Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been taking Bio x4 for the past 60 days and have seen no difference in my weight. I had ordered 6 bottles, but this is not working for me. I recently ordered the Nighttime weight loss to see if that may work.

  

  Business Response

  Date: 08/08/2023

  I am sorry for any frustration this may have caused; results vary from person to person and may take up to 60-90 days to show. Keep in mind that you are covered under the 90 day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team and a representative would be happy to further assist you with your order. Nonetheless, a refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. Thank you for reaching out with your feedback, we appreciate it! 

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2023 I received my bottle of Nucific Bio-X4. I ordered the bottle from Amazon. It was sold by Nucific and shipped from Amazon. I opened the box to find the the bottom of the glass bottle was shattered and that the pills were mixed with glass shards. I tried to go on Amazon for a replacement, but the Nucific return policy on Amazon doesn’t allow returns for any reason. And when I submitted a negative review for the product, Nucific replied and told me to contact Amazon customer service, which I already did and got nowhere.

  

  Business Response

  Date: 07/26/2023

  I'm very sorry for any confusion with our products but I'd be happy to clarify.
  
  While we do offer a small selection of our products through Amazon, please keep in mind that the full range of our products can be purchased directly through our website so you can enjoy more benefits, like Nucific text club discounts, free content, email only sales, and new products.
  It is also important to avoid potential resellers on Amazon who may be offering our products without permission. Please make sure to purchase through our website at www.nucific.com otherwise we are unable to guarantee the quality or integrity of those products.
  Any replacements for products purchased through Amazon should be directed to Amazon's Customer Service department.
  I apologize again for any inconvenience and I hope this helps!
  If you have any additional questions, please reply to this email, chat with us at the website below, or feel free to give us a call. We will be happy to assist you!
  Have a wonderful day!
  

  Customer Answer

  Date: 07/27/2023

  
  
  I am rejecting this response because: I didn’t need clarification. I didn’t order from 3rd party sellers. Businesses (Nucific) provide their own return policies for their products on Amazon, and according to Nucific’s return policy on Amazon, there are no returns. I can understand this if I opened the bottle or broke it myself, but that’s not what happened. The product arrived broken with glass on the capsules, and Nucific’s return policy is no returns, not even if the customer receives a damaged product. Amazon customer service was unable to help because of the seller’s (Nucific) return policy. I’m not asking for a refund. I want a replacement. Playing the blame game is not resolving the problem. 
  
  Regards,
  
  C***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 07/28/2023

  We understand you are not satisfied with the responses we have previously provided. This is, however, the only remedy we can provide for your complaint since your purchase was not made through our website. We would be more than happy to replace this product for you, however we have no record in our system of your transaction due to being placed through another website I.e. Amazon. Please refer to our Amazon's terms and conditions section ( ****************) for more information. 
  Additionally the following is taken directly from their website verbatim:
  
  "Damaged Items
  Nonreturnable items that arrived damaged or defective are eligible for a refund or replacement. If the refund or replacement option isn’t available in Your Orders, contact us."
  
  Thank you.

  Customer Answer

  Date: 08/01/2023

  
  
  I have reviewed the response made by the business in reference to complaint ID 20378601, and find that this “resolution” is the best I’m going to get. 
  
  Regards,
  
  C***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/2/23 I saw the add and ordered but then I realized that being a Senior and taking to many meds, I should not take anything else within minutes I call to cancel and sent an email to there web. I was told it was to late to cancel and my credit card had been charged already. I got there pills yesterday and have not open since I want to send it back probably will have to pay for shipping back. I sent them an email to get the address to ship it back they have not reply. In my opinion a Scam?

  

  Business Response

  Date: 07/12/2023

  I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out! 

  Customer Answer

  Date: 07/12/2023

  
  
  I have reviewed the response made by the business in reference to complaint ID 20284062, and find that this resolution is satisfactory to me.
  
  Regards,
  
  A**** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ENJOYED the informational video on Facebook and decided to place my order a few minutes ago. After being bombarded with multiple pop-ups to order additional bottles, I got nervous/suspicious [just like other reviewers here] and decided not to checkout. Well, I was sent an invoice and WITHOUT hitting a “submit” button or the like. I don’t like this way of conducting business and simply want a full refund. Thank you.

