Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/29/2024, at approximately 12:52a.m., Pacific Towing and Recovery towed a vehicle from a ********** restaurant located in *********, **, under authority of the management. Said business is closed prior to the above-mentioned time. Upon contacting the management of said business, I was informed that no such authorization was given. Pursuant to California Code VEH *****, said towing agent must have written authorization from the business owner or agent. Even if said establishment has a contract with the tow company they cannot drive through the parking lot and arbitrarily tow a vehicle. A contract is not a standing authorization to tow vehicles out of a private parking lot. I want the vehicle returned to my possession as it is my residence at this given time.

  Business Response

  Date: 12/29/2024

  Your car was towed per management not the manager. We do not have a contract with the manager we have a contract with the management that runs multiple locations and doesnt want anyone parking and living on there private property. Also when the location is closed no one should have a vehicle stored on there private property.Sorry that your vehicle was towed and any inconvenience this has caused. 

  Customer Answer

  Date: 12/29/2024

  Your contract is directly with ********* not the management of the remaining businesses in the complex. Had the management for the business complex itself called it would have been a different company.  Please provide the name of the management personnel that called you to tow my vehicle?  As my car was parked in the ********* parking area, you would have been called by *********, which is a separate entity from the rest of business complex.

  Business Response

  Date: 12/29/2024

  We have a contract with the property owner of the whole complex and we also have a contract with the ********* management not the manager. The manager of the ********* has nothing to do with your tow. Your vehicle was towed per management (not the manager) . Your vehicle was towed due to the fact that you were parked on private property after the business was closed. And you werent present with your vehicle. 

  Customer Answer

  Date: 01/02/2025

  No you do not have a contract with the entire complex.  The outer complex has a contract with EXPEDITE TOWING!   So had I been having an emergency it would have been ok for your driver to simply tow my car without authorization. Again, either way someone inside the ********* store would have had to contact you.   As I stated before I contacted all management that would have been on duty inside the store (you would have had to talk to them) have stated that you were not called. Please do not assume I am an idiot and that you and your company can simply take my car and I will overlook it. Again, please provide the name of your contact regarding the towing (you do have one?) so that I can contact them directly!

• Initial Complaint

  Date:01/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my car parked at Jersey Mikes, I went into Jersey ***** and then continued to walk around after. I came back to my car being towed by this company with no warning or ticket and being charged $450. I was gone for less than an hour.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, Dec. 9th my husband and I parked in a parking lot of ****************. that is a business park with a shared parking lot. There were posted signs (that I have attached) that stated no public parking and no parking 11pm - 5am. We were not Public, we were patrons. We were not within the 11pm-5am time period. Paramount Gaskets considers those spots in the photo to be designated only for them. However, there is no information to suggest as much. They called Pacific Towing & Recovery to have 4 vehicles towed at around 7:45 pm. Mine was one of them. Apparently, there has been a feud over parking between Paramoutn Gaskets and ***** for some time. Innocent patrons are getting caught in the crossfire. I believe that Pacific Towing is illegally removing vehicles from this lot. There is no way for anyone to know which spots are off-limits. I feel these are predatory parking practices and wonder if Parmount is getting a kickback from Pacific Towing - which is illegal. I have contacted the ***************** to report them. However, I wanted to file a formal complaint against Pacific Towing with the BBB. They made $2000 in one night and this apparently happens often. I would love a refund, and recognize that will not likely happen. So I will settle for making a formal complaint. ****************. ***************************************************** ************** Pacific Towing (************) ******************************************************* ************ **************************************************** ***************** ***************************************************** **************

  Business Response

  Date: 12/11/2023

  Just like in our email. there are zero kickbacks to any vendor. At this point  this is considered slander, youre not even stating facts. You even stated in your complaint that the proper sign is up on the property. It states no public parking. You didnt park at Helia you parked at the gasket shop. The feud between the two businesses has nothing to do with Pacific Towing. We get hired to tow vehicles, which is what we do.Once again Im sorry for any inconvenience these may have caused. We followed the law and towed your vehicles in accordance to such.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got towed by the Pacific Towing Company last night. I went to pick up my car and they told me someone asked to tow it because I was in an assigned parking spot. However, I have parked in that spot dozens of times without a single issue. There is also no requirement to show any proof of parking via permit in that specific lot. They had my car for only a few hours and charged me nearly $500. They wouldnt let me see the cost breakdown, they hide behind a glass window that you cant see through, they were incredibly late to my appointment time, and they were BEYOND disrespectful to me. Getting your car towed is never a fun experience, however this company pushes that to the next level. Theyre shady and scary and have TONS of complaints online saying this exact same thing about them and nothing has been done. I truly believe they are scamming people. They have been accused of predatory towing and I truly believe that is what is going on there. It also just feels very unsafe! And they dont talk to you like a human being! Ive never experienced anything like this before.

  Business Response

  Date: 11/13/2023

  You parked in a numbered reserved space. The person that owned that space called out Pacific Towing to tow vehicle out of such space, and showed identification to prove that they own that space. The full breakdown is on your receipt. Also all prices are posted on the front door before you walk in the building. I understand that you were towed, but it has nothing to do with Pacific Towing. The location where you parked had you towed we are just the tow company.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sign displayed cars will be towed was not completely visible unless I had to look for it. The sign was located behind other cars, and when I returned to my car, all cars parked in that area, including mine, were gone. It was at that time I saw the no parking sign. I understand that I did park in a tow zone, however I was unaware at the time I parked my car in a tow area since the sign was not visible.When I showed up the next morning to pick up my car, no one was at the business and I had to wait about 20 minutes for them to return. They ************* is open between 8-5pm, however they might not be there between 8-5. The whole experience was frustrating, however dealing with the employees made things even more frustrating. I feel like this business relies heavily on the you shouldnt have parked here response, but I think they should take some responsibility and make sure their signs are posted a bit more obvious so people know better. But then again, they are a business and they need to make their money. God bless these employees and I hope they sleep well at night. I know I couldnt. I hope they disappoint their families just as much as they disappoint their customers.

