Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 25th I placed an order for one bottle of Nucific Bio X4. At checkout, I entered my credit card info and pressed next, the next screen prompted with an offer for more, I pressed No, and I got another screen but a different offer … No, and all I wanted to do was keep my original order, and it seemed like a a never ending upsale cycle and shady practice. So I wanted to escape out of this, and could not. I ended up having 4 orders instead of the original one. I sent an email right after this happened notiffying them of the issue and that I wanted cancellation, Live chat wasn’t available or phone support due to the time of day this was. The next morning I received four order confirmations that they have been prepped for shipment. I sent another email to [email protected] and never got response to first, with order numbers requesting cancellation of 3 of them, but keeping the original. Still no response. I went onto their site once again, and LIVE chatted with support. They said the orders were already processed and that cancellation was not available, and that they could offer me 30% refund. I said no, I wanted full refund. This is shady business practice. So now I have to return these products at my expense. Let the buyer beware … now I don’t care if this stuff works or not, I will not be buying again. I think Nucific needs to change their checkout practices, stop the forced upselling as it’s extremely confusing and uses dark UX patterns to harm the customer and put them at financial risk. Should be against the law to steal innocent people’s money and force these sites to use consumer protected checkout practices.

  

  Business Response

  Date: 01/28/2025

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard so we have refunded you for the additional orders in full as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!

  Customer Answer

  Date: 01/28/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22859538, and find that this resolution is satisfactory to me.
  
  Regards,
  
  D** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a monthly subscription to Nucifuc. I have since requested a cancellation four times, with automatic payments still being drafted from my bank account. I have emailed and called their customer service several times. They have confirmed that my subscription has been cancelled each time. However, automatic payments have been made and no product has been delivered. I have no product to return and am requesting a full refund for the overpayment of $150.52.

  

  Business Response

  Date: 01/28/2025

  I sincerely apologize for any frustration. I have checked your account and do see that you have only 2 orders placed on 09/09/2024 and was issued a Return Authorizations on 09/13/2024 . I do also show that the membership itself was previously canceled on 9/9/2024. Thank you for reaching out, have a great rest of your day

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product not doing what advertised would like a refund of my money have sent back an unopened bottle to empty bottles as requested and everything is done within the 90-day refund policy

  

  Business Response

  Date: 09/25/2024

  I am so sorry to hear you did not see the results you had hoped for. You will see those refunds back in your account in 3-5 business days once the product is received by the returns dept. Thank you for reaching out.
  
  

  Customer Answer

  Date: 09/25/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22340072, and find that this resolution is satisfactory to me.
  
  Regards, USPS tracking number  9534****************** says item recevied 09-24 2024 at 11:11`am
  
  G****** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was triple charged for the product never received product they said an refund was issued and never did THANK YOU

  

  Business Response

  Date: 07/10/2024

  I sincerely apologize for any frustration with the ordering process. I have checked your account and do see that you have been successfully refunded for all your orders. Refunds are issued back to the original form of payment. You will see the refund back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your day

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not sure what is going on with the company but recently they have been failing to deliver their product the “Bio x4” as advertised. They were on back order for months even though the website has ALWAYS states the Bio x4 is “In stock and ready to ship” when I contacted chat support regarding my last two orders they kept changing the story saying it was just pending delivery and when I called them out on how long it was taking and they hadn’t even filled the ordered they created a shipping label to mark it as fulfillment pending to “satisfy” my inquiry at the time and told me to wait the 7-10 business days before asking on the status of the order. After the allotted 7-10 business day wait period….I called and spoke to a representative over the phone who told me the “Bio x4” has been on back order for a while. They claimed they’d report the inaccuracy of their website which states it’s in stock and ready to ship yet when I called in to check on my recent order I was told it was still on back order. They are advertising on the website it’s in stock as well as showing names of people and their home state and how many bottles they ordered. I’m 100% confident this company is vomiting false advertisement and stealing and tricking consumers. Which is sad because the Bio x4 actually works and both me and my terminally mom take the bio x4 for our digestive health issues. I just want them to start honoring their orders and delivering them again. I’m filing this complaint because my mom is actually suffering without this product. Please contact the company and find out what is going on. I’m not looking for like a lawsuit or payout I’m just trying to help ease my mother’s pain. She suffers from Muscular Dystrophy I have like 50 MB of screenshots proving everything I’m saying. The max upload amount is 5MB I couldn’t upload all of the evidence I collected. Additional proof can be sent upon request.

