ComplaintsforBlossom Flower Delivery
Retail Florist
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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with Blossom Flower Delivery. They claimed to have delivered my order to family members who were home all day. They claimed to have left the bouquet on the porch, which did not occur. Attempting to resolve the issue took HOURS on the phone. Blossom was unresponsive, and routinely put me on hold with multiple call center associates. This business is absolutely terrible!Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have ordered a bouquet which has never been delivered and the money was not reimbursed to me.Initial Complaint
06/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered flowers, after receiving the confirmation email I reached out to cancel the order. They had the wrong date on it. I reached out through their AI message and was told they would cancel it. After waiting 5 minutes without receiving an email confirmation I reached out again. This time was told it was being sent to the biling ***** After 10 minutes I found a phone number and called-waited 20 minutes and no on ever answered-pressed 1 for call back. Someone called me and when I told them I needed to cancel put me on hold and never came back. Their website shows my flowers were delivered but I never received them. I have filed a claim with my bank.Initial Complaint
06/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered flowers for our daughter in law for Mothers Day. I added a tip for the driver as requested by Blossoms. The product arrived 3 days late and looked like the truck drove over the flowers. See pictures. It was supposed to be a white basket with colorful flowers. Instead it was broken roses. I contacted the company with pictures. I have an email that said they would refund. But I have been charged yet no refund to date. The credit card billing cycle had sufficient time to process a refund. Please warn other people and contact the company to see if they will truly refund my order. Thank you!Initial Complaint
06/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am filing this complaint on behalf of ******* *** (My father-in-Law/93 years old). On 6/13/24 Mr. *** ordered flowers via phone from Sunny Flower Delivery (AKA Blossom Flower Delivery) for my Mother-in-Law, ******* ***. The order # is ******* and he spent approximately $200. The flowers never arrived. When he called back he was placed on hold for over an hour and finally gave up. Now his calls go straight to 'Hold' status and are not answered. I called on his behalf, pretending to order new flowers and got through immediately. When I brought up his order with order # I was then placed on hold. I too go on 'Hold' status immediately when I call back. I checked the BBB and see they have had many complaints. They are obviously fraudulent. While we have no expectation of refund we would like to see something done so they can no longer defraud people with impunity.Initial Complaint
06/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered flowers of a specific design from their internet descriptions and what I ordered was not anything like what was delivered. The recipient sent a picture of an arrangement in a glass vase, we specifically chose one that was not glass. The arrangement was yellow roses and pink lilies, not anything like what we chose and the recipient indicated the worth was $30, we spent $94.99 for flowers plus service and handling fees. When we contacted customer service we received an email indicating our refund would be processed, it has not happened yet. No response was received to our additional emails.Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 6/7/24 I ordered flowers to be delivered to my Aunt for her birthday. She did not get them. When I called the company, they "couldn't find my order". I left an email and a call back number and nothing was done.I am reporting this to my bank as fraud. They don't care at all and should not be doing business in the **.Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We placed an order for a flower bouquet and the day of the delivery we received the following msg: Hi, ***************************.Good day!This is regarding your order ******* to *****************************.We are writing to inform you that we are experiencing some difficulty with our supplies as we did not receive the necessary deliveries. To avoid further delays, we have decided to have the items made by our partner florist. However, this has resulted in an additional cost of $50.00, but as compensation, we have rendered our profit for this order. We only need an additional $25.00 to proceed and substitute to a Designer's Choice Floral Arrangement. Delivery will be tomorrow, June 12th.For security reasons we dont save our customers credit card details and other personal information. If you approve this additional amount, please call us or WE CAN CALL YOU DURING OUR STORE HOURS FROM 9:00 AM TO 6:00 PM. Please keep your line open.WHAT IS THE BEST TIME TO CALL YOU DURING THIS TIME?We hope you could reply to this message as soon as you can so that we can prioritize your order. We greatly appreciate your business and wait for your response. Thank you. - Blossom Flower Delivery *************)We called to cancel the order because it was incorrect to charge us more and after waiting for an hour on hold they forwarded our call to voicemail.They have so many complaints on every platform, unfortunately my mom is not tech savvy so she didnt think to check. This business needs to be shut down.Initial Complaint
06/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On april 22nd I ordered flowers from Blossom Flowers to be delivered on April 29th. I specifically requested that my partner is vehemently allergic to lilies. Additionally I requested four purple roses. The person verified that purple roses were in stock and completed my transaction. On April 29, when the flowers arrived, there were no roses and there was lilies in the arrangement. I had to immediately remove the flower arrangement to outdoors because of the **** allergy. I then contacted, Blossom flowers and asked them to redeliver the correct arrangement on May 1. They acknowledge that they would. They never did. Today, they called me and offered me a 25% refund in credit. I think this is terrible and unacceptable.Initial Complaint
06/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered funeral flowers on June 7 for a funeral on June 10, 2024. I spoke with them on June 8, and again on June 9, to see if the flowers had been delivered. I was told on both occasions that they didnt know if they were delivered and would have to investigate and that would take 24 to 48 hours. (Too late for the funeral, which I told them.) Went to the funeral today and the flowers were there, but the florist had not been paid. I personally, paid the florist. Contacted Blossom tonight at 7:04. Was on hold until 7:58 and spoke with *** (unsure if spelling.) Told her the florist had not been paid and that I paid the florist, personally today. Asked for a refund and was told (again) that an investigation would have to be done before they could refund my Discover Card. I just want my money back for the flowers. They can keep the additional charges. The florist tried to talk to them, but they refused to talk to her.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1,080 total complaints in the last 3 years.
335 complaints closed in the last 12 months.