ComplaintsforProdege, LLC

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Inbox Dollars closed my online account without permitting me to redeem the balance in my account

  

  Business response

  08/01/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer response

  08/01/2024

   
  Complaint: 22049683
  
  I am rejecting this response because:

  they have not permitted me to redeem the $10 left in my account, I am locked out of my account 
  
  Sincerely,
  
  ***************************

  **************

  *******, NJ 08527

  

  Business response

  08/14/2024

  Hello,
  
  Following a detailed review, we are pleased to inform you that your account has been reactivated. To ensure the integrity of our platform, our Compliance Team will continuously monitor measures to confirm that all accounts comply with our Terms of Service.
  
  Thank you for your understanding and cooperation.

  Customer response

  08/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Inbox dollars deactivated my account without warning. After jumping through their hoops in attempt to collect payment for a cash out, inbox dollars unfairly deactivated my account with no warning. sent an email to their customer service department but it could be delayed up to 30 days. this is unacceptable i feel like i was robbed due to having to use my money to complete their offers. i am seeking a reinstatement of my account and will be contacting the Attorney general if reparations are not made. If i have to expend my resources i will gladly do so. Apparently they have a history of doing this. To anyone who comes across this complaint, Please send me an email @ ******************************* ill see to it that this becomes a class action.

  

  Business response

  08/01/2024

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  

  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  

  Prodege Customer Service

• Initial Complaint

  07/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I joined MyPoints last year and have been a loyal member, responding to hundreds of surveys and playing what must be close to ***** hours of games over many months. I was saving up points to cash out a $100 gift card. I recently completed the milestones for Block Blast. All of the milestone points pended except for the ***** games milestone (I even played ***** games just in case that would trigger the points). I submitted a ticket asking for help and guidance given how much time I invested into this game. Instead of helping me with this matter, I was told my account was in violation of their terms. They claimed I have more than one account, which is absolutely not true. They asked for ID verification to reactivate my account and I submitted everything as requested and they still refused to reactivate my account and wont explain why. I was up to ****** points after so many hours invested. I feel they are not being an honorable company.

  

  Business response

  08/01/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I joined Swagbucks and created an account on May 25, 2024. Through them, I filled out a number of surveys, and played games which promised monetary rewards for reaching different levels. I spent well over $100 USD on these games to reach higher levels, with the expectation that I would get some money back by cashing in my Swagbucks rewards. At some time in early July, I attempted to log into my Swagbucks account and could not do so. I tried every method of verification possible, and even attempted to reset my password- to which the platform would indicate it had sent me a password reset email- but after many attempts, they never actually sent it. I finally spent a long time navigating their horrendous maze of a customer service system to reach out to someone, who told me my account had simply been deactivated for "suspected violations of the terms of service". I responded by asking which terms of service had been supposedly violated, and was met with an equally vague answer. Despite emailing back and forth and protesting the fact that they had deactivated my account without any warning or notice, and for reasons undisclosed to me had held on to the cash rewards I had earned and was promised, they refused to divulge any specific information as to why the account was closed. They only insisted that I had done "something" to violate terms of service and that the decision was final, essentially preventing me from ever cashing in the rewards that I worked hard to earn, and yet I received no explanation despite asking continuously. Their response and the way their customer support is set up was extremely unprofessional and unethical.

  

  Business response

  08/01/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I participated in the 6000 Swagbucks points ($60) for the Current offer. I have met all the specified requirements, yet I have been informed that I did not meet them, therefore they will not award the 6000 Swagbucks points. Here are the requirements and my corresponding actions:1. **Must set up a Direct Deposit of $200 or more**: I fulfilled this requirement, as a direct deposit of more than $200 was received and acknowledged by Current on 6/13/24.2. **Swagbucks will pend for 32 days**: Swagbucks placed a yellow icon on this activity, indicating it is pending. 3. **Must be a new Current customer**: I am a new customer and have never been a Current customer.4. **Award will pend for 32 days**: The award has been pending for more than 32 days with a yellow icon that Swagbucks placed itself.I have documentation to verify all these actions. The Swagbucks interface itself indicates that the award is pending with a yellow icon. Swagbucks defines the yellow icon in their website as: this activity will earn Swagbucks points, but it is still pending. Given this, I am puzzled as to why the award has not been credited. If the activity did not track properly or I did not meet the requirements as the customer service representative says, the yellow icon would not have appeared at all. I believe this situation is unfair, as I have adhered to all the requirements. Therefore, I kindly request that Swagbucks award me the 6000 points. Thank you for your understanding and assistance.

  

  Business response

  07/30/2024

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  

  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

  Customer response

  08/06/2024

  Dear ************,

  
  Thank you for your email regarding my complaint ID ******** against Prodege, LLC.

  
  I have reviewed the response from Prodege, LLC, and I need to advise that I find it unsatisfactory. A customer support request under Swagbucks/********************** has been open since 07/12/2024 and has not been resolved. I feel that I am being given runarounds, and my concern remains unaddressed.

  
  I do not want this case to automatically go into resolved status due to my lack of response. I would like the BBB to continue to monitor this issue until a satisfactory resolution is achieved.

