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Find a Location

Van Nuys Chrysler Dodge Jeep Ram has 1 locations, listed below.

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    Business ProfileforVan Nuys Chrysler Dodge Jeep Ram

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/30/2020

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6110 Van Nuys Blvd, Van Nuys, CA 91401-3305
    Years in Business:
    7
    Business Started:
    7/13/2016
    Business Incorporated:
    3/21/2016
    Accredited Since:
    10/30/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 284447 for this business, issued by 6-B.A.R. Automotive

    These agencies may include:

    6-B.A.R. Automotive

    1361 S Winchester Blvd #206

    San Jose CA 95128

    (408) 277-1860

    http://www.autorepair.ca.gov

    BBB records show a license number of 299000 for this business, issued by 6-B.A.R. Automotive

    These agencies may include:

    6-B.A.R. Automotive

    1361 S Winchester Blvd #206

    San Jose CA 95128

    (408) 277-1860

    http://www.autorepair.ca.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 9:00 PM
    Su:
    9:00 AM - 9:00 PM
    Business Management
    • Ms. Deenna Clay, Comptroller
    • Ms. Armina Mgerian, CFO
    • Raed Malaeb, General Manager
    Contact Information

    Principal

    • Raed Malaeb, General Manager

    Customer Contact

    • Raed Malaeb, General Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    26 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/30/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Contacted dealership in regards to a vehicle posted on the website Car Guru. A response was initiated by a sales associate *******, I asked if the vehicle was still available, I shared with her I had been watching the vehicle on the website and Iwas notifiedof a price drop, making the vehicle very appealing . After my inquiry regarding a out the door price she informed me that her manager needed to provide that. After sometime went by I re- contacted her to see the status, she apologized for not having the figures, put me on hold, then came back with an out the door price of $23,650.00, The price listed was $23,500.00. I informed her that I accepted the price and let's move forward as I need to make arrangements to have the vehicle transported from their dealership to my residence in ************. That was the last contact from her. As time went by, I re-contacted the dealership and asked to speak with *******, during the 3 HOUR ORDEAL, I managed to get 2 salesman physically on the phone, they just simply put me through to her voicemail. All the other times I called no one answered physically, they transferred my call to a voicemail. I reached out to the ** ******************* via phone call and email. I eventually received a phone call from a person at the dealership, I explained the horrendous treatment I received from the dealership. He apologized and informed me the vehicle has not been in stock for sometime now, I questioned how the listing on Car Guru had a price drop notification that would be initiated by the dealership, he had no answer. He then said a manager would contact me, nothing has materialized. I asked regarding ******************* the **, he said he was off. This to me is a deliberate action to try a bait and switch. The vehicle has been taken off of the website Car Guru, but it is listed on their dealership website, I uploaded the picture.
    Read More

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    tracy j

    1 star

    05/07/2024

    We bought our Jeep from Van Nuys Chrysler Dodge Jeep Ram dealership in 2022 and have always brought it in for service at this location. A few weeks ago our engine light went on. I called to schedule an appointment and they told me the earliest they could get the Jeep in was Aug 15, 2024 ( 4 months from now). I then called back a few days later and spoke to the service supervisor, ******. He told me to bring the Jeep in and they'd take a quick look well, my husband brought the Jeep in today, ****** took a quick look and confirmed their is an issue with the battery and recommended NOT driving the car until the Jeep goes in for repair on Aug 15, 2024. In what world is this ok?

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