ComplaintsforProdege, LLC

• Initial Complaint

  09/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This complaint is in response to the issues Ive been having with customer support regarding trouble ID #********. My Swagbucks account is under the same name **** *******/***************************. My primary issue is the failure to receive the *****sb for a fully completed offer on the Swagbucks offer wall for Chime. The offer had specific terms that I followed exactly as listed and a portion of the offer tracked for the initial 100sb so the fact that Swagbucks claims they are unable to prove the offer wasnt completed is hurtful to an honest customer such as myself who always respected the rules and terms of Swagbucks. As someone who has been a customer of swagbucks for nearly a year and a half now, I always provided the necessary proof in the past to prove Ive completed other offers and I was always credited. The time I look to complete one of their larger offers for *****sb , they are unable to reward me the credit. I provided all proof showing I signed for the first time on Chime, set up a direct deposit, received my first direct deposit of $200 or More within the first 30 days and my second direct deposit of $200 within 90 days. I started my offer on June 24th, 2024 and got my first direct deposit on July 15th. The second deposit was August 26th. Both are well within the requirements of the offer. I think its quite shameful to turn down a customer who provided all required proof especially considering how intensive this offer was complete with providing personal details and opening accounts. It doesnt bode well for a companies reputation when the promote such offers where people provide personal details like this. It is stressful and frustrating. I will attach all of the same proof here that I provided showing I completed all steps. Any steps towards resolving this issue and creating me for the correct amount of ***** sb would be hugely appreciated.

  

  Business response

  09/10/2024

  Hello,
  

  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  

  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

  Customer response

  09/14/2024

   
  Complaint: 22227322
  
  Hello,

  just in case it wasnt seen in my initial entry, this is the ** ticket on Swagbucks with all details. #********

  Sincerely,
  
  **** *******

  

  Business response

  09/23/2024

  Hello,
  
  Firstly, I want to extend my deepest thanks for taking the time to reach out to us about your account. I truly appreciate your willingness to work alongside us to sort through this situationit speaks volumes about your understanding and patience.
  
  Upon a careful and detailed examination of your account, I'm pleased to inform you that the matter you brought to our attention has been covered under support ticket #********. As a token of our commitment to you and in recognition of the effort you put into completing Chime, we have honored your account with credit as a gesture of good faith and it is reflected in your account ledger as of 9/23/24. Your trust in us is incredibly important, and we aim to maintain that trust through our actions.
  
  However, I must gently remind you that our ability to issue credit is bound by certain limitations, such as cases where activities do not track correctly or when the requirements outlined in our disclaimer are not fully met. This can be a complex area, and I genuinely understand any frustration it may cause.
  
  Our Terms of Use include clear guidelines about credit issuance, reminding us of the importance of confirming and tracking successful completion. To safeguard your future experiences and ensure you receive the credits you deserve, I encourage you to review the Terms and Conditions associated with each offer diligently. Your careful attention to these details is crucial and helps ensure that your participation is acknowledged appropriately.
  
  Please know that your concerns are important to us, and we are always looking for ways to improve our processes and your experience. If you have any further questions or if anything is unclear, do not hesitate to reach outit's what we're here for.
  
  Wishing you all the best,
  
  Best regards,
  

  Customer response

  09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for working with me on this issue! 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  08/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Right after I requested my swag bucks that I earned be deposited to my ****** account my swag bucks account was deactivated for not reason at all. I use my ****** email to log in *********************** and my phone number attached to my account is *************. I would like my money that I earned and I would like my account re-activated. The amount I am owed is $95.00 usd.

  

  Business response

  09/10/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  08/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 05/18, I used swagbutton browser extension to open upgrade checking account which said to give me ***** SB. I completed employer direct deposit on 05/31. However, the activity has been showed as pending for 3 months until now. I contacted customer support and at first the agent asked me to provide screenshot proof. After providing that, another agent said they were unable to confirm proper tracking of this activity. I am upset about this experience and want to get this resolved.

  

  Business response

  09/10/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer response

  09/10/2024

   
  Complaint: 22224265
  
  I am rejecting this response because:

  
  I did submit a ticket through your portal and your CS was giving me conflict response. The ticket number is 14797914. First response asked me to provide screenshot proof and second response just said unable to track. That is why I came to bbb.

  Sincerely,
  
  ******* ***

  

  Business response

  09/24/2024

  Hello,
  
  Firstly, I want to extend my sincerest thanks for reaching out to us with your concerns about your account. Your patience and cooperation have been truly appreciated as we worked through the details of your situation.
  
  I'm pleased to inform you that after a careful examination of your account and the support ticket #********, our team has taken steps to address the concern you raised. As a result, we've issued a credit to your account, which you should now see reflected in your account ledger as of 9/24/24.
  
