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Find a Location

Paysafe:Group has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPaysafe:Group

    Payment Processing Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 32 Customer Reviews

    Customer Complaints

    147 complaints closed in last 3 years

    56 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/30/2011

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Paysafe is a leading global provider of specialized payment solutions. The Company services over 200,000 small to medium-sized businesses in the U.S. and offers a variety of products and solutions ranging from point-of-sale to eCommerce to mobile payment acceptance.

    Business Details

    This is a multi-location business.

    Find a Location

    Paysafe:Group has 21 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      30721 Russell Ranch Rd Ste 200, Westlake Village, CA 91362-7383
      BBB File Opened:
      8/28/1998
      Years in Business:
      14
      Business Started:
      11/13/2009
      Business Started Locally:
      11/13/2009
      Business Incorporated:
      11/13/2009
      Accredited Since:
      12/30/2011
      Type of Entity:
      Corporation
      Number of Employees:
      330
      Alternate Business Name
      • Paysafecard.com USA
      Business Management
      • BBB Response, Manager
      • Ms. Janet Guicho, Complaint Specialist
      • Ms. Jessica Lee, Complaint Specialst
      • Ms. Amber Dillard, Customer Care Research Supervisor
      • Janina Pichler, Lead
      Contact Information

      Customer Contact

      • Ms. Janet Guicho, Complaint Specialist
      Additional Contact Information

      Fax Numbers

      • (818) 540-6716
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      147 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/03/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I am a victim of identity theft. An account in my name was fraudently opened in my name. I contacted Paysafe May 31st to notify them and requested this account to be closed. I submitted an Identity Theft report to them. I have also filed a police report. As of June 3, 2024 there has been no follow up and no closure of my account of which I am aware.
      Read More

      Customer Reviews

      32 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Carolyn M

      1 star

      06/25/2024

      If I could give zero stars, I would. In 2018 I engaged an entirely different company for payment processing. Unbeknownst to me, somehow Paysafe got my account. When I cancelled with my original contractor in 2022, Paysafe continued to take fees from my account. Shame on my for not paying attention. However, they raise my fees from $69 to 79, to 89, to $210 without ever once notifying me. I had to contact Chase to help me block them, but then even Chase didn't know who it was. It took me days to figure out who this was, including a call to Canada, who got me to the right location, in Woodlands, TX. At this point I was finally able to cancel this. Four months later I'm told I'm going to collections--never once did I get a notice. When they turned me over to collections, that group had an entirely different zip code for me (more evidence that they never engaged with me personally). No wonder I was never notified of anything. THIS IS VERY DECEPTIVE BUSINESS PRACTICES. My next stop is the FTC, Senator, Elizabeth Warren, and the Consumer Protection Bureau.

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