ComplaintsforFocus Factor
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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a product on May 22. Noticed shipping address may have been a incorrect typo. Contacted them, Since then they just keep sending the same email. No phone No other way to communicate. The email tellls me they are exttremely ******.Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Mar *** ***** I bought 6 packs of **** ********* - *** ******* from focus factor. The order number is XXXXX. The total amount is ******** However, what I received are 6 packs of the ******** with an expiration date of *** ***** All the ******** will be ******* in less than ** days. I ********* customer service to return the products. They refused to return and told me they could only replace 5 bottles with a later expiration date. They ****** provide the ******** label and ******** fee and ****** tell me what is the later ********** date. Even for the one bottle, I can not finish it before the ********** date. I totally think they are ************* to the ********* and their ******** are not safe for my child. I don't accept their ********* I hope to return the order and get a full *******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Van Nuys, CA 91406-1630
Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.