the total amount to be financed was going to be and he mentioned whatever I agreed to with the Sales Manager. I repeated the $35650 amount and he said yeah. Upon arriving at home and reviewing the Document (They provide the finance documents in a USB Drive) i noticed that the $2318 fee was added in addition to the negotiated $35650 Out the Door price. I contacted the Offices on Feb 17 (where i was told that ****** would be back to work on the 19th) and on Feb 19 2025 i spoke to ****** again who told me that the Sales Manager **** was the one who told him to add the Fee since all their cars come with a Tint they installed. This Tint was never disclosed during the negotiation like the rest of their additions such as the "Nitrogen Tires, Paint protection, etc." Additionally, I checked the vehicle for this Tint they installed and I can confirm that NO AFTERMARKET TINT was installed on this vehicle. The only tint that is on the vehicle is the Manufacturer installed Solar Tint that is integrated into the *** Windows. I am placing this complaint for a Billing adjustment/Refund of the $2318 non-taxable fee that was added to the purchase of this vehicle.

  Business Response

  Date: 02/24/2025

  Hello, I am sorry to hear about this, I will have someone reach out shortly and reimburse you for the tint.

  Customer Answer

  Date: 02/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Durancoronado

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13/24 I spent $3,831.41 to service my car at ************** Alfa Romeo). Please see below, a record "copy" of my complaint in my ****** review:Update #4 4.3.24: Still no call back from ****. Incredible crass.Update 3.28.24: Ive called **** twice over the past couple of days and Ive left as many voicemails. No response so far.Update 3.20.24 (original post at the end):Recently was here for service and warranty work. I asked for a rental car like Ive always done over the years and was never charged for this. However, under new ownership they have passed the cost onto its customers and they told me I could simply call Alfa Romeo and Id be fully reimbursed for it.This turned out to be false. I followed up with them a few times after service however they do not want to help me to cover the full cost of the rental I had for a few days to allow them to complete the service I paid for. The principal problem is this: if they had told me the full cost of the rental would not be covered I would not have asked for a rental. In this case they failed to do so.They have come under new ownership and my experience coming here over the past year has been getting worse. As a loyal customer it is sorely disappointing to see things degrade so badly and I am simply shocked Im having to give this feedback.Original post:Generally just ok, however they are still the best Alfa Romeo dealership in SoCal/LA area. I always check their work and most times I find something minor not put back properly after service. Not a deal breaker but definitely an annoyance. Recently they could not reset the service schedule on my vehicle which is strange.***Further feedback not included in my ****** review. I tried reaching out to the warranty servicer (Mopar Vehicle Protection) and they have claimed they have sent the reimbursment money to **** and they have recently claimed they did not receive anything for me. I have been dealing with **** and MVP for weeks without resolution.

  Business Response

  Date: 06/28/2024

  Hello, Spoke to customer and came to an agreement. Thanks 

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21901160
  
  I am rejecting this response because:

  I last spoke to ****** ***** at **** on 6/28 and said he would update me by the end of following business week. I still have not heard back. They offered a discount on my next service which I acknowledged and told him I have lost my trust in them and would not be doing business with them in the future. No agreements have been made. My money is still owed.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/24/2024

  Hello, ***** will contact you next week to come pick up the check. Thank you 

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from them based on information they gave me about the vehicle options. Shortly after, I found out what they told me was false. I contacted them and an employee named ***** acknowledged the mistake, then denied it the next day. I paid over $4,000 more than what I should have been charged, and over $7,000 more than the vehicle I wanted that they told me was not an option, but it is. On 12/1/23 at 1:53 PM, the Manager ***********************************, ******* me indicating I could return the vehicle, see attached. So, I immediately made a deal for the same vehicle at another dealer. Then at 6:57 PM that same day, after I had already made a new purchase, Petros ******* me saying, "...I will not be allowed to cancel the deal...", see attached. All communications were documented in writing, now I need to pursue them for Breach of Contract.

  Business Response

  Date: 12/17/2023

  hello, this is for the alfa store

  Van Nuys Alfa.

  but we will pass along the concerns to them.

  Thank you 

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20949531
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified pre owned 2020 Alfa Romeo Stelvio from *** Nuys Alfa Romeo (formerly Russell Westbrook) in October 2021. The car had roughly 12k miles, was in perfect condition, with a clean accident free Carfax. The dealer shipped to *******, where I live. Ive since driven it 14k miles in two years. The car has been serviced and maintained meticulously. 3 months ago, I pulled into a parking lot for lunch, the car stopped, steering wheel locked, went into park, began smoking, and caught on fire. The experience was horrific and traumatizing, had I been on the highway or even street, I would likely be dead or at minimum severely injured. What made this experience even worse was the utter failure from the manufacturer to address the matter in an ethical way, and the inability, after weeks of requests for paperwork and information, for any response from the dealership. I left dozens of messages and called daily. It wasnt until I threatened legal action, that the ** stepped in. The larger disgrace (unbeknownst to me), is that the manufacturer and the dealer were fully aware that there was a starter fire issue relating to potential catastrophic injury, and a recall was in affect on my exact make and model. Had I known, I never would have purchased this vehicle. One month and 20k + dollars in damage repair later, the car sits in my driveway. This was indeed a starter fire, the computer, starter, battery, condenser, wiring, AC, and various electrical and wiring elements were burned.The idea that I would ever want to step foot in this vehicle, let alone drive it is ludicrous. It was a traumatic and stressful event, that could have been deadly. The assumption that I, in good conscience, could sell it to another human being is wrong. The fact, that any business would willfully and knowingly sell a vehicle with recall history, that later catches on fire, and not reimburse the purchaser is despicable. I will be pursuing this matter in litigation.