  I want to assure you that this action is a gesture of our commitment to your satisfaction. Although we couldn't find proper tracking for the offer you completed, we decided to extend this credit to you as a token of our goodwill. In cases like these, it is important for us to let you know that we typically do not generate any revenue from offers that fail to track correctly, and this is an exception we're making for you.
  
  According to our Terms of Use, we typically reserve the right to withhold credit when we can't confirm and track the completion of an offer. However, in this instance, we've chosen to stand by our valued member you.
  
  Thank you once again for your understanding and for working with us. Should you have any further questions or need additional assistance, please don't hesitate to reach out. We're here for you.
  
  Best regards,
  

  Customer response

  09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  08/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unlike **************************, which recognizes that customers have the right to use a desktop PC operating system other than Windows or Apple (macOS), far too many financial websites seek to force their customers to use either ********* Windows or Apple Computer hardware and will give you problems if you're using any desktop PC operating system other than Windows or Apple, even if the browser you're using is fully up to date and is a browser those financial websites support. Rather than waste time and get nowhere with the technical support for those financial websites, I have a user agent override string in place that prevents problems with those financial websites. Unfortunately, the website that processes the surveys (*********************************...) for ************************** is blocking access to all surveys with that user agent override string in place. That website is demanding too much control over your browser and how you use it. I'm having no problems with the ************************** website itself, to include the offers and games sections, with that user agent override string in place. I've reported this problem to ************************** customer support (ticket ********* but none of the responses I've received from that department have made any effort to address this problem, so I'm filing this BBB complaint.

  

  Business response

  09/09/2024

  Hello Member, 

  Thank you for your message and for providing details about the issue with the **** *********************************.
  
  We must inform you that, due to quality and member protection policies, we are unable to accommodate the request involving the user agent override string. Our primary goal is to ensure a secure and reliable experience for all our members, and this request falls outside our current capabilities and guidelines.
  
  If you have any other questions or need further assistance with different aspects, please let us know. We're here to help in any way we can within our established framework.
  
  Thank you for your understanding.

  Customer response

  09/10/2024

   
  Complaint: 22220785
  
  I am rejecting this response because: other websites are forcing me to use this user agent override string and now the ************************** website is creating a conflict because of that.  The ************************** IT department could find a way to fix this problem but it's obvious they don't want to.
  
  Sincerely,
  
  **** ******

  

  Business response

  09/23/2024

  Hello,
  
  First and foremost, I want to express my heartfelt thanks for reaching out and entrusting us with the opportunity to assist you with your account concerns. Your collaboration and patience mean a great deal to us, and we are entirely committed to providing the support you need.
  
  Upon a careful and comprehensive review of your account details, it has come to our attention that the issue you raised has previously been looked into as part of support ticket #********. We understand how important it is for you to have a smooth and positive experience with our services, and we regret any inconvenience you may have encountered.
  
  It's important to note that, since our surveys are made available by external survey providers, there are certain technical challenges that fall beyond our direct control, particularly when they are related to the devices or computers being used. This can sometimes lead to unexpected obstacles, and we acknowledge how frustrating that can be.
  
  Should the survey participation not align with your preferences, we warmly encourage you to discover the diverse range of other opportunities we offer on **************************. Our aim is to provide enjoyable and rewarding experiences, and we hope you find an alternative that resonates with your interests.
  
  Should you have any additional questions or if there's more we can do to assist you, please don't hesitate to get in touch with us. Our dedicated support team is here for you, ready to lend a helping hand wherever possible.
  
  We appreciate your continued patience and cooperation as we worked on resolving your request. Your satisfaction is our priority, and we are here to support you every step of the way.
  
  Best regards,

  Customer response

  09/24/2024

   Complaint: 22220785
  
  The business has shown willingness to fix the problems I've reported here but those problems still need to be fixed.
  
  "...it has come to our attention that the issue you raised has previously been looked into as part of support ticket #********..." --> The people who were responding to support ticket #******** kept dodging the concerns I have, which is why I filed this BBB complaint here.
  
  "...It's important to note that, since our surveys are made available by external survey providers, there are certain technical challenges that fall beyond our direct control, particularly when they are related to the devices or computers being used..." --> I'm requesting the business go to those survey providers and have those survey providers fix this problem on their end.  Alternatively, I'm requesting the business provide me the business name of those survey providers so I can file a BBB complaint against those survey providers.
  
  "...Should the survey participation not align with your preferences,..." --> Surveys are a large part of the revenue I get from ************************** and I'm requesting this problem be fixed.
  
