Business ProfileforVan Nuys Chrysler Dodge Jeep Ram

they sent a video stating the vehicle was in 'pristine' condition with no dents or scratches. this was a lie. we received a car there that indeed had scratches and dents. We live 3 hours away and they told us we could just come in and get them fixed. This should have been fixed before it was ever brought to us we shouldn't have to take a day off work, spend the money and headache of going down to fix things that should have never been an issue. then they gave us a car with 3 of the same tires and 1 tire that is a different type so it ended up messing up the alignment and now the car requires a new set of tires and alignment done costing over 1k to do. When we originally brought this up to them they told us they would replace the tires so they were all the same tire. Which we were happy about until we were ghosted for days getting no response besides a text back that didnt even answer our question. The windshield wiper pump is broken, the cabin air filter was dirty and we are told it needs an oil change which we were promised the car already had done. We were also told that our car just had brand new brakes and we found out that wasn't true they are now saying they didn't touch the brakes and that they had passed inspection... with so many people telling us different things its hard to find what any of them say reliable. This isn't t the car that we were sold on We were also told to get an inspection done at the dealership closest to us and they would reimburse us. We did that and have not received any reimbursement. This car is costing more and more money and the dealership just seems to not care.I have contacted multiple people at the dealership only to be pointed towards someone else and not receive any information or even a text back. This has been the worst experience to have after we thought we would be so happy to have gotten a new car but instead we are left with a money pit vehicle and a headache from multiple attempts to get these issues resolved.