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Business ProfileforMusician's Friend, Inc.
At-a-glance
Customer Complaints
98 complaints closed in last 3 years
22 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
This is a multi-location business.
- Location of This Business
- P.O. Box 7479, Westlake Village, CA 91359
- BBB File Opened:
- 12/9/2011
- Years in Business:
- 41
- Business Started:
- 1/1/1983
- Business Started Locally:
- 1/1/1983
- Accredited Since:
- 10/26/2013
- Type of Entity:
- Corporation
- Business Management
- Mr. Brant Miller, Customer Service Manager
- Mr. Kyle Trittipo, Customer Service Representative
- Mr. Durran Mix, Operations Supervisor, Contact Centers
- Contact Information
Customer Contact
- Mr. Durran Mix, Operations Supervisor, Contact Centers
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
98 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I’m an inmate at the D.O.C. in Pennsylvania. I recently ordered an outside purchase from Musician Friend’s in May of 2024.
I ordered an Aux cord and Yamaha electronic drum set from. So, I waited a couple of weeks and put in a grievance in May of 2024. So, I was informed by the facility that the order had the wrong address on it so they sent the drum set back and not the aux cord. Which makes no since, because I ordered both at the same time, and why would you let one in and not the other? So, they said that my issue is with Musician Friend. I had a family member call them and let them know the correct address to send it. Musician Friend never contacted my family to let them know they were sending or acknowledge that they even have it. I don’t know what else I’m supposed to do, I wrote them myself and let them know what was going on and where to send it. They never wrote back. Now, I have $311.00 that’s not accounted for no response to where or when I will received either the product or my money back. So, I ‘m asking you all for some help in finding out what’s going on with this issue. Because I don’t know if the facility is lying about or Musician Friend’s, but I need some answers because I can only do so much.
Customer Reviews
63 Customer Reviews
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Most Recent Customer Review
Michael H
05/22/2024
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