  Business Response

  Date: 06/30/2023

  All signs are hung at all entrance and there are multiple signs on the property. Per **************** law thats what they require. The signs are not hidden and are in plain sight. Not sure what property you were towed from but all signs are huge and theyre red and white so they are 100% visible. Sorry that you had a bad experience. Most people that get towed are not happy that they got towed . We understand that.

  Customer Answer

  Date: 06/30/2023

  The location was behind ********** along the fence in the back. I wouldnt have parked there if the sign was in plain sight with 100% visibility. 
  

  From what I understood, the actual parking lot in the back was off limits for parking, not along the side of the road. Where I parked along the fence had multiple cars parked along the side and I was in the last spot closest to the parking lot. 
  

  if there had been no cars parked there at all, sure, I wouldve seen the sign. But since there were a row of cars I was unable to see the sign unless I looked for it. 

  If I am able to go back and prove what I am saying is true, can I get a refund? If not a refund, can we agree to put a more visible sign along the fence to prevent this from happening to another victim?

  Business Response

  Date: 07/01/2023

  Please give me date and time of tow and vehicle information so that I may pull up the photos of your vehicle ? 

  Customer Answer

  Date: 07/13/2023

  The date was Wednesday june 28th, 2023. As for the time, the receipt doesnt clearly show, but it looks like it maybe says 7:35

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed from a lot with no parking between 11pm-5am. I believe it was towed outside those times. Also when I got in touch with the on call manager he requested I meet him that night at 2am with cash. Because I denied him he refused to open the following day even though I called many times and charged me for an extra day. I believe that he just wanted cash on the side to keep.

  Business Response

  Date: 05/30/2023

  Please give me more information about this tow . Did you get an invoice? 
  what was the total you paid ? 
  whats the date and address you were towed from ? I will be investigating this tow ?

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed on the night of December 16, 2022. I entered the parking lot where there was no sign present warning that vehicles would be towed at certain hours of the night. The Dominoes in this business complex does not close until 1am, yet I was towed between the hours of *****. I had switched cars with an acquaintance who is an employee of Dominoes, and I had parked where the other employees park around 10:45pm. Dominoes employees are not designated parking passes to park in this lot, as I had made sure of this both before and after the incident. According to ********** posting laws, in public areas, signs must be posted in order towing companies to legally tow a car. To reiterate, the signs posted do not mention time restrictions on parking. I will attach an image below. I called after my car was towed and was informed the earliest I could pick it up would be 4:30am, so I ubered there and waited alone in the darkness of night until 5:15 am, just for no one to show up. The company had stopped answering my calls and later in the day someone claimed that they were there at the same time as I was, which was in fact, not true. The person that had originally answered the phone also expressed confusion as to why my car was even towed in the first place. They said they didnt see any signs posted and even recommended me to escalate the situation to small claims court. After the towing my cars ABS and brake lights keep flashing on and off, an occurrence that has not happened before.

  Business Response

  Date: 01/12/2023

  Your story has changed now 3 times. The car didnt even belong to you you stated it was your sons car and he parked there .. you stated on the phone that you parked in the dominoes parking lot because you were dropping something off to your daughter across the street in the apartment complex. You have done nothing but make false claims. You were towed in accordance of the law. The parking lot has a sign at every entrance that states NO PUBLIC PARKING AND NO PARKING 11pm-5AM Im the gentleman that spoke with you on the phone .. just take responsibility for where you parked.. 

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed from the parking area behind Jersey ******* Pacific Towing violated multiple codes of AB **** which protects motorists from predatory towing. They towed my vehicle without waiting the mandatory 1 hour after parking. They also towed it over 10 miles away. They also charged an outrageous fee well over the average fee for that distance of a tow.

  Business Response

  Date: 07/28/2022

  There was no violation of the state law. You pulled in and parked on private property for over 1hr. You werent a customer of the location you parked at . Also the law states you must tow with in a 10 mile radius ( as a crows flight not driving miles) and we are well with in that . You might want to check your facts before making false claims. Next time your in ********* please park in the public parking lots of the business your there for . There are limited parking spaces for the business trying to conduct business in the area.Also juts a 1/2 block away there is a big public parking lot that is for down town ********* to park in . Sorry for any inconvenience this has caused we are not trying to tow people that visit the location of the park lot that you have been towed from . The owners of the property are trying to keep spaces open for there customers and to keep rift raft and unruly people from throwing trash and Loitering on property. 

• Initial Complaint

  Date:06/17/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/17/2022: My car was towed from my apartment complex. I parked my car in a hadicapped parking, it was my fault and accept that responsibility. What I don't accept is the rude treatment from the employees at this business or their business practices. I was required to give my credit card and my license before the invoice was giving to me. The fee in total was $445. When I asked what the $95 gate fee was they explained it was because I was picking up the car before normal business hours. They towed my car at 1:45am and I picked it up at 5:41am. When I told then I would rather wait to pick up my car and avoid the the gate fee, they said that they had already charged my card. Even before I signed the card receipt. Then the person who charged my card, made a rude remark because I was wearing a mask. I was helping my mother who currently has COVID and I was trying to avoid more people getting sick. I would like to dispute the extra $95 that was tacked unto my ****, which was never explained to me before authorizing the payment.