Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is *************************** and I've just ordered a Navy Cutlass. Your response to filling the order says that an email has been sent to *************************** - my wife ******************** Why?! I resent that emphatically! She is a pacifist and has no business in this and I did not necessarily want to involve her at all. It was purchased with MY credit card so I don't have any idea how you folks got her involved. Can you stop all your communications with her? Immediately!! If not, then cancel my order.
Business Response
Date: 03/07/2024
The only way your wife could have been emailed is if that specific email address had been provided to us during the ordering process. As requested, we will cancel this order, refund your money and remove you from the email hotlist. Thank you for contacting us.Customer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:11/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a knife on Nov 5th I've received no email or tracking and have tried emailing the customer service only ro get a failure notice my bank has been debted and I'd like my knifeBusiness Response
Date: 11/15/2023
This customer emailed after normal business hours and was responded to with tracking information the following morning.
From: TRS Support <*********************>
Date: Wed, Nov 15, 2023 at 5:20?AM
Subject: Re:
To: ***************************** <***********************>
Dear Valued Customer,
In researching your order we found the following tracking information:
****************************
11/05/23 System Shipped ********************** Default Shipping 11/06/23 --- 1 - Titan + Custom Sheath - TITAN - Shipped
If you copy your tracking number which is highlighted in yellow and follow the blue link in this email it will allow you to track your order with ease.
Please note all orders are shipped Via DHL eCommerce who then hands off the package to **** in your area.
On Tue, Nov 14, 2023 at 4:23?PM ***************************** <***********************> wrote:
I ordered the titan knife on the 5th of November and was wondering where it might be
Sent from Yahoo Mail on AndroidInitial Complaint
Date:03/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve been waiting for almost one week for this order but still not received any shipping information or item until now. I tried several times to email the customer service but received no response at all.Business Response
Date: 03/06/2023
Hello,All emails requesting tracking are handled in the order that they are received. We received this customers first email on 3/1/23 the customer then sent two additional emails after hours on 3/2/23 and this complaint was issued on 3/3/23. This customer was emailed on 3/6/23 with complete tracking for the order and proof from USPS that shows the order was delivered.Customer Answer
Date: 03/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.Initial Complaint
Date:11/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had the tomahawks for about a week. Finally got out to do some throwing. On the 4th throw the handle of one broke in half. No much else to say, buy the picture speaks volumes.Business Response
Date: 11/11/2022
Hello:We sell millions of products a year. Product failure does happen
occasionally, but it's rare. We will of course replace the product
at no cost to the customer. We always have.Please note, the Better Business Bureau is not a customer serviceforum. It's unclear why this customer simply did not contact our
customer service department.That email is: [email protected]Please contact us with your order information and we will take
care of the problem.Regards,Customer Service
FightFast/TRS SurvivalCustomer Answer
Date: 11/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 183***46, and find that this resolution is satisfactory to me. The purchase price was refundedInitial Complaint
Date:09/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a knife. No tracking or email from them. The debited my account for the money. No knife. No refund and still no tracking. I want the knife or a full refund of my debited account .Business Response
Date: 09/12/2022
Thank you for writing in.When your order was placed our automated system sent both a receipt and tracking to the email address provided at checkout.This order was shipped and according to the USPS website it was delivered as of 9/12/22.Tracking Number: *************10*****15*******8
Your item was delivered in or at the mailbox at 11:49 am on September 12, 2022 in MILLVILLE, NJ 08332.
Status
Delivered, In/At Mailbox
September 12, 2022 at 11:49 am
MILLVILLE, NJ 08332
Customer Answer
Date: 09/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.
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