ComplaintsforLoanMart
Title Loans
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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business has contacted me several times by letters first and recently has contacted me by phone. The letter says I owe ******* which is incorrect. They called me trying to get information like my social security number to verify me. These letters have different business name on them such as ( ********/**********************, **********. One of the letters has Servicer - **********************,*** ******** ) I never asked these people for a title loan and don't know who they are and I'm tried of them harassing me. I don't know how they got my information and I believe I've been victim of identity theft.Business response
04/04/2022
Business Response /* (1000, 9, 2022/03/03) */ Dear *** ******: **********************, LLC dba ******** ("********") is in receipt of your complaint dated February 15, 2022, filed with the Better Business Bureau ("BBB"). Please be advised that ******** is a service provider for Capital Community Bank ("CCBank"), a Utah Chartered bank, Located in Provo, Utah Member FDIC, and is replying to you on behalf of CCBank. Enclosed, please find our response (also sent via United States Postal Service). Consumer Response /* (3000, 11, 2022/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I read the compliant and never applied for that loan. That's not my signature on the agreement, not my email and not my phone number. I don't know wher they got my social security number from or vin numberto my truck but I did'nt give it to them ,also they don't have the title to my vehicle so how can they falsely make agreement. Business Response /* (4000, 13, 2022/03/17) */ Dear *** ******: **********************, LLC dba ******** ("********") is in receipt of your further response dated March 14, 2022, regarding your complaint filed with the Better Business Bureau ("BBB"). Please be advised that ******** is a service provider for Capital Community Bank ("CCBank"), a Utah Chartered bank, Located in Provo, Utah Member FDIC, and is replying to you on behalf of CCBank. See attached for a copy of the response to your claim (which is also being mailed to you via United States Postal Service).Initial Complaint
02/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
******* ** **** Paid account balance to Loanmart. The contract was fulfilled and the company has not returned my car Title and continues to ignore my phone calls and emails. This is fraud and illegal. I am trying to sell my car and cannot because loanmart refuses to return my car Title even after the loan was paid in full last month. Not only that but they are still reporting that the account is open with a balance to all 3 credit business Bureau which is false.Business response
02/22/2022
Business Response /* (1000, 5, 2022/02/09) */ Contact Name and Title: ****** ********, Director Contact Phone: XXXXXXXXXX Contact Email: **********@800loanmart.com Dear Mr. *********: Wheels Financial Group, LLC dba LoanMart ("LoanMart") is in receipt of your complaint submitted to the Better Business Bureau ("BBB") and forwarded to LoanMart on or about February 9, 2022. Please be advised that LoanMart is a service provider for Capital Community Bank ("CCBank"), a Utah Chartered bank, Located in Provo, Utah Member FDIC, and is replying to you on behalf of CCBank. As you are aware, on or about February 3, 2022, LoanMart addressed your complaint formerly filed both directly with LOanMart, and through the California Department of Financial Protection and Innovation. As such, because your complaint to the BBB mirrors your former complaint, enclosed is a copy of the response provided to you on or about February 3, 2022 via electronic mail and by the mail.Initial Complaint
01/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Declaration*of*Allegiance*To*The*Government*of*The*United*States*By*The*North-American-******: For the fact, Covert theft concept direct: Bonds; private person sorrow delays: financial delays, commitment action and Dedication. For the desired resolution: Court Order, and persecution; concept covert theft recognition of great accomplishments sorrow enthusiasm financial delays commitment generosity accountability grand accomplishments loyal gratified.Business response
02/15/2022
Business Response /* (1000, 10, 2022/02/08) */ Dear *** ****: **********************, LLC dba LoanMart ("LoanMart") is in receipt of your complaint submitted to the Better Business Bureau ("BBB") and forwarded to LoanMart on or about January 24, 2022. Please be advised that LoanMart is a service provider for ********************** ("******"), a ************** bank, Located in *********** Member FDIC, and is providing this response on behalf of ******. LoanMart has responded to your claim under separate cover (attached) as well. Consumer Response /* (2000, 12, 2022/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) DeclarationofAllegiance Short journey is success. Thank-you By: ********Initial Complaint
01/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a title loan with loanmart that was paid off November 2021. The account was closed 12/08/2021 and I, nor the third party contact have received the title. This is preventing me from properly closing the third party account and Loanmart will not return calls, emails, and hold times are more then 1 hour with no luck in speaking to a representative. Loanmart no longer has legal rights to hold my title. I need this corrected immediately.Business response
02/01/2022
Business Response /* (1000, 5, 2022/01/24) */ Ms. *******: Wheels Financial Group, LLC dba LoanMart is providing this notification in response to your complaint. Please be advised that your raised allegation with respect to the title not being released to the third-party has been since resolved. LoanMart has confirmed with the third-party that they in fact had already received the title, formally released by LoanMart. In addition, the third party made point that you were notified of this. We thank you for your business, and appreciate the opportunity to review and respond to your inquiry. Consumer Response /* (2000, 7, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response only to close the complaint. The title took over 45 days to be released by loanmart. The title was IN FACT received after the complaint was filed, therefore your response is inaccurate.Initial Complaint
01/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took out a loan for **** dollars with loan mart wheels financial in august with payments up to 332 dollars a month. The payments where supposed to go down overtime. In October I was laid off from my job and was struggling just to pay rent. I Later called loan mart to figure out possible payment options for my loan since I knew I wouldn't be able the amount close to 300 at all. Even though I would receive many emails and texts messages about possible payment options, I was told that I had to pay the full amount because I haven't made 12 payments. I have paid a total of 730 dollars and my loan was for **** dollars.Business response