  "...Should you have any additional questions or if there's more we can do to assist you, please don't hesitate to get in touch with us..." --> I'm requesting additional assistance through this BBB complaint.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  08/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  8/21/2024 - Redeemed for am Amazon.com $25 Gift Card -SB REDEEMED 2425 SB However, this was never delivered and a new demand for ID verification by a 3rd party was presented. The Amazon card was never shipped as shown in my account. My remaining account balance is now unredeemable. $24.25 + $17.42 = $41.67 being withheld from redemption.I was never notified of this requirement and am having a problem verifying through this 3rd party service.Customer Support refuses to assist and states "As stated clearly in our Terms of Use, we reserve the right to verify our members identity, including by requesting a copy of a government-issued ID."Please find attached a screenshot of a BLANK Terms Of Use Page from my account page, as proof that I was never notified.As an 11+ year member in good standing, I ask you to reconsider and provide an alternative method of verification as I have already verified my identity previously on multiple occasions. i.e ****** wil accept a Social Security Card image.-Please consult my W9 form, which is ALREADY ON FILE with Swagbucks, as proof of identity.-My linked ****** account is ID verified.-My cellphone has been verified.

  

  Business response

  09/09/2024

  Thank you for bringing this matter to our attention. We apologize for the verification roadblock you encountered while trying to view your reward. Please understand that periodic verification is a measure we take to ensure the security and protection of our members.
  
  We have resolved the issue, and you should now be able to view or redeem your reward without any further problems. We kindly ask you to try again at your convenience.
  
  We truly appreciate your patience and your dedication as a valued member for over 11 years. Thank you for your continued support.

  Customer response

  09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for the use of the BBB.org portal.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed up with ysense.com to try out their site which offers cash back and other incentives for signing up and trialling other companies.Through their site I signed up for an offer with Pokerstars, to deposit 20 and in turn I would receive 145 which could be used for gift vouchers etc.This all tracked correctly and I requested to withdraw to Amazon vouchers. I received emails confirming this and also a further email asking me to leave a trustpilot review.The next day I tried to log in to my ysense account and received a message that it was deactivated. I contacted support and received a cut and paste reply pointing me to terms and conditions and stating I had breached one or more of them. No information was given and I dont believe I have breached anything. I then requested a manual review and was asked to submit ID verification which I did. Since then I have heard nothing from the company which leads me to think they are enticing people to sign up for offers (and thereby providing personal data) which the company has no intention of paying out on.

  

  Business response

  08/30/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *********************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In May of 2024 I completed several offers through ySense. The offers were completed in full and a credit of $280 was applied to my account. I tried to withdraw $50 of this credit and received an email saying my account was suspended.I contacted customer support who requested I supply ID, which I did. They confirmed ID was sufficient but stated my account was still suspended. They did not indicate an exact reason, just that it was due to their terms and conditions.No evidence/indication was provided as to what term (if any) was breached, despite 9 emails back and forth.I have completed these offers, some of which incurred costs, in full trust of ySense's commitment for reimbursement upon completion.ySense have failed to uphold their side of the bargain and refuse to communicate any meaningful way.They have withheld my funds on the account and have not honored their side of the bargain.

  

  Business response

  08/30/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *********************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since I started using InboxDollars, my phone number has never been registered by anyone else (because I didn't receive any relevant SMS), but you showed that my number was used by another account, which prevented me from uploading invoices and redeem rewards. I think you have failed to fulfill your responsibility to protect my account and did not verify the use of the phone number. Please restore all functions of my account immediately.

  

  Business response

  08/30/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  08/29/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  completed this offer around 3 weeks ago and no pending or anything by the lines it said it would of credited within 2 weeks swagbucks rejected me for no reason at all. I followed all terms Ticket number- #******** Email on swagbucks- *********************** Name on swagbucks- Yash Username on swagbucks- arkhamassassin Proof is below of deposit on ******** Thanks, if anything else is needed let me know.

  

  Business response

  08/30/2024

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  

  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

  Customer response

  08/30/2024

   
  Complaint: 22217072
  
  I am rejecting this response because: have not received credit yet, please credit me then I accept response
  
  Sincerely,
  
  *******************

  

  Business response

  09/13/2024

  Hello,
  
  Thank you for reaching out about your account. We appreciate your cooperation in resolving this issue.
  
  After thoroughly reviewing your account, we have determined that your concern was addressed through support ticket #********. As a gesture of goodwill, our team has credited your account for completing this offer, and this should be reflected as of 9/13/2024.
  
  However, please be aware that, as stated in our Terms of Use, we reserve the right to deny credit when successful completion cannot be confirmed and tracked.
  
  Best regards,
  
  

  
  

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

  Customer response

  09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For weeks now this site has technical issues that are not allowing me to participate in surveys or other activities for the rewards offered. Sent many tech tickets that are not responded to, yesterday there was a major tech issue with the site and it was closed for a short period of time to correct the issues, but now the issues are worse and they will not respond. Today, 8/29/2024 I attemtped nearly 80 surveys that only closed when opened and it would not allowe me to attempt them. Could not get other activities to work or pay if they worked. Sent tech tickets, no response. This hinders my ability to make daily goals and bonus and keeps me from making any rewards.

