Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a resolution regarding the non-functioning ** and heating system in the 2021 Tesla Model 3 vehicle I purchased from this dealership in late November 2024.Despite being provided with an extended warranty, I have confirmed with the warranty provider that the ** and heating system are not covered. Given that I have had the vehicle for less than four months, I strongly believe that the dealership should take responsibility for resolving this issue.Since March 12, I have made multiple attempts to discuss this matter with ***** ****** and **** ********. I have spoken with *****, ******** ****** and **, all of whom assured me that my messages would be relayed. However, I have yet to receive a response. This lack of communication is both frustrating and unprofessional.I am requesting that the dealership provide a reasonable solution to repair the ** and heating system.Please treat this matter with urgency. I can be reached at ************** or *********************** I appreciate your immediate attention and look forward to a prompt resolution.

  Business Response

  Date: 03/26/2025

  Hello, unfortunately we are unable to cover the expense of the ** issue, all of our vehicles are thoroughly inspected before we sell them.. All of our vehicles are sold "as-is" and are the sole reasonability of the buyer if any unforeseen problems occur after the sale.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Documents provided by the dealer to request cancellation of *** and extended warranty were submitted on July 24th,2024. ********* issued the refund for the extended warranty and stated the dealer issues the *** warranty refund. I have contacted the dealer on numerous occasions and I get the run around. All correct documents and supporting documents of total loss have been submitted. All I want is my refund.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they sent a video stating the vehicle was in 'pristine' condition with no dents or scratches. this was a lie. we received a car there that indeed had scratches and dents. We live 3 hours away and they told us we could just come in and get them fixed. This should have been fixed before it was ever brought to us we shouldn't have to take a day off work, spend the money and headache of going down to fix things that should have never been an issue. then they gave us a car with 3 of the same tires and 1 tire that is a different type so it ended up messing up the alignment and now the car requires a new set of tires and alignment done costing over 1k to do. When we originally brought this up to them they told us they would replace the tires so they were all the same tire. Which we were happy about until we were ghosted for days getting no response besides a text back that didnt even answer our question. The windshield wiper pump is broken, the cabin air filter was dirty and we are told it needs an oil change which we were promised the car already had done. We were also told that our car just had brand new brakes and we found out that wasn't true they are now saying they didn't touch the brakes and that they had passed inspection... with so many people telling us different things its hard to find what any of them say reliable. This isn't t the car that we were sold on We were also told to get an inspection done at the dealership closest to us and they would reimburse us. We did that and have not received any reimbursement. This car is costing more and more money and the dealership just seems to not care.I have contacted multiple people at the dealership only to be pointed towards someone else and not receive any information or even a text back. This has been the worst experience to have after we thought we would be so happy to have gotten a new car but instead we are left with a money pit vehicle and a headache from multiple attempts to get these issues resolved.

  Business Response

  Date: 06/28/2024

  Hello, 

  We have received your complaint and have looked into this in detail. The front brakes were replaced and the rear brakes passed inspection (not close to needing replacement).

  We have no issue reimbursing your inspection at the other dealership. We have your receipt and have already cut the check for delivery.

  One of our managers has a bunch of text messages communicating back and forth. (***)

  We have no issue fixing any problems you are experiencing but need to do the work ourselves. If you would like to bring the car and drop it off, we will provide you with a loaner vehicle. 

  As far as the tires, at time of inspection, they were at 6mm in front and 8mm in the rear. A mismatched tire is acceptable on a pre-owned car.

  This vehicle passed our safety inspection by California law in relation to the used vehicle inspection. 

   

   

  Customer Answer

  Date: 07/13/2024

   
  Complaint: 21903052
  
  I am rejecting this response because: they still have not reimbursed us for the inspection they requested us to get 3 weeks ago. And while every few text messages i send i get a response but it doesnt answer what i even asked. *** has been the only one to answer any calls or texts but i still dont even get a straight answer for anything from anyone there. I picked a date to go down there and havent gotten a confirmation or a time for it.  I feel like we are being scammed by this business.  buying a 60k car it shouldnt have any issues and if there are it shouldnt be this hard to reconcile them. 
  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/17/2024

  I will make sure they respond to confirm and schedule the repairs. I will also make sure a check gets sent out immediately to you for the inspection reimbursement.