02/22/2022
Business Response /* (1000, 5, 2022/02/02) */ Thank you for taking the time to share your experience, ********* Please be advised that LoanMart, on behalf of ******, has provided a direct response to address your concerns.Initial Complaint
01/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In October 2021, I ******* ***** received a title loan for ***** on my 2012 gmc sierra white exterior with Grey interior and federal license plate on back bumper. I was past 10 days of making my first payment because I couldn't log in to my loanmart account. I have tried calling and emailing loanmart about the situation all while in and out of the hospital. The payment of $356.22 was do on November 05th and I just couldn't get anything going with loanmart. On December XX XXXX, loanmart sent out a wrecker guy to pick up my truck. I finally got ahold of loanmart by phone and try to explain my situation and how I couldn't log into my account and they called me a liar and took my truck anyway. By the way, I am going through the whole prostate cancer process which was caused by stress from trying to get my son back in my custody. Meanwhile, the wrecker guy gave me a card with a company name and a phone number to call to get my truck. I called the number on the card and they will not tell me where my truck is. Loanmart will not tell me where my truck is. I feel like I have been scammed and I am hoping that someone can help me get my truck back even though I do owe on the loan. Loanmart needs to help me with my account and not block me. Yes, loanmart blocked my calls and emails. I have proof they blocked my emails. Needless to say, I never got anywhere near the 60 days they talked about in the agreement. When I did finally get ahold of someone from loanmart via phone, the lady was so loud and rude and calling me names. They also sent me a letter saying they are selling my truck. Please contact me via: email- *************@yahoo.com Or Text XXX XXX-XXXX My name is ******* ***** and I am too tired and sick to be dealing with crooked people. Thank You ******* *****Business response
02/14/2022
Business Response /* (1000, 8, 2022/01/28) */ Wheels Financial Group, LLC dba LoanMart ("LoanMart") is in receipt of your complaint dated January 12, 2022, filed with the Better Business Bureau ("BBB"). Please be advised that LoanMart is a service provider for Capital Community Bank ("CCBank"), a Utah Chartered bank, Located in Provo, Utah Member FDIC, and is providing this response to you on behalf of CCBank. Enclosed, please find the response to your claim and allegations.Initial Complaint
12/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Distrustful company. I had a loan of about ***** 3 years ago. When I lost my job, representatives assured me they would work with me after being a few weeks late. After their assurances and being maybe a month behind, they took the car. I had made several payments during the course of the loan. They sent me a settlement statement months ago saying they had sold the car and the net they were out was about $350 or so. However they are reporting that I still owe them $**** on my credit reports. How can they sell my car for $***** or so, I paid them several payments, and they send me a settlement statement of a calculation saying the end result was that I owed $350 and yet they still report $*****?Business response
01/19/2022
Business Response /* (1000, 5, 2021/12/28) */ Thank you for allowing us the opportunity to review, and address your raised allegations. Enclosed, please find LoanMart's formal response (which has also been mailed directly to the consumer).Initial Complaint
11/29/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I took out a title loan from 800LOANMART a few years ago for a car i had. Within months of getting the loan, my car broke down and ended up in the mechanic shop. As I didn't have the money to get it fixed it sat in the shop. I notified 800LOANMART that I no longer had the vehicle and where it was located. As of October 2021 it has been 3 years and these charges are still going up in collections. At the time of getting this loan I was falsely informed by the loanmart staff And pressured into getting the loan. The loan was originally for $**** and has now gone up to $*****. 1800LOANMART is a crooked and corrupt company stealing from good hearted people. Please help me get this resolved for This burden to be removed from my life.Business response
01/04/2022
Business Response /* (1000, 5, 2021/12/16) */ Thank you for taking the time to express your concerns, Mr. ********. LoanMart has completed a thorough review and has provided a direct response under a separate cover to address your raised allegations.Initial Complaint
11/16/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
A loan was initiated on 11.11.21 with a 93% interest rate over the term of 36 months for 4,500 in a title loan. I have been unable to speak with a representative in regards to future payments and setting payment on account. I keep getting calls that the company has been trying to contact me and to give a callback. I called back and was unsuccessful on all attempts. I am requesting a void of the contract along with my car title returned to me immediately. If resolution can not be, I will be forwarding this information to the Department of Veteran Affairs, Department of Defense, Attorney's General Office of California, Ohio, and Virginia, also the Class Action suit which is currently ongoing.Business response
12/14/2021
Business Response /* (1000, 5, 2021/12/06) */ Thank you for taking the time to share your experience, Daniel. Our apologies for any miscommunication and thank you for bringing this to our attention. For further assistance, please contact us at [email protected] so we can fully review and respond to you. Thanks again for sharing your feedback. Consumer Response /* (2000, 7, 2021/12/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue resolved.Initial Complaint
11/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Loan Mart performed hard inquiry on my credit without permission, they received info through a Partner website that clearly says soft pulls only, as a realtor I strongly urge anyone to stay away from loan mart I need someone to contact me and remove the inquiry ASAPBusiness response
02/03/2022
Business Response /* (1000, 5, 2021/12/01) */ Response attached.
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Customer Complaints Summary
142 total complaints in the last 3 years.
42 complaints closed in the last 12 months.