ComplaintsforMechanics Bank

• Initial Complaint

  08/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I checked my credit report today and noticed that I have a hard inquiry from this company. I never reached out to this company to apply for anything. Please delete this hard inquiry, it is showing on all 3 credit bureaus.

  Business response

  08/26/2024

  Mechanics Bank welcomes the opportunity to receive and understand customer complaints and appreciates the role of the BBB in facilitating this communication. Unfortunately,with the identifying information provided in the complaint, we are unable to identify a credit inquiry with Mechanics Bank in your name.   

   

• Initial Complaint

  08/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Mechanics bank makes it impossible to talk to a real person. They hang up on their customers several times during each phone call. They block your debit card without telling you but then they allow other businesses to cash a check over and over again when it never clears racking up hundreds thousands of dollars for their own profit. This bank is awful just like ****** These banks are crooks.AND YOU BETTER BELIEVE I WILL TALK TO THE MEDIA ABOUT THEM

  Business response

  08/21/2024

  Mechanics Bank actively tracks consumer complaints and takes every voiced concern seriously. We researched our call log and have not received a call from the phone number included in the complaint. Unfortunately,without the name, email address, or phone number of the customer, we were unable to locate an account.  Please contact our **************** directly at ************** or visit a local Mechanics Bank Branch for assistance. 

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been speaking with rep ***** concerning my car payments.I fell on financial hardship i fufilled my arranngement paying a car payment last month. She let me know the only setup for reposession once we are 75 day past due on a recorded call. we set a arrangement for me to make a payment on the 27th to bring me under that 75 day ***** I've been getting harassed getting called and being hung up on, today the agent gave a threat og paying in 4 days going against what the other agent said..this needs to be rectified immediately...also when they call working from home they say they dont have the capabilities to transfer to. a supervisor this needs to be fixed. they also need to give agents the capability working from home to transfer calls to a sup. the agent today said he couldnt. this complaint ia about my auto loan

  Business response

  08/21/2024

  Please see attached response.   

  Customer response

  08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Mechanics Bank has a problem keeping their Auto Pay turned on in their auto finance accounts. This is the second time they have turned off my auto pay without my consent. Without contacting me, they decided to let these lack of payments run, while I have been under the impression that my account was up to date. They repossessed my car on 7/12/24 in a parking lot with my purse in the vehicle, including my wallet. I have called them every day, multiple times a day, since 7/12/24. They send me straight to voicemail every time. Even the ************************* cannot seem to answer the phone. It has been (13) days without a call or an email from Mechanics bank regarding the whereabouts of my vehicle, let alone what I need to do to get it back. I am trying to comply but they are making it impossible to get my account straightened out and I am on the verge of losing my job due to this issue. I am the sole provider of my family.

  Business response

  08/01/2024

  Please see attached.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a customer of ********************** for about 40 years plus , business and personal.I moved to ****** 12 years ago and ***** the manager requested that I keep my accounts at his branch. I recently decided to move the money to Nevada Requested two accounts to be closed on June 28 2024 .Was told it would take 10 days .I received check for checking account # ********* via FED X but not savings account .# ********* Have called customer service 7 times and get a different story each time I call .The supervisor now tells me that I have to sign a form get it notarized and send back to the bank then put a stop payment on check. They have tracking number for first check but say that the second tracking number the bank created does not exist . Last week I was told after stop payment it would take 90 days to issue new check this was not stated today but the story keeps changing , I just want my money .

  Business response

  08/02/2024

  Mechanics Bank actively tracks complaints and takes every voiced concern seriously.  We thank ************** for reaching out to the BBB and allowing us to investigate this matter. It is Mechanics Bank policy to conduct a reasonable investigation when we receive a consumers complaint.  We would like ************** to know that upon receipt of his complaint, our management team reviewed all relevant information connected with his concerns and a written response was prepared and mailed to ************** on August 2, 2024.  We value the relationships we have built with our customers and invite ************** to reach out with any further questions or concerns by contacting our toll-free **************** at **************.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently became customer of this bank and it has so far left a very sour taste in my mouth. When I was getting helped I had to come in 2x and the second time was to pick up my debit card from a local branch.. where the banker that was helping me asked for my pin number and repeated it out loud in front of other customers that were in line behind me. Not only that but this bank did also fraudulently opened a credit card for my girlfriend. That is simply unacceptable business practice. Never have I see such things from a bank.

  Business response

  07/25/2024

  Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We thank ************** for reaching out to the BBB and allowing us to investigate this matter.  It is Mechanics Bank policy to conduct a reasonable investigation when we receive a consumers complaint.  We would like ************* to know that upon receipt of his complaint, our management team reviewed all relevant information connected with his concerns and a written response was prepared and mailed to ************** on July 25, 2024.  We value the relationships we have built with our customers and invite ************** to reach out with any further questions or concerns by contacting our toll-free **************** at **************.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subject: ********************** Activity MECHBKAUTO Dear BBB,I am reporting an unauthorized automotive account with MECHBKAUTO, opened on 09/12/2015, under account number *****************. Please assist in investigating this matter as I have no connection to this account.

