Customer ReviewsforMusician's Friend, Inc.

I got a MF platinum cc after receiving an offer that I liked. I bought $1300 in items with it including a schecter guitar. They messaged me saying they don't have them in mf warehouse, but they did have open box in guitar centers if I accept. I accepted under the condition that it was inspected and free of damage. They sent me a damaged guitar. The box was fine, so it was damaged at the store at some point. It's been 2 and a half weeks and I'm just getting it today. I sent in feedback, they gave me a $25 credit on my account... Great I guess? Then I bought a Scarlett bundle, they couldn't locate it, so they canceled it. It's been 10 days since then and my credit is still tied up in it. They also contacted by email today to tell me that the replacement I'm receiving today had a charge on my PayPal that wasn't processed, so they needed me to call in to correct it. I called mf and gc and they said the same thing, there's no issue with my order, it was payed for by my mf platinum card, and there's no PayPal used on my account at any point. So, complete hassle, tons of waiting, and endless bs on a relatively simple order. When this concludes in full and I pay for all of this I'm washing my hands of gc and mf, because they're completely awful. Music mill in manchester nh is a much better option, apparently I'm better off buying from locally owned businesses.

Hi J*****, Thank you for sharing your experience with us. We are very sorry for the inconvenience. Please feel free to reach out to us at [email protected] and we can assist you further. Thank you.

Musician's Friend did not honor the backorder price. I ordered an amplifier for $199. A few months later (1/9/24) , I received an email informing me that my order was canceled/"We're sorry, but the below gear is no longer available". They were willing to help me with alternatives. However, a couple of weeks later, the item appeared on their website at full price $399. When I called confronting the issue, I was told it was a mistake and that actually it pertained to a returned item that they were willing to sell me at a $60 discount for my trouble. However, the website continues to show the availability of this item at the original price of $399 as an item now in stock. I do not feel that Musician's Friend is a trustworthy business.

Hi J***, We are sorry to hear about your backorder being cancelled! Please let us make it right for you, reach out to us at [email protected] and we will assist you further. Hope to hear from you soon, Thank you.

I think this company should close for good. Since they don't care to even try to make their customers happy with their purchase. Even sweetwater will do an exchange for you but not this place. Looks like they just lost a customer for good but I doubt they even care..

Hi J*****, We are very sorry to hear about your recent experience with us. Let us make it right with you. Please email us at [email protected] and we will assist you further. Hope to hear from you soon! Thank you.

Ordered a Jetslide 8-9 months ago. Requested a refund after 2 months had gone by to no avail. Was told when back in stock I'd receive it. Dec. of '23 money was taken out of my account and to this day I never received product. Stay far far away from these people. Buy elsewhere!!

Hi R*****, We are very sorry to hear about your experience. We looked over your order and we do not see any charges on our end since the order has not shipped. Feel free to email us at [email protected] and we will investigate further for you. Thank you.

Hi R*****, We are very sorry to hear about your experience. We looked over your order and we do not see any charges on our end since the order has not shipped. Feel free to email us at [email protected] and we will investigate further for you. Thank you.

I ordered a hard case for my a-styie mandolin. I received it in less than a week and that was during the holidays! It was very well packaged, firm card board box, padded with packing paper, placed in a static free bag. The case was in excellent condition. New and damage free. Viticulture brass buckles, soft padding cover the inside of the case. It even had feet on the bottom to keep it off the ground. I am very pleased with my purchase. It was priced well below what I had been able to find on the market. I will definately be considering them again for future needs ?. For those who are having issues with receiving too many emails, learn how to manage your email. Mark it as spam if you really don't want to see them. Its not that hard.

Hi R*****, We are glad you choose us during the holidays and very glad you were satisfied with your product. If you need anything else, please feel free to reach out to us. And we will gladly assist you. Thank you.

I recently received my Meinl Tongue Drum sent to me from the Guitar Center in La Mesa, CA. Musician's Friend found this item as an open box offering to get to me faster. I agreed and it arrived fast and was in excellent condition. It's a beautiful instrument with a great sound. I checked the tuning and found it to be spot on ! Even the carrying case was impressive with a bit of a vintage look. The drum and the case are very nice quality. I am very pleased with this instrument and look forward to many happy hours with it. Maybe at some point I can get the rubber cover/plug for the bottom hole,,it was missing. So highly recommend Musician's Friend. Super source for instruments and great customer service. Thank you.

Hi G***, We are very happy to hear we were able to take care of you so well. Feel free to come back and let us know if we can assist with anything else! Thank you.

I am having the same problem as arr b. wrote on 10/10/2023 For months, I have been getting about ten spam emails from musiciansfriend.com per day, despite many efforts to unsubscribe. The unsubscribe function on their website doesn't work. I also wrote two paper letters, delivered to their address by USPS, asking them to remove me from their spam list, but they have been ignored. I want Musician's Friend to do what they said they would do for arr b: unsubscribe me from their spam lists. I wish I had never bought the clarinet ligature (which is warped and doesn't hold my reeds on) and I certainly would never buy anything from them again. It appears from my experience and other reviews that whoever is managing this company has low regard for customers, both by sending shoddy equipment and sending out floods of unwanted spam daily. When I goggled Musician's Friend, there were many hits all over the country, so it seems this may be a national franchise. I haven't done business with other MF companies, so don't know if this problem is coming from the franchise or the national company. Where ever the problem lies, it would be in MF's best interests to send only the best equipment and to refrain from hounding customers with incessant spam.

Hi K***, We are very sorry to hear you are still receiving unwanted emails. Email us at [email protected] and we can get you taken care of and unsubscribed. Thank you.