  Business Response

  Date: 11/07/2023

  Hello ****,

  I am sorry to hear about your experience with your Alfa and i am glad you are ok. Unfortunately we won't be able to refund you for the vehicle as we do not make the vehicles. I would recommend you reach out to Alfa corporate office and let them know about what happen and they will point you to the right direction to address your concern. 

  Thank You 

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20825220
  
  I am rejecting this response because:

  This dealership knowingly and willfully sold me a car labeled as Certified pre owned without doing their due diligence and ensuring the car was checked for the specific recall of ****** vehicles related to ignition fire. Absolutely the manufacturer has clear liability but the dealer does as well. Both parties were fully aware of the pre-existing issue of fire with potential catastrophic injury related to a recall. The dealer had a fiduciary responsibility to address that recall in service and inform me if this wasnt addressed. Considering the fact that the car spontaneously caught on fire and I could have died or been severely burned, its an abomination that I should not be offered some form of credit or replacement by this dealership. I will therefore, let the courts decide. 

  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/09/2023

  Recalls from manufactures are vin specific and at the time of sale your vehicle had no open recalls. All recalls if any are completed before sale of vehicle. 

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20825220
  
  I am rejecting this response because:

  As stated - my vehicle caught on fire in a parking lot and could have killed me. I NEVER want to go near that car again. ****** vehicles were recalled with specifics related to starter ignition fire with risk of catastrophic injury. Since that is exactly what occurred with the vehicle you sold me, clearly you dropped the ball when you deemed it certified This isnt exactly a mass produced vehicle, so ****** is a problem. 

  Furthermore, the complete lack of response and cooperation from the dealership when I called multiple times and sent emails for simple paperwork with zero response, server as further example of your complete and total incompetence and unprofessionalism. 
  

  This entire experience has been a disaster and I would suggest any consumer RUN. If a dealer doesnt step up when the Certified car they sold you explodes, find another car and dealer. Shame on you ! 

  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/21/2023

  Hello, Again at the time of sale the vehicle was recall free. If you have any other issues or concerns regrading the any recalls from the manufacturer you need to reach out to them. All recalls are vis specific.

  Thank you 

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20825220
  
  I am rejecting this response because:
  
  You sold me a car that exploded. A car that was certified and pre owned through your dealership. A car that frankly could have killed me. 
  

  Of course this is a disgrace and the manufacturer bears responsibility. You as a dealer also bear a responsibility. 
  

  Your complete lack of response to multiple phone calls, emails, and messages for simple paperwork made an already horrific situation far worse. Your total lack of communication and basic professionalism was an abomination. 
  

  I would recommend that anyone RUN away as far as possible from anything to do with your dealership. 
  

  You have zero problem taking a sale, but anything further or even a response after the fact doesnt happen. 
  

  Shame on you !!!!

  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/01/2023

  Hello ****,

  I'm not sure what else you would like me to say. Again at the time of sale the vehicle was recall free. If you have any other issues or concerns regarding the any recalls from the manufacturer you need to reach out to them. All recalls are vin specific.

  
  Thank you 

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20825220
  
  I am rejecting this response because:

  Once again theres zero acknowledgment relating to the fact that I couldnt even get a simple email or call response after weeks of requests for paperwork that went ignored. It wasnt until I literally had my attorney call your dealership that someone actually contacted me back. No apology, no basic professionalism, zero accountability, and abominable customer support. 
  

  If thats what you consider any level of customer service or communication, then you have no business whatsoever servicing or representing any brand or business ever. 
  

  As stated, my vehicle exploded in a parking lot almost killing myself and my passengers, including a child.  A certified vehicle I purchased from your dealership. The same vehicle that had 11,200+units recalled for ignition starter fire, with potential catastrophic risk ( EXACTLY WHAT OCCURRED IN MY CASE ). At minimum, you could have made this nightmare at least bearable. Instead, you elected to treat a customer like a castoff, by not responding and ignoring them. All this after their car exploded.
  

  I do not need or require any further  response from you. I never received an apology or even the courtesy of a reply to begin with, so why expect anything else from you. 
  

  As someone who owns multiple businesses specifically relating to customer service and social media branding marketing companies, I will make it my mission to warn EVERYONE about your dealership and the  reprehensible way you choose to treat your customers. 
  

  Please do not waste your fingers with further responses. 

