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          Business Profile

          Mailing Services

          Central Coast Pack and Ship, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Mailing Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            07/26/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            On ******* **** *** **** I purchased mailbox services from Central Coast Pack and Ship, LLC (a Commercial Mail Receiving Agent) for a term from ********* to ********** I paid a total of ******* in advance for the entire term. I was assigned mailbox number *** and provided a key to the mailbox. Shortly after, I began receiving mail items as expected and retrieved them from my assigned mailbox. On ******* **** *** 2022 a **************************** priority mail package was delivered. I went to retrieve it that same afternoon. A staff member retrieved an obviously opened package and explained the owner of the business, ******* *************** did not recognize my name associated to my assigned mailbox number and therefore opened the package. Then, I witnessed the employee reach into my opened package, retrieve some of the contents, and examine them before handing it to me. I am still attempting to ascertain if any contents were stolen. I consulted a supervisor at the local post office and showed her the package. She informed me that because it was properly addressed with my full, legal name and assigned box number, the deliberate actions of ******* and her staff constitute crimes reportable to the********************************* Considering the severity of the ******* ********* and criminal ******* of ******* and her staff, no reasonable person may have the expectation private mail items will not be ************ ******* or ****** in the ******* I propose that Central Coast Pack and Ship issue a full refund in the amount of ******** that I return the mailbox key, and all mail receiving services be terminated.

            Business response

            09/19/2022

            Business Response /* (1000, 5, 2022/08/01) */ Contact Name and Title: ******* *************** Contact Phone:************* Contact Email: ************************* Please see the attached document complaint.pdf for information in this section. Thank You. Consumer Response /* (3000, 7, 2022/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Both the written response to this complaint and a voice message received contain admission to a crime. The perpetrators suggest they keep victim's money and that the victim continues to do business with them. Business Response /* (4000, 11, 2022/08/19) */ ***Document Attached*** Please see attached documents. Thank You

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          BBB Rating & Accreditation

          A+

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

          Contact Information

          1052 E Lake Ave

          Watsonville, CA 95076-3406

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          (831) 536-5488

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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