Business ProfileforFive Points Car Wash

Date: 26 August 2023 On the 25 Aug (day prior) I paid for a big repair done to my 2001 BMW 740il. I had some engine work done, in total we spent around $3500 between parts, and I work at a car shop in Camarillo, who did my repair. My husband picked her up at 3:00 and took her to get detailed. On the 26th in the later morning, we took the BMW and our 1993 Cadillac Deville to 5 Points to get the engine and undercarriage wash. I heard about this place for a while that they are the best at this, and I refer a LOT of my customers to wash their vehicles after an oil leak. My BMW came out and the manager informed me that my car was not going into reverse, was it like that before? I was confused since I just had the car FIXED less than 24 hours prior and was driving BEAUTIFULLY. The check engine light was on, the transmission failsafe light was on, and she was barely going into gears. I opened the hood and walked around the car. THERE WAS WATER ALL OVER MY FUSEBOX. ON top of that, the car water marks all over the car, the wheels were filthy, and it appeared it was sprayed with the WINDOWS DOWN. He informed me that he told me they 'weren't liable', but WHY ON EARTH WOULD YOU SPRAY MY FUSEBOX ??!! And why would you wash it with the windows down? I told him the car was just detailed less than 24 hours ago! There was no help from the manager. There were no apologies. There was no offer to make anything better. No customer service. There was no one else to talk to but him. On top of that, he told my husband to 'watch what he says'. My husband and I, angry and this point and want our money back. The Cadillac was fine. The manager said this was the first time this happened, and for me too !! All the times I have had her engine washed, and this has NEVER happened. I towed my car back to my shop and she's still being diagnosed for an electrical problem after this wash. I want our money back and some additional due to now having to have it DIAGNOSED after they SPRAYED MY FUSE BOX.