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Business Profile

Retail Shoes

MyCozyBoots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very unhappy with your company. I ordered $160 UGH shoes and you sent me 2 different size shoes. One size 8 and one size 9. Extremely difficult to get in touch with. It took forever to get a refund? That is ridiculous. -Andrea Atkins

  • Initial Complaint

    Date:12/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of Ugg boots from my cozy boots. Mcozyboots.com . Well the Ugg are suppose to be the tall Bailey bow ones. The boots were from my brother to me for Christmas. I waited til Christmas to open. The boots are totally fake and damaged. I can’t get a response via email. Virtual assistance isn’t getting me anywhere and the phone number the provide leaves you on wait then directs you to a voicemail. No one has returned my call. I spent almost 190 on these boots. Well my brother did but that’s what I ordered with the money he gave me. I

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for Ugg Ultra Mini Boots with this company on 11/11 and received the item on 11/20. The day of arrival I opened the package and noticed a snag on one boot and discoloration on the other. While I was able to return the boots successfully through their automated system, I was expecting a refund of $20 for the flat rate shipping paid to return the item. Their return policy states that “MyCozyBoots may provide a free prepaid return label in case the incorrect/faulty product was delivered to the customer.” I was never offered the opportunity to receive a free return label from the start as their website takes you directly to the $20 label and deducts that from your refund. Therefore, I expected the $20 refund to come after review of the faulty product - for which I provided several pictures. That never happened. I have been attempting to reach this company via phone and email for nearly two weeks (starting on 11/21) and they do not answer their phones nor respond to emails. It’s quite sad that a business would lose a customer and prompt me to write this message simply because they choose not to communicate with their customers. I strongly advise that those reading this choose another avenue for your purchases.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm writing to complain about my cozy boots. What a horrible company. They Should be shut down. They were the rudest people I ever had to deal with and I'm 47 years old. I waited years to purchase a pair of Ugg's because I would never spend that kind of money on myself. When I got the boots a few months back it was summer so I didn't try them. I went to put them on last week and they ripped down the whole seam. The seam was glued on not sewed on. They would not help and said it was past the 14 days they offer. I explained what happened and that they were brand new in the box still. I took them To a shoe repair to see if they could help me. They did their best but they look horrible and I'm so upset over spending this money and I won't wear them. They are definitely fake and not real Ugg's.

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Website listed the color of the boots to be BROWN when I purchased them, but they shipped CHESTNUT colored boots instead. I contacted them the day I received them to ask for an exchange for the BROWN color boots I ordered. I have not heard from them after sending numerous emails, leaving numerous messages on voicemail. Now I can't speak with a live person no matter the time day or night that I call. I now just want a full refund and I can send them their wrong colored boots back to them.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered size 8 boots they sent size 9. They will not refund or exchange boots because I bought them in February 2023. I stored them until this winter. I just tried them recently and got a blister and discovered they were the wrong size. I have tried calling and emailing. They sent 2 emails; one saying sorry we will take them. The other saying it was too long ago to take them.

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not buy from this website! I received boots from here and the stitching was jacked up and then they try to gaslight you saying it’s normal for the stitching to be like that. There are multiple reviews complaining about the same issue. They will send you janky boots and then try to charge you extra to return them. They are very rude also! Please just spend the extra money at the official UGG store. I think they are getting defective boots from Ugg and listing them as normal boots at a discounted price! That would be fine if they were more transparent with their customers. Please find somewhere else to purchase your boots from.

  • Initial Complaint

    Date:09/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of Ugg boots from Mycozyboots.com and unfortunately when they arrived the quality is poor. I can see faulty stitching as well as places where the inside lining is poking through the stitching. I emailed the company explaining the condition of the boots and asked them to advise me on what can be done? All the responded was that all their products are authentic… I sent them multiple photos of the boots and the defects. They did not respond for days. I did my research on their site to see what returns and refund policy is. They take refunds within 30 days as long as products are returned exactly as you received them. You have to pay to ship them back yourself and you will only get a refund if they find them to be defective. They responded today to my last 4 emails and told me they do not find them defective and have no given any other information or options about returns or refunds.

    Business Response

    Date: 09/13/2023

    The customer's complaint is absolutely incorrect and factually wrong. First of all, returns are accepted within 14 days, as clearly stated in our Return Policy, not 30 as the buyer claims. Second, as per return policy, refunds are issued in full as long as the item is returned in the original condition within the allowed return window which is very clearly outlined in the policy. Third, the customer indeed has to pay for return shipping in case when a return is not due to a merchant error or defect, as - again! - clearly outlined in the Return policy. Finally, we have sent the customer at least 3 emails advising to start a return request and confirming she will receive a refund, but she made a decision to not do so and make up lies instead.

    As to the alleged defects, the item received is authentic and not defective (the customer's complaint was in regards to the rough stitching). We linked the customer to the manufacturer's website which very clearly confirms that the stitching is exactly as it is supposed be and is part of the item style.

    Customer Answer

    Date: 09/14/2023



    Complaint: 20557304

    I am rejecting this response because:
    This response is incorrect and false. The merchant is now calling me a liar for things that I have clearly attached in the photos I sent. Emails from them as well as the policies as they are written on their site. I do not trust this selling to provide me a Full Refund for this defective product and because it is indeed defective and I should also not have to pay return shipping 
    Regards,

    B******* *****





























  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I returned two items in one box orders number 33974 which I have refund but order 33975 it was in the same box and I never had any money back or email about you receiving return. Please I need my money back for order number 33975. I sent you couple emails I was trying to reach you out through chat but nobody answer my email. Please help me

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cozy boots Purchased 3/4/2023 ORDER #3418 Received 22/4/2023 Cozy boots. These are not professional made to fit feet inside the boots! Tried to put them on but it’s impossible! It needs a zip to allow foot to fit inside the shoes! I am extremely angry and want a refund immediately You cannot put these boots on its just impossible for feet to fit inside the Ugg boots slippers Maree McPherson

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