70 Customer Reviews
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Review from brenda w
1 star06/09/2024
Absolutely ridiculous company!! trying to pay my car note and believe it or not, the bank will not accept payment!! It's the 9th of the month, my payments have been reversed twice! the money is still sitting in my account. call customer service and they said it's my financial bank's fault, called them and they said no record of payment reversals on my account. payment was accepted last month when i called mechanics bank and made a payment over the phone for a $10 fee!!!! Terrible! Next month paying a different way hope it works out for me. no more paying on website or mobile app, rip offs!!
Mechanics Bank Response
06/13/2024
We would like to thank ******************** for reaching out to us and allowing us to investigate this matter. We would like ******************** to know that upon receipt of her concerns, Mechanics Bank management conducted an in-depth investigation and reviewed all relevant information connected with her concerns. Please note that our management team has made attempts to make contact with ********************, however to date has been unsuccessful. We encourage ******************** to contact our management team directly, *****************************, **************** Manager at ************************ so he may assist with your concerns.Review from Elrie F
1 star05/08/2024
I sold my vehicle to my uncle over a month ago and they never applied his bank's check to the account. I paid 167 and change to close out the account and bring it to a $0 balance so that they can release the title. The account still is not zeroed out and has a greater balance than I owed at the time of sale. They keep losing the paperwork I send them for releasing the title to his bank. At this point it seems like they accepted the check from his bank but are still charging me. They are refusing to back date my paperwork to when I made the final payment and are charging late fees as well as reporting negatively on my credit. The mess up is on their end and they still want to collect from me instead of correcting the error. I will never do business with them again.Mechanics Bank Response
05/16/2024
We would like to thank ******************** for reaching out to us and allowing us to investigate this matter. We would like ******************** to know that upon receipt of the review, our management team reviewed all relevant information connected with his concerns and records reveal we complied with Bank policy and procedures and regulatory guidelines. We value the relationships that we have built with our customers and invite ******************** to reach out with any further questions or concerns he may have.Review from Lisa R
1 star02/01/2024
1.Excessive Phone Calls: I am receiving multiple phone calls every day from various numbers associated with Mechanics Bank. This persistent barrage of calls has created an atmosphere of harassment and discomfort.2.Threats and Intimidation: Every time I engage with customer service representatives, I am subjected to threats and intimidation. These actions are wholly unacceptable and contribute to an environment of fear and anxiety.3.Insensitive Remarks: During discussions about my financial situation, I have been consistently told that I am not the only person facing hardships. Moreover, inappropriate comments have been made about my status as a single parent, including unwarranted advice about choosing a better baby daddy. Such remarks are not only unprofessional but also deeply offensive.Mechanics Bank Response
02/07/2024
We would like to thank ****************** for reaching out to us and allowing us to investigate this matter. We would like ****************** to know that upon receipt of her concerns, Mechanics Bank management conducted an in-depth investigation and reviewed all relevant information connected with her concerns. Please note that our management team has made attempts to make contact with ******************, however to date has been unsuccessful. We encourage ****************** to contact our management team directly, *************************, Collections Manager at ************************* so he may assist with your concerns.Review from Russell H
5 stars01/27/2024
******************* is "*********"******************* is "*********" at ***************** in ***********. I have neither loans nor commercial accounts, yet *** performs multiple services crucial to my SMALL personal account:1. STOPPED payment on bogus transactions when my debit card or account information was illegal purchased by criminals or otherwise obtained without my consent--thousands of dollars in transactions HALTED or REVERSED.2. Provided REPLACEMENT DEBIT CARDS when account hacked.3. Provided replacement card when my wife lost hers.4. Reviewed with me all recent account transactions to assure "no losses".*** is just one of multiple expert and cordial staff members at **********, ***********, but because he has been so often unfailingly gracious and helpful, I mention him by name. He should be on the "short list" for promotion.Date of experience: January 03, ****Review from Richard R
1 star12/27/2023
Paid my car loan termed out and then repoed car for 42 late fees, that apparently they dont have payment history for late fee occurring smh dont use them for anything!!!Mechanics Bank Response
01/02/2024
Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Our records reflect Mechanics Bank agents were able to make contact with you on December 27, 2023, and discussed your concerns. We invite you to reach out directly to us at ************ should you have further questions.Review from Sean R
1 star12/13/2023
Their behavior is unprofessional and disrespectful, lacking in knowledge. The managers become easily irritated and even made jokes when I expressed my distress. Their response was to suggest seeking legal advice for my concerns, wishing me luck.Mechanics Bank Response
12/14/2023
Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Unfortunately with the information provided such as name, email address and zip code we were unable to locate an account. Please contact our **************** directly at ************** in effort to assist with your concerns.Review from Raven C
2 stars12/12/2023
*** had a really horrible experience with this bank overall. They only have a few customer service representatives you can speak with. Theres a few who are okay like ******, I recently spoke with someone who went by **************** who was very rude and had no manners on the phone. She wasnt very helpful or able to give me much information about my payments. I asked her for her first name and she refused to give it to me.Mechanics Bank Response
12/21/2023
Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Our records reflect management was able to make contact with you on December 18, 2023 and was *********** with your concerns.Review from Sharon S
1 star11/08/2023
Just had a cc purchase denied due to 'fraud' alert. What!!??? When I called them it turns out that THEY have my zip code wrong. WOW. As I had used my driver's license to change my address I am aware that it was not my fault. And They seem to be quite clueless about pretty much everything. I will not bore you with the other five stories.Sorry MB.. I am moving to a different bank.Mechanics Bank Response
11/13/2023
Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Our records reflect our management team corrected the matter on November 10, 2023. We invite you to reach out to us directly at our toll-free **************** at ************** should you have further questions or concerns.Review from Theresa V
5 stars11/03/2023
I have used Mechanics Bank for 2 auto loans and have not had one problem with payments or statements. 2018 to 2023. I have only had to deal with customer service once that was during the covid shutdown in 2020. They pushed a single payment to the end of my loan. It did not reflect badly against my credit. It was simple to do. I make my payments by phone or through the app. I see all the negative reviews and it scares me that I use this same bank. But I am also reassured by my positive experience with this bank.Mechanics Bank Response
11/06/2023
Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously, we thank you for reaching out and invite you to reach out directly to us at ************ should you have any questions or concerns.Review from Kelly C
1 star11/02/2023
Repoed a vehicle off my property destroyed my ** army flag and tore up my lawn this company I will be taking to court since they hate ************* army veteransMechanics Bank Response
11/06/2023
Mechanics Bank actively tracks consumer reviews and takes every voiced concern seriously. Unfortunately, with the information provided such as name, email address and zip code we were unable to locate an account. Please contact our office directly at ************ in effort to assist with your concerns.
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