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted dealership in regards to a vehicle posted on the website Car Guru. A response was initiated by a sales associate *******, I asked if the vehicle was still available, I shared with her I had been watching the vehicle on the website and Iwas notifiedof a price drop, making the vehicle very appealing . After my inquiry regarding a out the door price she informed me that her manager needed to provide that. After sometime went by I re- contacted her to see the status, she apologized for not having the figures, put me on hold, then came back with an out the door price of $23,650.00, The price listed was $23,500.00. I informed her that I accepted the price and let's move forward as I need to make arrangements to have the vehicle transported from their dealership to my residence in ************. That was the last contact from her. As time went by, I re-contacted the dealership and asked to speak with *******, during the 3 HOUR ORDEAL, I managed to get 2 salesman physically on the phone, they just simply put me through to her voicemail. All the other times I called no one answered physically, they transferred my call to a voicemail. I reached out to the ** ******************* via phone call and email. I eventually received a phone call from a person at the dealership, I explained the horrendous treatment I received from the dealership. He apologized and informed me the vehicle has not been in stock for sometime now, I questioned how the listing on Car Guru had a price drop notification that would be initiated by the dealership, he had no answer. He then said a manager would contact me, nothing has materialized. I asked regarding ******************* the **, he said he was off. This to me is a deliberate action to try a bait and switch. The vehicle has been taken off of the website Car Guru, but it is listed on their dealership website, I uploaded the picture.

  Business Response

  Date: 05/30/2024

  We apologize, there seems to be a VIN error in the backend of the website. Each time we manually delete, it will pop back up. We sincerely apologize for the stress and inconvenience this has caused you. I will make sure to take care of this right away. 

   

  Thank you!

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2024, I traded in my 2021 Dodge Durango GT for a 2021 Durango RT with an aftermarket warranty from ****. Everything seemed fine until February 26 when the check engine light came on. I contacted the dealership where I purchased the vehicle, and they told me they couldnt see my car until March 14th, which was too long of a wait for me. So, I took my car to LAX Dodge for a second ********** LAX Dodge, it took them three days just to diagnose the issue, which turned out to be a cylinder misfire. Then, it took them another week just to break down the motor to find the root of the problem. During this time, I had to miss a week of work because they didnt have any loaner vehicles available. On March 28, 2024, I finally got my car back, and they told me they replaced the valve gasket and head gasket, assuring me that I shouldnt have any more issues.However, on April 8, 2024, I had to take my car back to LAX Dodge for the same issue (cylinder misfire), and I didnt get my car back until April 26. On April 29, I had to drop my car off again for the same issue, and its still there to this day. Theres no telling when I will get my car back in working order.Throughout this ordeal, I reached out to Van **** Dodge, and their solutions to the problem were disrespectful and unhelpful. They offered to buy back my car for less than its worth, leaving me without a vehicle, or trade my car in for a basic model downgrade, putting money down on that vehicle and paying a higher car note. This was unacceptable to me, especially since I had just put $3k down and traded in my vehicle a month ago.I am extremely frustrated with Van **** Dodge and how they have handled this situation. The lack of communication, the extended delays, and the disrespectful solutions they have offered have left me feeling completely unsatisfied with their service.

  Business Response

  Date: 05/13/2024

  Hello, my name is ***, I am the ** here at Van **** CDJR. I am very sorry to hear about your frustrating situation, I would be upset as well. I am glad to hear that you purchased an extended service contract. Unfortunately, vehicles do have issues that may arise, even though we inspect our used vehicles thoroughly before offering them for sale. 

