Business ProfileforSouth Coast Tax Resolution

I signed up with this company right before Covid to help with my tax issue of owing the IRS. The bottom line is that for the money I paid which was around $4k was for this tax issue to be resolved. The issue was no resolved. As, the years when on with Covid and I completed my monthly payments things were decent for a while and communication was good. This past year we were okay earlier in the year and then communication slowed with responses. I did make one final contact in July, but by then it may have been too late, I started getting advertisements for tax attorneys and realized I had a lien of over $50k placed on my home. I did find a new attorney but it cost me once again an additional $4k. They informed me that the old company had removed themselves as power of attorney, basically dropping me as a client. I don’t want to debate with them because that is what they did when I posted a review on Google. Instead of admitting the ball was dropped or that my issue wasn’t resolved it was basically a breakdown of what they say happened and then just mentioning that I had last contact in July and had informed them of a medical issue. That is irrelevant to what was promised, I paid for a service I did not receive and it’s unacceptable and on the review i mentioned I wanted my full refund back and no one mentioned it or contacted me on sending it. Fortunately, being a member of USAA bank they refunded a partial amount through a dispute because they tend to go above and beyond for service members and families and although it was two years they gave me back almost $1k. Now I need South Coast to do the right thing, refund money regardless of how it happened or why, at the end of the day I still owe the money and had to retain new services. I don’t want anything further except my refund and if this doesn’t help I will escalate with the BBB assistance to resolve.

Ms. T*******,

You retained our services in 2020 at the same time the IRS shutdown from COVID, during this time we have protected you from collection action and when the time permitted, we submitted the offer in compromise. Per the IRS' offer examiner, she stated "I apologize for taking a long time on my end" and finally came back with a minimal increased offer, which was still an amazing offer of $6K+/- on her $50K+ in taxes owed!! The offer examiner then responded again stating that you were not current with your estimated tax payments and this needed to be current or the offer would be closed for non-compliance WITHOUT appeal rights. This information was conveyed to you back in April 2023. The last communication we have from you is a response dated 7/7/2023, where you stated that your health issues and I responded extremely sympathetic to your situation, letting you know that I would try to reach out to the offer examiner to re-open the the offer after it was closed on your end for non-compliance. Once again, we achieved a GREAT offer with the IRS on your total liabilities owed and even after the offer was closed out for reasons outside of South Coast Tax, we were still willing to continue the process until a new offer was accepted.

Unfortunately, the new company you are working with is not experienced enough to know that anytime a "new" power of attorney form 2848 is submitted, it will supersede the previous power of attorney, thus removing us from the CAF unit, WE NEVER REVOKED OUR POWER OF ATTORNEY FORM WITH THE IRS, it was removed by YOU. As previously stated, we are more than happy to continue with the process to get the offer accepted for a 2nd time as long as you are able to remain compliant with your estimated tax payments, although this seems to be a moot point right now. South Coast Tax achieved an amazing accepted offer on your behalf, but your non-compliance and lack of communication with us prevented the offer from being completed.

I am a bit disheartened in that it is becoming normal for individuals to point blame without accepting any accountability on their end for their actions. Not only was the work completed by us, but is was completed with amazing results! Unfortunately, it was not followed through on Ms. Thompson's end. We are a strong Faith based company with strong ethical and moral beliefs, but also believe that it is not right for an individual to demand a refund while not holding up their side of the contract.