  

  Business response

  08/30/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer response

  08/30/2024

   
  Complaint: 22216921
  
  I am rejecting this response because: I have been submitting customer service tickets for over two months now and no one is responding, the tickets are closed without response or disappear off the ticket list. Many members are experiencing major issues since 8/28/2024 when the site shut down for maintenance and that was three days ago and none of my tickets have been responded to, this is a common practice with both Swagbucks and Inbox Dollars. I am a member of both sites and experiencing mass technical issues for the last three months, the last two years and currently these issues are escalating. No one is doing anything to resolve any of it. I had one of your representatives call me three years ago to correct issues on my Inbox Dollars page and none of those issues were ever corrected after two phone calls lasting two hours each, so my issues are not just current but up to three years old. Tickets have been ignored, deleted and not responded to. This account is my account and I have a right to transparancy and to get those issues corrected or at least a reasonable response as to why they cannot be corrected, but none is offered.  You have the ability to fix these issues in a timely fashion. I would like them addressed in a timely manner.
  
  Sincerely,
  
  ***************************

  

  Business response

  09/13/2024

  Hello,
  
  We sincerely apologize for any inconvenience this may have caused. Upon reviewing your tickets, we noticed that many of them are not being submitted through the activity ledger. This makes it difficult for our team to determine whether the issue is technical or if the activity simply did not qualify. We kindly ask that you submit your tickets through the activity ledger moving forward.
  
  It's important to understand that disqualifications are necessary decisions made by the survey creator to ensure the quality and validity of the data they collect. These disqualifications are not technical errors, and the survey partner has the final authority on whether or not to award credit.
  
  Please rest assured that if you were disqualified, your responses were not recorded or saved, even if you were at the end of the survey. We understand that spending a significant amount of time on a survey without earning credit can be frustrating. We are continuously working with our partners to improve the survey experience.
  
  We regret any inconvenience caused and appreciate your understanding. We value your time and effort, and we encourage you not to be discouraged.
  
  Thank you,
  
  Prodege ****************

  Customer response

  09/17/2024

   
  Complaint: 22216921
  
  I am rejecting this response because:many ot the issues I have had do not appear on the ledger and you cannot submit those issues except thru the customer service link, which is what I did, Three weeks later there are still hundreds of technical issues that I hope you will not send me scripted responses to after providing information on all my issues multiple times a day, everyday for the last three weeks to still have none of my issues responded to including this response There are mass issues and customer service and your bots only repeat asking for the same information over and over, Yes some of my tickets are thru the ledger and some are not, but only because you provide no way to report these issues and all your members are currently experiencing mass technical issues since August 28, 2024, along with the two other maintenance closeures of our member pages, the most recent as of last evening, your site continues to get worse with technical issues, not better.

  Still waiting for reasons, why I cannot open a survey, rewards don't show on account or daily goal, ***** does not work properly, click and earn and Discover offers don't pay, overlaid pages, mass technical issues with pending payments that disappear and are never credited, daily list disappears from the page and then returns later, Revu and Lootably have never offered me surveys and even their offers don't pay, contacted both and no response from either, paid email count goes up and down all day long while I have not opened it or completed the emails, progress bar does not pay me any rewards just offers a bonus if I complete a five dollar offer, of which will not pay after it is completed, search does not give me any results on the progress bar, games do not give me results on the progress bar,It appears that my account has been manipulated so that my progress is impeded and I cannot even make the daily goal of 91 cents, I have .18 cents today after five hours of completing different tasks on the page and attempting to open 40 surveys that never open, redirect back to the survey list and will not let me attempt them. Instead of telling me nothing is wrong, then telling me that this is under investigation for over two weeks, I would appreciate it if someone would just be honest about why suddenly since August 28, 2024, my ability to earn any rewards has been impeded so drastically. I have been patient for long enough and I deserve more than just scripted responses and conflicting statements as to the status of my account and that nothing is wrong, but yet it is under investigation for so long.My experience of 12 years on this page indicates to me that something is very wrong and that I am not respected enough as a member to warrant the explanation to why these issues are occurring and why I cannot achieve answers or resolve to these matters.
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  I feel that resolution needs to be made soon as I would not want to tell someone considering your site how a nearly 13 year member has been treated over the last three weeks and what appears to be indefinitely. I would appreciate have the technical issues addressed as some of these are three years old now, and your representative from three years ago that called me on the phone, did nothing then and now nothing is being done again, It only escalates. I think it's been long enought to be asked repetativelly for the same information multiple times a day to get nothing in return. Please fix the issues in my page and the pages of all your other members as we have waited long enough.
  
  Sincerely,
  
  ***************************

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