  Business response

  07/08/2024

  Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like **************** to know that upon receipt of her complaint, the claim is in special handling with our Mechanics Bank Auto *************************** who will be responding directly to **************** at the conclusion of the investigation. We value the relationships that we have built with our customers and encourage **************** to contact our Auto *************************** at ************** or by email at ********************************************** should he have further questions or concerns.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am the victim of identity theft and have provided police reports to prove I am a victim

  Business response

  06/25/2024

  Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like ******************** to know that upon receipt of her complaint, the claim is in special handling with our Mechanics Bank Auto *************************** who will be responding directly to ******************** at the conclusion of the investigation. We value the relationships that we have built with our customers and encourage ******************** to contact our Auto *************************** at ************** or by email at ********************************************** should she have further questions or concerns.

  Customer response

  06/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was in a car accident in April. My insurance company paid off ****** of the $17,000 left gap insurance is supposed to be paying the remaining balance. This car company is putting past due amount on my account at $858 stating that I need to continue to make a car payment while waiting on gap. My agreement is to pay $429 a month and they just received a $****** payment for my insurance company. I should not have anything past due. The $****** paid for my insurance company should cover a total of 29 payments.

  Business response

  06/13/2024

  Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We would like to thank ****************** for reaching out to us and allowing us to investigate this matter. We would like ****************** to know that upon receipt of her complaint, our management team reviewed all relevant information connected with her concerns and records reveal we complied with Bank policy, procedures, and regulatory guidelines. In addition, we have confirmed that on June 11, 2024, our agents were able to speak to ****************** regarding her concerns. We value the relationships that we have built with our customers and invite ****************** to reach out with any further questions or concerns she may have.

• Initial Complaint

  05/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was fixing my dead friend's car and I spent nearly double the value of the car to make sure it would last FOREVER. I find out it's repo'd... with my phone... guitar I've had since i was 16 (i.e more than half my life)... AND a $700 microphone. I have the money to flat out buy the car and thought to myself "there's no WAY they want an 07 Mustang GT more than the 12k he owed on it"... I was wrong. They directed me to their ironically named ********************** (hilarious joke from the higher *** to name their repo department that) and despite leaving dozens of messages NOBODY has called me back. I would LOVE to have the car back... I know it's just a car but it was like a moving memorial to my friend and it felt like he was with me when i was in it. However, if that's too much to ask, and Mechanics Bank wants an 07 Mustang THAT BAD - then at least give me back my stuff.The level of indifference your employees show speaks volumes to the kind of business you run. It's obvious why they're so desensitized... it's because you're FLOODED with calls from people going through grief, loss and hardship every MINUTE because you're predatory and cruel. I wasn't even associated with your fraudulent institution... but NOW I am. I promise I'll do whatever I can to make your lives miserable with lawyers. Either contact me about my belongings or you'll be receiving a call which will carry legal consequences and implications that far outweigh a $12,000 predatory loan you gave to my friend. You ACTUALLY have a 1.4 star rating. That's truly impressive... that means you've rubbed people SO wrong that 144 people decided that 1 star ratings were the best you deserve. You should be closed down and I hope you're all treated as bad as I was during a trying time in your lives. You know what? I'm starting to hope you DON'T give me my stuff back. That way I can begin to build my case to take your JOBS. Have a fantastic day Mechanics Bank - I'm waiting for your reply with bated breath.

  Business response

  05/30/2024

  Mechanics Bank is in receipt of the complaint that ******************** recently filed with the Better Business Bureau (BBB) on May 27, 2024. As part of its ongoing efforts to maintain the highest level of customer service and consumer protection, ********************** welcomes the opportunity to receive and understand all consumer complaints and appreciates the role of the BBB in facilitating this communication. It should be noted that with a firm commitment to consumer protection and customer privacy, absent additional explicit consent for the Bank to disclose personal information, it is the Banks policy not to comment publicly on any individual complaint. Where a release by the complaining consumer is provided, the Bank has and will provide for a full response. Otherwise, it is the Banks policy to only respond in those forums where consumer protection and customer privacy can be fully insured, such as the ***** or other government operated consumer protection services.
  
  It should be noted that in addition to this complaint received by ****************** from the BBB, Mechanics Bank can confirm that agents have spoken with ****************** explaining the banks process for his request and can confirm Mechanics Bank has complied with bank policy and procedures.
  
  At this time,with the explanation provided herein, Mechanics Bank will consider this matter closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