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Business Profile

Beauty Supplies

Hair La Vie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with hair le vie for a subscription for the lash boost 8/24. Did not feel the product worked as advertised at all. I cancelled the subscription via phone, the women reassured me the subscription was cancelled in October of 2024. On 12/30/24 they charged my credit card and the product showed up 2 days later. I have not opened the product, I dont want the product, nor do I want to be charged any more. I currently cannot seem to find any way to contact them.

    Business Response

    Date: 02/07/2025

    Hello, 

    Thank you for contacting Hair La Vie. 

    I would like to apologize for any inconvenience this may have caused and reassure you I can help you get this resolved. I have gone ahead and canceled your subscription to ensure there is no future charges or shipments. 

    A refund has been issued for your previous order and you will be receiving a confirmation email momentarily. 

    If you have any other concerns or need any further assistance please don't hesitate to reach back out to us at ************. 

  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company automatically set up my card to be charged for a monthly subscription. I DID NOT authorize this. I have requested the subscription be cancelled and my account be refunded. This is extremely shady. I made a one time purchase from their website over two months ago. I never subscribed.

    Business Response

    Date: 10/17/2024

    Hello Ms. Sanchez,

    We sincerely apologize for the inconvenience.
    We have received and processed your request & can confirm your subscription is cancelled so you will not be receiving any further shipments.

    After speaking with our customer care team, we were informed that they did receive your messages and you have been fully refunded - no need to worry about sending the order back to us.

    Please let us know if there is anything else we can help you with.

    Customer Answer

    Date: 10/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22400104, and find that this resolution is satisfactory to me.

    Sincerely,

    Courtney Sanchez

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription last year. I canceled it because I was not happy. Everything was fine and then a couple weeks ago. I get an email that my order is shipping. So I contact them and they told me they stopped the order and I would not be charged. Then shipment shows up at my house. I responded to the person helping me told them I received the order but went to cancel it. No one is responding. Their website makes it impossible to cancel it. I also cannot remove my credit card information from the website. I dont know what else to do, and I dont want to keep receiving shipments from them.

    Business Response

    Date: 10/04/2024

    Hello Ms. Vernola,

    We certainly want to ensure our customers' requests are handled in a timely manner, so we sincerely apologize for the difficult time you experienced trying to cancel your subscription and get a refund.
    We have received and processed your request & can confirm your subscription is cancelled and last order was refunded.

    Please let us know if there is anything else we can help you with. We wish you a successful health journey.

    Thank you for your patience and understanding.

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two months ago, I requested Hair La Vie cancel my subscription; however, they have not canceled it and sent me another order. Therefore, I again requested the subscription be canceled and an address to remit the current order.

    Business Response

    Date: 08/22/2024

    Hello, We sincerely apologize for the inconvenience and can confirm your request has been received. We can confirm that the subscription has been cancelled so will you not be receiving any further shipments. Please, let us know if there is anything else we can help you with. 

  • Initial Complaint

    Date:07/29/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my subscription for months and have called and left messages but never receive a call back. My next order was shipped out and received today. I was trying to cancel before this next shipment went out, but no one ever called me back. Please cancel my subscription.

    Business Response

    Date: 08/01/2024

    Hello,
    We sincerely apologize for the inconvenience and can confirm your request has been received. We can confirm that the subscription has been cancelled on August 1st, 2024 so will you not be receiving any further shipments. Please, let us know if there is anything else we can help you with.

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a subscription every 3 months for La Vie Hair Support capsules for $134.95 / shipment. On June 8 my endocrinologist told me I had to stop it in preparation for surgery. I have tried to reach them in the only way they allow cancellation, by phone to no avail because they never answer as documented by the many complaints that BBB had received .please assist me if you can.*******************************

    Business Response

    Date: 07/09/2024

    Hello, 
    We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your order and your subscription have been cancelled on 7-9-24. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.

    Customer Answer

    Date: 07/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/24/24 I cancelled my subscription. Same day they shipped order anyway and charged my credit card. Order has not been delivered yet so I have been trying to contact the company to find out how to have package returned and get credit. Phone puts my call on hold a long time but no representative answers.

    Business Response

    Date: 07/18/2024

    Hello,
    Customer called in on November 18th, 2024 and asked to cancel, spoke with an associate that advised she could postpone, customer agreed and they postponed the date from 11/24/2024 to 6/24/2024. Customer called in on 6/24/2024 at ******* to cancel however the order had already shipped out and we were unable to stop it, customer can contact us to obtain a return label to send back the last shipment for a refund.

    Customer Answer

    Date: 07/26/2024

     
    Complaint: 21907483

    I am rejecting this response because: After the product arrived I called to make a return. I was told that I would have to pay return shipping. I asked for a return label but was told I have to pay for shipping, period. I have returned the product; the box was never opened. *** shows the product was delivered 7/18/24 11:51am to the Lindon UT address, received by ******. I should be refunded $218.10 that I paid for the product plus $16.45 for return shipping. When I called to stop the shipment it was in response to an email that I had just received that the product was to be shipped. I never received a prior email (was told I should have received a reminder). I acted as promptly as I could.



    Sincerely,

    ***** ******

    Business Response

    Date: 10/22/2024

    Hello Ms. ***************** sincerely apologize for the difficult time you had reaching our customer service team.
    We can confirm that you were successfully refunded a total of ****** in August 2024 and you have no active subscriptions with us at this time.

    We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel this service to no avail. I have called with no answer. I am wanting to cancel my subscription immediately. They make it hard for subscribers to cancel an unwanted service. Not fair to the buyer at all. Current shipment has been shipped which is fine but I no longer want this service and need it canceled immediately.

    Business Response

    Date: 07/02/2024

    Hello,
    We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your subscription has been cancelled on 6/2/24. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.

    Customer Answer

    Date: 07/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started using hair le vie about 3 months ago and I haven't noticed changes in my hair and simply cannot afford it. I have not been able to cancel my subscription. There is nothing on the website to cancel subscription just to skip a month. I've sent countless emails all go unresponsive. I have called and my calls go unanswered. All I wish to do is cancel this subscription.

    Business Response

    Date: 06/26/2024

    Hello,
    We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your subscription has been cancelled on 6/26/24. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.

    Customer Answer

    Date: 06/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel the beauty box subscription that I was placed in when I placed my first order; however, each time I try it only allows me to skip a month stating that a subscripiton can not be cancelled after it has shipped. It prompts me to call a number, but when I do no one answers. Futhermore; I have reached out via email and not received a response.

    Business Response

    Date: 05/30/2024

    Hello
    We sincerely apologize for the difficult time you have had reaching our customer service team, and we can confirm that your subscription has been cancelled on 5/30/24. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.

    Customer Answer

    Date: 06/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Hair La Vie is NOT a BBB Accredited Business.

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