Auto Repairs
Center Cities AutomotiveThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
03/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bate and switch by this auto repair shop, I had my car towed there for a new ignition cylinder. Was told by **** that he would keep the price as economical as possible, about $500 for ignition switch. Instead he ordered the whole ignition switch assembly, double the price. Estimates went from verbal $500, to written $**** and then $****. I never signed either of the estimates as I did not agree to them. **** said I approved $**** over the phone and he records all phone conversations so he could prove I approved the $****. I asked him to let me hear the recording but of course he never played it because recording phone calls without the parties approval is illegal. I told him just to send the parts back, that were still new in the box so he could get his money refunded but he said he couldn't do that. After days of discussing and trying to get my car back, I was forced to pay $**** for the parts just to get my car back that he was holding hostage. I relied on the initial price he quoted of about $500 and didn't agree to the bate and switch prices of $**** and then $****. **** was arrogant, knows that consumers barely have any rights when it comes to the auto repair industry. I'll give him the parts back that he forced me to purchase and he should give me my $**** back. Very disturbing experience.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.