Business ProfileforRaley's Supermarkets

6/3/2024 I was very disappointed with the service and the outcome of my birthday cake. Initially, I asked for *********************, and I was told on the phone that they didnt have ********************* specifically but would get as close as possible to the color. When I picked up my cake, it was more of a lighter green, and I expressed my concern to the bakery manager, who advised me that they had a darker color but it wouldnt look right. I explained that my theme color was ********************* and the darker shade would have been closer, and someone should have called before proceeding with the bright color. Additionally, the roses were not on my cake as requested, but the manager did go back and put them on. The cake layout just looked thrown together and didn't look smooth at all; it appeared really bumpy. I have attached a photo. There was a misunderstanding about the fee for the filling, but in the end, she was able to remove the extra five dollars due to the misunderstanding. However, her attitude was very dry and nonchalant because I wasnt happy with my cake. I even proceeded to leave and said thank you, but there was no response. She didnt say anything at all, just very rude. On top of that, every time you call the bakery, you can never get anyone on the phone. It constantly pushes you back to customer service, which is a huge inconvenience for working customers. I hope we can get this rectified. Thank you for your time.