  
  Thank you for your assistance.

  
  Sincerely,
  *******************************

  

  Business response

  08/14/2024

  Hello,
  
  Thank you for reaching out regarding your account. We appreciate your cooperation in resolving this matter.
  
  After thoroughly reviewing your account, we have credited your account for completing the current offer. This should now be reflected in your account ledger.
  
  UpBucks Special Offers Discover 08/14/24 04:35:38 PM 6000 Current
  
  Courtesy credits are given as a goodwill gesture when activities on our platform are not automatically rewarded, usually due to technical or tracking issues. It's important to note that we often cannot recover compensation from our partners for rewards issued as courtesy credits. Consequently, our Terms of Use state that we are not responsible for awarding points or rewards for any activity not properly recorded, tracked, or approved under our policies, procedures, and systems, or those of our third-party Rewards Program affiliates.
  
  Thank you for your understanding.
  
  Best regards,
  

  Customer response

  08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was guaranteed points from mypoints for signing up but I received nothing on my end. 2/13/2023 - I signed up through Chime through Mypoints in the anticipation of receiving points for completing the required direct deposits (Which I completed). I was told by Mypoints the points would be credited after 70 days of completion which should have been done by the time I created the ticket. I enrolled on Chime on 12/8/2022 I have uploaded the images showing the deposits that were completed. I completed my first Deposit on December 22, 2022. I submitted a ticket to Mypoints (Ticket #1*******) on 2/13/2023 and was asked about details regarding the completion like deposits and such. I never received a response back. On 2/7/2023 I created another ticket with Mypoints (Ticket #********) telling me to send the the same information requested in ticket# ******* and I provided this information and again received no response. Mypoints Ticket Reference Number: ******** On 7/18/2024 I contacted them again Ticket # ******** and was told my points didn't qualify with there terms of service for this offer and did not explain why.

  

  Business response

  07/29/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

• Initial Complaint

  07/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi,Im looking to withdraw money that is my account with the company Ysense which is owned by prodege however my account has been deactivated.*** tried reaching out to the companys support team a number of occasions but the only response I got back is that it was due to the overuse of their courtesy credits. My problem with this, is if I have completed an offer, which sometimes has required me to use my personal money, why would I not make use of their courtesy credits? If there was any problem they could contact me or simply refuse any courtesy credit Ive applied for. There was no communication that I have over used this part of the company and there is no mention of a limit offer anything in the terms and conditions.Can you possibly help with this issue? *** suggested that if they wish, they can remove all of any courtesy credits I have received with the account. Then send the remaining amount of money to my PayPal account and I wont use company ysense again.I had over 300 in the account which as you can imagine can go a long way especially in this economy to pay bills.My email address linked to the account is *********************** Also the PayPal account is also this name.Thanks for your help,

  

  Business response

  07/29/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *********************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer response

  08/07/2024

   
  Complaint: 22030321
  
  I am rejecting this response because:

  Thanks For the reply, I cant contact the customer complaints service as I cant log in to the system, also I tried contacting through the prodege website but there was no reply. That is the reason why I have to contact the business through here.
  

  Can you try and meet me half way? Can you send the payment to my PayPal for offers I have completed and tracked on my account. You can remove any courtesy credits from the account as you wish.

  Sincerely,
  
  ***********

  Customer response

  08/07/2024

   
  Complaint: 22030321
  
  I am rejecting this response because:

  Thanks For the reply, I cant contact the customer complaints service as I cant log in to the system, also I tried contacting through the prodege website but there was no reply. That is the reason why I have to contact the business through here.
  

  Can you try and meet me half way? Can you send the payment to my PayPal for offers I have completed and tracked on my account. You can remove any courtesy credits from the account as you wish.

  Sincerely,
  
  ***********

  Customer response

  08/07/2024

   
  Complaint: 22030321
  
  I am rejecting this response because:

  Thanks For the reply, I cant contact the customer complaints service as I cant log in to the system, also I tried contacting through the prodege website but there was no reply. That is the reason why I have to contact the business through here.
  

  Can you try and meet me half way? Can you send the payment to my PayPal for offers I have completed and tracked on my account. You can remove any courtesy credits from the account as you wish.

  Sincerely,
  
  ***********

  

  Business response

  08/14/2024

  Hello,
  
  Thank you for contacting us regarding your account. We value your cooperation in trying to resolve this matter.
  
  After thoroughly reviewing your account, we have determined that your concern was addressed through support ticket # ********.
  
  We have carefully reviewed your case and unfortunately, we must inform you that our previous decision to close your account remains unchanged.
  
  Please note that we take all complaints seriously and have considered all aspects of the case before reaching this decision. While we understand that this may not be the result you had hoped for, we kindly ask that you respect our decision.
  
  Best regards,

• Initial Complaint

  07/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My account was banned due to supposedly violating TOS that I did not violate nor could they prove. They claim that I am using multiple Swagbucks accounts but I simply am not. They are doing this as I have over 500 dollars pending across all my accounts. This is the second time they tried to ban me !!!!