  

  Business Response

  Date: 01/04/2024

  I am writing to offer my sincerest apologies for the significant delay you've experienced with your recent orders of BioX4. Your trust in us means a great deal, and the inconvenience caused by this delay is genuinely regrettable.
  I want to update you on the steps we've taken to resolve this matter. Your last order from 12/31/2023, which faced shipping issues, was finally dispatched on 1/3/2024. Furthermore, I'm pleased to inform you that the two previous orders that encountered delays will be reshipped to you without any additional charges as well as being refunded in full already on 12/22/2023.
  Understanding the frustration caused by these delays, we're taking proactive measures. To alleviate the inconvenience you've faced, the last order will be refunded in full. Rest assured, our warehouse team has been tirelessly working to ensure prompt deliveries of BioX4 to you.
  Your satisfaction is of utmost importance to us, and we're committed to making things right. We deeply appreciate your patience and understanding throughout this unexpected delay. Your support means everything to us, and we're dedicated to improving our processes to prevent such issues in the future.
  If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. Your feedback is invaluable in helping us serve you better.

  Customer Answer

  Date: 01/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21095825, and find that this resolution is satisfactory to me.
  
  Regards,
  
  H***** ********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:12/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear bbb I am a blind man here in Las Vegas i heard a presentation of what sounded great for my gut I some how started to place an order on a non ADA complaint website I started getting bombarded by additional offers so i asked a family member to help me and they said boy they don't stop with additional offers even me as a sighted person if i don't pay attention i can be tricked into buying stuff I do not want I was told you'll get an email right away make sure you respond and let them know you only want one bottle to try it and I did now I keep getting email after email to try this and get VIP Now they have ignored all my emails a total of four requesting to cancel and refund the total of $150 I no longer want anything to do with them I do not trust them and I need your help to get me a refund I will be in touch with my bank also the selling practice is very unethical and I strongly suggest you terminate your membership my complaint will also be going to Washington for violations which our representatives take action on

  

  Business Response

  Date: 01/04/2024

  I wanted to extend my sincerest apologies for any inconvenience you may have experienced regarding your recent orders and membership. I understand the importance of a swift resolution in such matters, and I regret any delay or frustration this might have caused.
  Rest assured, upon your request, the refunds for both orders, totaling $102.42 and $47.68, were promptly processed back to the original form of payment on December 28, 2023. Additionally, your membership was successfully canceled on the same day.
  Your satisfaction is paramount to us, and I appreciate your patience and understanding throughout this process. If there are any further concerns or if you require assistance with anything else, please don't hesitate to reach out to our customer support team. We're here to help and ensure your experience is as smooth as possible.
  Thank you for your understanding and continued support. We value your patronage and hope to serve you better in the future.

  Customer Answer

  Date: 01/04/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21068345, and find that this resolution is satisfactory to me.
  
  Regards,
  
  R*** *********
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On october 28 2023 I placed an order from Nucific after watching a video. I began to order what I thought was 3 bottles of the BIO-X4 for $123.00. It flashed promotions and deals on the screen and after I went to check out with my 3 bottles - and not a few but a bizarrely excessive amount. I grew uncomfortable with the unprofessionalism of all the dozen or so upsell attempts so I planned on reviewing my order when I got to the final cart. To my shock there was no final cart just a thank you for my order. I had confirmation emails saying that I paid $247.11 for 6 bottles - #ORD-08*****30 . I did not see these additional items in my cart when I was checking out with my 3 bottles. My order arrived and sure as heck there were 6 bottles. I called multiple times and never got a person to work out a return. I have been patient trying to get through, but it has been ridiculously hard to get anyone to answer the call. Add to that when I opened one bottle and tried the supplement I immediately threw up. I tried it several more times over several days - with food, without food, at different times - and every time I threw up. I have spent so much time trying to get a human on the phone to address this to no avail that I just don’t want anything to do with these. I want to return everything, or trash it whatever’s easier at this point and be refunded. Please help for a resolution.