  Your ally contract is doing exactly what it is meant to do and cover you incase of any unforeseen problems with a car throughout your ownership.

  Unfortunately, I cannot just cancel the purchase, but I can certainly look at trading you out of that vehicle and into another one, I will take a second look and give you much better terms.

  Would that work for you? My email is ************************* if you would like to communicate more efficiently through email.

   

  Thank you and speak to you soon

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21655529
  
  I am rejecting this response because: I sent an email to the dealers GM *** to see if we could come to some kind of agreement and I also called the dealership and I didnt receive a reply, once again this is terrible customer service. 
  
  Sincerely,
  
  ** ****** Allah

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Chrysler Pacifica at ******** Chrysler.I purchased the vehicle outright without any financing.The purchase contract was written as an installment contract showing payments and interest but there was a box checked that said if full payment was made by the next day the price would simply be the agreed sale price which was paid at delivery of the vehicle.I never received title so I was checking the registration to see if perhaps the mailing address was incorrect and I noticed the registration shows a lien holder.Of course there should not be a lien holder as there was no financing and the full price on the contract was paid at delivery.It shows **** of America as lienholder **** of America cannot remove the lien because they dont know why its there and the dealer finance department is non responsive

  Business Response

  Date: 04/26/2024

  Hello, I am very sorry to hear about this clerical error, we are working to get this corrected right as we speak. I will update you when this has been completed.

   

  Thank you very much

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I purchased a brand new Jeep Wrangler 4xe (1st generation electric/hybrid models) and within months the car was having issues with acceleration and over heating. I brought it in for a check to the *** Nuys dealership and they notified me that parts were bagged up and I wouldnt have a repair for the recalls on the vehicle for some months out due to lack of parts and the excess of customers needing service. I eventually fixed the first round of recalls over the following years having had my car in the shop over 30 consecutive days. Towards the beginning of 2024 my car again started to show signs of disfunction. Upon checking it in I was informed I had a b9A recall on the vehicle which is a huge safety issue since the batteries are spontaneously catching on fire, cars are exploding and was told to not park it near any other vehicle, to not charge it and to basically not drive it. That was told to me in Jan. / Feb. of 2024. Since then I have been in and out of rental cars paying completely out of pocket as well as paying my car note monthly. Months have since passed and Jeep have had poor communication, informed me of a buy back but still havent sent an offer. Also, corporate called me and lied and said my car was fixed so I went to pick it up as a temporary solution from all of the rental cars until the buy back went through. They said I could charge it and it would work as usual but after the first charge the vehicle stopped on me, Wouldnt start for a while and the engine light came back on. They gave me a vehicle back in false pretenses that could have taken my life with the current allegations of the recall. Theres even on a recorded line a worker telling me that the dealerships dont care. Someone needs to check into what the ************ is doing to their customers. They are allowing these death traps on the road and giving us the run around about solutions. Ive paid to date over 26k on the vehicle and want my refund since the car no longer runs!

  Business Response

  Date: 04/26/2024

  Hello, I am sorry for all the trouble you are having with your vehicle. I do see that you have a case with **** and they are working on a resolution for you. We have no control over **** and how long they take to resolve the case. I have reached out to my area manager and asked for them to update your case. Thank you 

