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          Online Publications

          Fame Media

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            11/12/2022

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            July 27th, 2022, we paid FameMedia a fee of **** for an article placement as a top female entrepreneur in LA Weekly. After payment, we were sent an online questionnaire which was filled out. We were then informed a draft would be sent before publication. At the beginning of August we did reach out to them, and on August 8th we were told we'd get a draft that day or the day after. August 12th I followed up again. On August 30th we were sent an email saying they were going live in a day or two and sent us the draft. I went through it (and did fail to pick up on the misspelling of a name). However, when the piece was published - the piece had multiple spelling errors and we reached out to them again. They promised to fix errors, but the link was not updated for weeks with corrections. We reached out to them again in October, raising our concern and unhappiness about the article and the process of the article. They responded by saying they would go through it and discuss our request which was either a refund or a new free article. We have not heard anything from them since. Our issue is that - even though we filled out a questionnaire, they did nothing to form that information into a well-written article or do any spell-checks. As a company that does charge a substantial amount for an article, we do expect a better level of service and execution. As a public figure, it is easy to google to add other details or fact check, nothing was done and the fact that we were sent the draft the same day as publication is also not what we were promised.

            Business response

            12/02/2022

            Business Response /* (1000, 5, 2022/11/21) */ Hi *****, Unfortunately we are only allowed edits for a week after it's published. We tried to follow up with you via email but hadn't got a response. We are lunching an end of the year placement in LA Weekly, I'm willing to give you a free spot in "Top 10 Female Entrepreneurs To Follow In ****** Let me know if that works with you, if not, we are willing to provide a full refund. Best, ***** ******

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          BBB Rating & Accreditation

          A

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          Contact Information

          14651 Leadway St

          Van Nuys, CA 91405

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          (818) 512-3269

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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