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ComplaintsforHome Entertainment
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/02/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I came here to transfer money to my family in ******* on 11/4/2021. I wanted to transfer $400 and paid $4 fee. *************** (business owner) told me it would take 1 day before my family in ******* will receive the money. On 11/8/21, I called and texted him my receipt to follow up on when he will send money to *******, he said he will follow up and call me back. I never received a call back from him. On 11/9/21, I called him again and asked him why he did not transfer my money, he told me its because hes unable to reach my family in VN. I asked him why he did not follow up with me and he said hes also unable to contact me. I checked my phone records, theres no missed call from him or his business. I asked him for my money back. I went to his business office and physically showed him my receipt, he took it and wrote cancel on my receipt and told me to come back 3 days later. There was no attempt to solve my problem. The business did not even have their original receipt that I filled out. He made no attempt to give me a refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.