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a certified preowned 2014 Dodge ram promaster 2500 ************* diesel from Russell Westbrook of van nuys. in Oct of 2017. They coaxed me into purchasing a 7yr/******* mi. wraparound extended warranty for $2500. Immediately after purchasing this van, I started having mechanical issues. Replaced a glow plug $485.replaced battery $455 Replace cargo door mechanism $180. A new key and fob $700 a new module $2500 water pump and hose $3000. A new charging system $3500. New tires $1100. Replaced tie rods and boots $1500. (all estimates) All of this work has been needed in spite of me putting less than 20k miles on this vehicle. None of this work has been covered by the wraparound extended warranty. Furthermore, Ive recently been informed that the seven-year ******* mile wrap around warranty began in 2014 when the original owner purchased the vehicle not from the time I purchased the vehicle. I was lied to by the finance department and miss lead. furthermore, I feel like I was falsely led to believe this was a certified preowned vehicle when in fact, I find it very very hard to believe this was actually a certified preowned vehicle and when I asked about it, they basically brushed me off, and would not answer my questions regarding the certified preowned status. Ive had to fork out several thousand dollars in repairs for a vehicle that still is unable to be driven safely. The most recent work done by russell westbrook of *** Nuys was a *** module that was installed and programmed. According to the service mechanic at ***************** Chrysler Jeep Dodge RAM in ********, the *** module is the wrong module all together causing further damage to the vehicle. I feel I have been getting the runaround from Russell westbrook of *** Nuys. I feel Ive been ripped off by russell westbrook of *** Nuys I feel theyve been dishonest, and they have repeatedly lied to me. I feel as a single woman ive been discriminated against. I want reimbursement or a new vehicle..

  Business Response

  Date: 04/26/2024

  Hello,

  The extended service contract that was purchased did exactly what it was intended to do. Unfortunately vehicles can have issues and the warranty is put in place to protect the consumer from the added expense. 

  I sincerely apologize for the issues you may be experiencing. The vehicle is 10 years old and it may just be time to replace it with another vehicle. 

  I am more than happy to work out a new deal for you, considering the experience you have had so far.

   

  Business Response

  Date: 04/26/2024

  Hello,

  The extended service contract that was purchased did exactly what it was intended to do. Unfortunately vehicles can have issues and the warranty is put in place to protect the consumer from the added expense. 

  I sincerely apologize for the issues you may be experiencing. The vehicle is 10 years old and it may just be time to replace it with another vehicle. 

  I am more than happy to work out a new deal for you, considering the experience you have had so far.

   

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21397744
  
  I am rejecting this response because:I was lied to regarding the contract. This vehicle barely had 60k miles on it and ive had to put an additional $16,000 of my own money in repairs beginning the first week of purchase. They sold me a 7 year extended warranty that was only good for 3 years because they lead me to believe the contract started the day I purchased the vehicle when in fact the contract started the first day the vehicle was sold to the very first person. Very deceitful. Yes i know the fine print. HOWEVER $16 THOUSAND dollars  on a vehicle that has less than 50k miles when I purchased it. I have ONLY PUT 20k miles on this vehicle since i have owned it because if the CONSTANT repairs. I out every ***** of my savings into this lemon of a vehicle. When I buy another vehicle best believe it will be with a dealer that has actual integrity not Russell Westbrook of *** Nuys. Ive never been so bamboozled in my 52 years of life. Ya all should be ashamed . 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 07/08/2024

  Hello,

   

  Thank you for reaching back out. I am very sorry to hear that your vehicle has continued to endure issues. Unfortunately, these things can happen with a vehicle that is 10 years old and been used the way it was intended to (work/business). Any issues with the warranty coverage needs to be directed towards the administrator of the warranty, the dealership simply fixes the vehicle based on the direction from the warranty company. 

   

  I think at this point it would be best to trade that vehicle in for a new one. We will go above and beyond to offer you the best possible value for it and a very aggressive deal on your next vehicle. Our management team is completely different from when you originally purchased it and we would love to try to earn your business again considering the subpar experience you have had so far. Please email me directly at ************************* if you would like to explore that.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a sales contract dispute regarding a 2023 Jeep Grand Cherokee purchased.They are not honoring an extended service contract that came with Jeep and was purchased. I went in for my free oil change and the Jeep in ****** said I did not have any service contracts.Which was unusual because they all come with it. He looked it up and someone at Jeep in Valencia had canceled it and he did NOT see the one I purchased either. I want Jeep to honor my contract. I call them and Sales said I have to talk to Finance but they don't answer and when ***** a message they do NOT call back. I called CMV investigation unit and ****** of **** Repair.