  

  Business Response

  Date: 06/21/2023

  A refund has been processed for Order NU4491422 in the amount of $129.00 on 6/18/2023. You will receive a separate email confirming the refund. Please allow 3-5 business days for the refund to reflect on your account. Thank you for reaching out!

• Initial Complaint

  Date:04/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27, 2023 I placed an order from Nucific after watching a video. I ordered (ORD-08******0) 3 bottles of the BIO-X4 for $123.00. It flashed promotions and deals on the screen and after I went to check out with my 3 bottles, I had confirmation emails saying that I paid $199.92 for 6 additional bottles of BIO-X4 (ORD-08*****28) and $205.80 for 6 bottles (ORD-0*****601) of the Digestive Enzymes. I did not see these additional items in my cart when I was checking out with my 3 bottles. My order arrived and to add injury to insult, I only received 3 bottles of the Digestive Enzyme though charged for 6. I called multiple times and never got a person. I sent an email. I have been patient trying to get through, but it has been ridiculously hard to get anyone to answer the call. I want to return everything and be refunded. Please help for a resolution.

  

  Business Response

  Date: 05/02/2023

  I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your orders in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out! 

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I’ve been trying nucific bio x4 for a little over a month. I’ve had 0 progress or seen anything change with my weight. I know the website said that it’s risk free because of the 90 day money back guarantee. But you have to call. Which I have and I’ve gotten nowhere with the representatives on the phone. I just want my money back, it didn’t work for me.

  

  Business Response

  Date: 04/18/2023

  We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our Customer Service teams. We want to ensure our customer concerns are being heard so we have refunded you in full as of today. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

• Initial Complaint

  Date:04/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for monthly subscription for a product. Took it for the first month and it did not work. Have been trying to cancel for weeks. Still trying to cancel. Website says my email is not recognized as a customer despite receiving email blasts nearly daily. No one on the phone. In the meantime I received ANOTHER bottle. Charged AGAIN because I can't get ahold of anyone despite calling, email & messages to the website. Please cancel & refund my last bottle PLEASE! I can't afford to pay this much on something that doesn't work!!!!!!!!! Debra Carter

  

  Business Response

  Date: 04/18/2023

  We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our Customer Service teams. We want to ensure our customer concerns are being heard so we have refunded you for the order in full as of today and the membership has been canceled. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like the product but their website will not just let you purchase and checkout. You have to decline multiple offers and I mean multiple offers. The checkout is a möbius strip of offers, often repeating the same offer over and over. Can't login or open account, just get an error message. Calling customer service is a nightmare, multiple ads and no response. I got one confirmation for three bottles NU4****43 but two other Amex Charges: $207.67, Will appear on your Apr 21 statement as Nucific Los Angeles CA, March 29th: $281.61, Will appear on your Apr 21 statement as Nucific Los Angeles CA, March 29th. No confirmation for these orders. I only wanted six bottles, not 9. 

  

  Business Response

  Date: 04/05/2023

  I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. The discounted offers are meant as an addition to your original purchase. We want to be sure our customer concerns are being heard so we have refunded you for the extra order in full as of 4/4/2023. Please allow 3-5 Business Days for those to reflect back to your account. Thank you for reaching out, have a wonderful day!

  Customer Answer

  Date: 04/05/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19884932, and find that this resolution is satisfactory to me. No refund is needed as I received the product and  don't want to take advantage the the company's kindness.
  
  Regards,
  
  K**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When placing an order on line, I selected to buy one bottle, put in my information, and then was given a series of other options to buy, all of which I declined. After each time that you decline, they double check that you wish to decline. I declined all of those too. At this point, I am feeling uncomfortable with the company and do not want to continue with my order. I planned on not confirming my order, however they by-passed order confirmation entirely. Then a note pops up thanking me for 2 orders, both of which I did not confirm. I have called customer service several times, I am placed into an add loop and nobody ever answers. I am simply seeking to get my money refunded, which I feel they have purposely made impossible to do. This seems like flat out fraud to me.

  

  Business Response

  Date: 03/29/2023

  I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. I have gone ahead and refunded your two orders. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out!

• Initial Complaint

  Date:03/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to access anyone to process a return. Today I called again and was sent into a prize center? Where I was asked to provide my card number for processing fees. When I declined to provide it I was left on hold again This is four days of not getting to speak to anyone. Aside from the prize center person. I believe that this company is making it impossible to return the product within their time constraints.

  

  Business Response

  Date: 03/23/2023

  I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!