  

  Business response

  07/29/2024

  Hello,
  
  Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  

  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege Customer Service

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear BBB,I am writing to file a complaint against ********* regarding recurring issues with their offer tracking and crediting system.On May 24, 2024, I participated in Swagbucks' promotional offer for opening an Upgrade Rewards Checking account (ACTIVITY ID: ********. I completed all the necessary requirements, including setting up direct deposit, as stated in the terms and conditions. Despite my adherence to the requirements and the activity being marked as "pending" on their website, I have not received the promised ****** SB credits. I contacted Swagbucks customer support multiple times, but their responses indicated that they could not confirm the proper tracking of this activity and, therefore, would not credit my account.This is not an isolated incident. Previously, I faced a similar issue with a Chime offer (ACTIVITY ID : ******** on May 8, 2024, where I completed all the requirements but did not receive the ****** SB credits. Despite providing evidence and following up, the matter was not resolved satisfactorily.It appears that Swagbucks' tracking system is flawed, resulting in unfair denial of earned rewards and false advertising of their offers. This pattern of misleading practices has caused significant frustration and loss of trust.I request BBB's intervention to help resolve this matter and ensure that Swagbucks honors their promotional commitments.Thank you for your assistance.Sincerely,Huchong Jin

  

  Business response

  07/29/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer response

  08/05/2024

   
  Complaint: 22028152
  
  I am rejecting this response because: I have not received a solution from the business. This is an automated reply.
  
  Sincerely,
  
  Huchong Jin

  

  Business response

  08/14/2024

  Hello,
  
  Thank you for reaching out about your account. We appreciate your cooperation in attempting to resolve this matter.
  
  After thoroughly reviewing your account, we have determined that your concern was addressed through support tickets # ******** and 14657491.
  
  Unfortunately, we must deny your request. We were unable to verify your successful completion of the specified activity. As stated in our Terms of Use, we reserve the right to deny credit when successful completion can't be confirmed and tracked.
  
  Best regards,

  Customer response

  08/16/2024

   
  Complaint: 22028152

  
  Hi,

  Thank you for providing the business's response to my complaint. Unfortunately, I find their response unsatisfactory.

  Prodege, LLC has once again failed to address the core issue: I successfully completed the specified activities for both the Upgrade Rewards Checking and Chime offers, following all the terms and conditions. The activity was marked as "pending" on their platform, which should indicate that my actions were tracked correctly. Despite providing evidence and following up multiple times, they continue to deny credit without offering a valid explanation.

  Their reliance on an apparent tracking failure on their part to deny credits is both unfair and unreasonable. This reflects a pattern of deceptive practices and undermines consumer trust.

  I respectfully request that BBB continues to assist in seeking a fair resolution to this matter, ensuring that Prodege, LLC honors their commitments to their users.

  Thank you for your continued support.

  Sincerely,
  Huchong Jin
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During the first week of June 2024, my Swagbucks account was suspended/deactivated. They wanted me to verify my account with a government issued photo ID. However, I am not over 18 and so I don't have any government photo ID. When I joined Swagbucks a few years ago, they never asked for one. I still have earned and unredeemed Swagbucks points that are sitting in the account. I also redeemed a few Amazon giftcards that I couldn't use because the links expired and I couldn't get new links because I can't get into the account.

  

  Business response

  07/29/2024

  Hello,
  
  Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible. 
  
  To help us do so, please consider the following:
  
  1. Our standard response time is within 10 business days.
  
  2. We address all CS requests using the same process and in the order received, regardless of how they are submitted.  However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action.  Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
  
  3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.
  
  4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.
  
  If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.
  
  Prodege ****************

  Customer response

  07/30/2024

   
  Complaint: 22026782
  
  I am rejecting this response because I have requested the business to reactivate my account but they wanted to provide a government issued ID which I don't have.  I do not think their request for a photo ID is reasonable in order for them to reactivate my account.  When I created the Swagbucks account, I was never asked to provide one.  Otherwise I wouldn't have created one.  I have earned ********* points that I haven't had a chance to redeem.  Please reactive my account as it was wrongfully deactivated.
  
  Sincerely,
  
  *******************

  

  Business response

  08/08/2024

  Hello,
  
  Following a detailed review, we are pleased to inform you that your account has been reactivated. To ensure the integrity of our platform, our Compliance Team will continuously monitor measures to confirm that all accounts comply with our Terms of Service.
  
  Thank you for your understanding and cooperation.

  Customer response

  08/09/2024

   
  Complaint: 22026782
  
  I am rejecting this response because:  thank you for reactivating my account.  However, I don't understand why my reward points of 3736 SB were removed from the account.  I did not do anything wrong so please reinstate the reward points that I have already earned.
  
  Sincerely,
  
  *******************

  

  Business response

  08/14/2024

  Hello,
  
  Thank you for reaching out about your account. We appreciate your cooperation in resolving this issue.
  
  After carefully reviewing your account, we can confirm that the deducted points were reinstated on 08/14/24 with the following ledger note:
  
  Account ************** **************** 08/14/*********** PM **** Account Inactivity Reactivation
  
  If you need further assistance, please don't hesitate to contact us. We are more than happy to help.
  
  Thank you,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