  Business Response

  Date: 12/08/2023

  Hello Sir,

   

  Unfortunately you did not buy the car from ** or ever bring it here for service. Please contact whoever you bought the contract from and they should be able to help

• Initial Complaint

  Date:09/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address an ongoing issue of nonpayment for an automobile transaction with Fab4 DBA: Russell Westbrook CDJR license# **** that took place on 09/20/2022. Despite surrendering my vehicle and fully performing, payment has not been rendered in the last 342 days, and upon review the contract was not professionally executed and possibly intentionally so. I have attempted to resolve this issue on several occasions with their staff.However, to date they have been mostly elusive and uncooperative and have attempted to impose unnecessarily strict payment terms that were not previously discussed, agreed to and/or defined in the purchase agreement. I am outside the CA for half the year and do not bank in *******, and Fab4's financial institution the **** of **** refuses to cash their check. When I made arrangements last weekend to have another institution cash the check. Fab4's staff refused to verify the check. They refuse to issue smaller checks or cash and have not paid.

  Business Response

  Date: 09/26/2023

  ****************,

  as we have discussed a multitude of times, we have provided you with 3 checks for the full amount. Each time, there seems to be an issue on your end and we stop payment and reissue you a new check.

  You have also instructed us to wire you the money to a 3rd party.

  you were paid the full amount on a company check back in September of 2022 and did attempt to deposit that check for 11 months. It seems very suspicious to us as a business all that has transpired.

  I advise you to go through the necessary channels to open a bank account in the ************ and deposit that check in the proper manner. This is not an issue on our end, this needs to be rectified on your end. 

   

  Customer Answer

  Date: 10/07/2023

   
  Complaint: 20550885
  
  I am rejecting this response because: it does not address the fact when I attempted to cash the check multiple times via a check cashing business your staff was deceptive and evasive. There was no requirement under the ;law fr me to cash the check in a manner approved by your firm. Your paperwork was intenmtionally not filled out and your staff was informed and still tried to avoid basic accomodations to resolve the matter. The inference that anything was suspicious is racist nonsense and irrelevant. When your firm tried to pull in a DMV agent he was quickly shutdown and refused to admit he was trying to act on your behalf which is illegal. Your staff is unprofessional, evasive, decptive and your baseless accusations are at best racist nonsense. Your firm was required under fedral law to accomodate and each instance of retaliation such as the dmv agent stunt is in fact a crime. Any addditional act to attack, discredit or defame me will result in FTC and *** complaint. I strngly advise your firm to stop your unethical stunts and know when to shut your mouth. 
  
  Sincerely,
  
  ***************

  Business Response

  Date: 10/30/2023

  He ended up cashing the check and it clearing our bank on 9/7 he has his money and it should be resolved now.

  Customer Answer

  Date: 11/11/2023

   
  Complaint: 20550885
  
  I am rejecting this response because: This issue od unjust enrichment still stands that this business intentionally obstructed my ability to be paid $46K USD for over a year.  I offered to be paid cash, which is completely legal and they refused. I offered to meet them at their bank and they reufsed, I offered to be paid in several smaller checks so I can cash it at their bank who would not cash their client's own check in that amount, given a limit of $1500 and they refused. I then asked them to call their bank to resolve this issue and they refused. I even went to a check cashing place and the number on the check from this business was never answered. They admitted this number just rings in an email so I could not even use a check cashing place. I then had a bank agree to cash it and that bank call their office and their assistant manager ****** refused to even acknowledge the check which was absoletly fraudulent and an embrassment. This dishonest and *************** willfully orchstrated a string of scenarios in which they unjustly enriched themselves by willfully obstructing my ability to gety paid for over a year. They utilized those funds reserved for my payment to do other deals which is illegal. I knw this as theoir employee said I had to wait after getting the last check so it could clearin two weeks. This matter is being reported to the regulattory authorties and  the *** so it is not resolved yet. This is blanat fraud and criminal and their last response was racist BS. 
  
  Sincerely,
  
  ***************