  
  *****************

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car through this business and was sold on an *** extended warranty which would be a full extended warranty for ***** dollars. I bought this understanding that the car may have issues being a couple years old and having ***** miles on it. When the car did start having an issues I took it to the shop telling them about my warranty. They said they couldnt find the warranty and I should reach out to the dealership. When I did they kept giving me the run around. It took weeks to get anyone on the phone, and no one would respond to my emails. I had to borrow a car and drive the 100 miles to the dealership just to have a conversation about it. When I got there ***** the floor manager, confirmed that they never filed all of the warranty paperwork and that he had been hired to clean up these types of acts.l from previous management. I have a written statement that they would handle the warranty and that they would probably have to pay to backdate and that they would eat the cost. Fast forward 5 weeks and multiple attempts of contact, they have finally contacted me and said the only thing they want to do is cancel the warranty and refund the money to the loan. This would absolve them of responsibility and leave me with a 2800 dollar repair. I paid for a warranty so I expect the warrant to handle the repairs. I feel like they were trying to scam me out of the warranty money and are now trying to get out of it instead of taking responsibility. This has been an 8 week ordeal. They also got me on an 3000 dollar paint protection plan through a side company and when I called that company it was defunct. They said they dont know anything about it which I also have paperwork for charging me. I dont want my money back. I want the things Ive paid for.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Maserati Levante from this store, the dealer promise me to fix car interior and rear right window frame. But now the manager said the manager who sold me the car nolonger works here, so they refuse to fix it for me. And werid noise of engine.

• Initial Complaint

  Date:07/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 credit guarantee I His customer ******** bought a second-hand Masa from the dealership on April 1, 2023. The sales asked him to provide another credit guarantor for the car, and I agreed to provide a credit guarantee for the car.But The car sales handled the purchase contract under my name, and went to the bank to apply for a loan of ****** US dollars under my name, but I did not buy the car or actually get the car.2 cars have potential safety hazards From April 1st to now, I had communicated with the car dealer many times about the car has potential safety hazards and ownership issues. The car dealer is required to complete the repair obligation and transfer the owner of the car directly to the actual buyer. The dealer evades and does not solve the problem on the grounds that the salesperson has *********** English is not good, please help me!

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:-May 6, 2023 through June 13, 2023 -Car funded through Chrysler CAP 6/13/2023 about $98,000 -The business committed in several emails to provide a check in the amount $2000 after the car funded; they've ditched emails and phone calls adjudicated to their dealership -New Car Finance Purchase -No, the dealership has not taken any actions as promised to resolve the matter within same day or next day: Today make two business days since car funded.-Application Number: ********* (Dealership and Chrysler CAP) -Sent documented texts and emails nobody has followed-**, in fact they're silent: Only resolve cut promised check ($2000) request from ******** in finance or unwind deal for new car of choice (please see attached emails promising $2000) and verbalized RECORDED conversations with Bank (Chrylser Cap)

  Business Response

  Date: 06/19/2023

  Hello. My name is ***************, I am the sales operations and customer relations manager.This customer has been extremely aggressive and unreasonable with our dealership employees. She incessantly calls our dealership and uses profanity and derogatory terms towards our employees. We have been nothing but courteous to her and offered her a goodwill gesture to powder coat (black aesthetic design) her rims at our expense for the inconveniences that were experienced as part of getting a difficult loan funded through the bank. There is nothing in the due bill or retail contract indicating the payment or promise about powder coating the wheels, tinting the car or blacking out the badges, nor was this ever promised or agreed to prior to the funding delays. The car being financed is in the amount of $47.746.65, not $98,000. The email attachment is between the client and our finance assistant, who is responsible for getting deals funded through the funding source. She holds no authority to approve money going out or in unless specified by a manager to collect a down payment in the event of a bounced check. Goodwill gestures, compensation and reimbursements come through management as our Finance Assistant mentioned. We cannot give money to her directly as it would go against the contract we have in place with the funding source, but we are more than happy to make good on our goodwill gesture to powder coat her wheels. We have reached out to a shop for $700 estimate (approximate) to powder coat her wheels. We would be glad to pay this amount to a company of her choice that provides these services. 
  
  
  This offer is good for 30 days from today, after such time, our offer is no longer valid.

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turned in my leased vehicle on march 4th. Alfa Romeo said they were purchasing it from me and I was owed $1,500.00 - $2,000 in equity. They informed me I would receive the check and my paperwork in the mail in 3-4 days. I had to follow up several times because the car was still showing in my name with the bank a month later (April 3rd). When I call they continue to reassure me everything is fine. Everything is NOT fine. I finally asked for a tracking number for the check they sent to the bank. The tracking number shows it was sent a MONTH after I dropped off the car. ***** tracking number: ************ - this shows label creation 4/3/2023 and NOT the day I turned it in which was 3/4/2023. As of today, 4/25/2023 I STILL have not received a check for the money they owe me. They have robbed me of $2,000. This is a terrible business of complete frauds.

  Business Response

  Date: 05/09/2023

  The positive equity in question totals out to $1,476.50. We sent out a check (#******) and it was deposited on 4/28/2023. I have also emailed her copies of the contracts she signed.