  

  Business Response

  Date: 11/07/2023

  We deeply apologize for any frustration you've experienced during the ordering process and while attempting to interact with our customer service teams. Your satisfaction is our utmost priority, and we are committed to resolving this for you.
  
  I'm pleased to inform you that we've taken action to address your concerns. A refund for your last order has been processed, for the unwanted additional 3 bottles, and you can expect the funds to appear in your account within 3-5 business days. Additionally, your unwanted membership has been promptly canceled, and there is no need to return anything.
  
  Thank you for reaching out to us, and please know that we're here to assist you further if you have any more questions or requests. Your feedback is invaluable to us, and we genuinely appreciate your understanding.

  Customer Answer

  Date: 11/07/2023

  
  Complaint: 20835119
  
  I am rejecting this response because: I was seeking a refund of the full order because they made me sick. I tried and tried to get a hold of someone on the phone to do a full return and couldn’t get anyone. Refunding half when there is a money back guaranty leads me to feel scammed. 
  
  Regards,
  
  J***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 11/08/2023

  We are sorry to hear that this did not make for a good fit and for any frustration it may have caused. A refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. We appreciate you reaching out and providing your personal experience and feedback with us.

  Customer Answer

  Date: 11/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20835119, and find that this resolution is satisfactory to me.
  
  Regards,
  
  J***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I was purchasing 1 bottle of biox4 an pushed continue to next page a different product would show up saying buy this for this price it's only a one time deal bulk discount you'll never get this pricing again. I would say no then continue and again a new product I also said no then on one which was the prebiotic it said buy 3 I said no an then next page said wait just buy one at this price and I agreed. When I went to to my payment page it charged me for 3 anyway even tho I declined . So I'd please like to have my money back thank you

  

  Business Response

  Date: 10/23/2023

  I would like to extend my heartfelt apologies for any inconvenience and frustration you may have experienced during the ordering process.

  Our discounted offers are intended to enhance your original purchase experience, and it appears there was some confusion in this instance.

  I want to assure you that we take our customers' concerns seriously, and we have taken immediate action to address the issue.

  As of today, we have initiated a full refund for the additional order that was not your intention. Please allow a period of 3-5 Business Days for the refunded amount to reflect in your account.
  

  Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.

  Should you have any further questions or require assistance, please do not hesitate to contact us. We are here to assist you.
  

  Once again, I apologize for any inconvenience this may have caused. Thank you for your understanding and patience. We hope you have a wonderful day, and we look forward to serving you better in the future.

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 23rd September 2023 - I had opted to purchase three bottles of bio-4x. I added all my credit card details etc. but as I went to the next screen while purchasing there was a push to buy more. I said no. The next screen popped up, I said no again and closed the screen opting to not purchase anything. I never finalised payment. Imagine my surprise when viewing my banking phone app later that day to see that you plan to debit my card and you have also sent me a confirmation of purchase email!! This is false! Do not process that payment and please do not send me the goods! In Australian dollars this equates to $228.48

  

  Business Response

  Date: 09/25/2023

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. At this time we only show one order in your account, and also show you accepted a 30% refund of the order. We want to be sure our customer concerns are being heard so we have refunded you for the order in full as of today. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!

  Customer Answer

  Date: 09/26/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20646162, and find that this resolution is satisfactory to me.
  

  I spoke to a lady after submitting my complaint. Apparently it was too late to cancel the order as it had already gone to the warehouse. Which I felt was actually rubbish!   In order to get a full refund I had to receive the goods then return them. In fear that this would mean I would be out of pocket for postage and the refund would be a nightmare to receive I opted the agree to an offer of a 30% refund as I accepted this was better than nothing. The refund has now been received. I do feel however that the full refund was achievable seeing as the goods hadn’t yet been posted or left their warehouse ! 
  
  Regards,
  
  P******** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed upon reading all the complaints, every one of them sited no response from customer service team on ringing them, no response from many emails sent and generally no response of any kind from Nucific. Please know that if I don’t hear back from you in 24-48 hours, I will lodge a complaint with the Consumer Regulatory Body in the U.S.A. I expect an answer to my email.

  

  Business Response

  Date: 08/28/2023

  I am sorry for any frustration this may have caused. We show you sent us an email requesting initiating a return process for the product on 8/26. our response time for emails tends to be around 48 to 72 hours. Nonetheless, a refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it!