ComplaintsforMandarich Law Group, LLP

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Mandarich Law Group started garnishing my wife's wages over an old debt. I contacted them and they said if I paid half of the balance, they'd STOP it. I did so and according to them, they'd send a letter to her employer after 10 business days. It's been over 3 weeks and her wages are still getting garnished and they keep giving me the run around. We gave them her employer's fax number to fax over the termination letter and every day when I call, I get an excuse on why it wasn't sent out. Took over 10 calls to finally be able to talk to a Supervisor and she wasn't much helped AT ALL.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/06/02) */ The dismissal of garnishment was executed and electronically filed with the Court on May 18, 2022. On May 19, 2022, a copy was mailed to the consumer, as well as mailed and emailed to the consumer's employer.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello,Mandarich Law Group has claimed they own my debt, Midland Funding LLC/ Synchrony bank Acct # ****** and was paid on 7/21/2021 in the amount of $2136.22. Received letter stating account has been paid and closed on 7/29/21 and received satisfaction of judgement letter on 8/30/21. What they have failed to send me and have been asked for the past 1-2 months is to provide the actual receipt of payment. On 8/25/21, I spoke to******** and asked him for a letter stating that debt has been paid with an actual dollar amount and he stated that these letters are pre-generated and they do not provide a letter stating what was actually paid towards my debt. I asked him to please transfer me to a manager and stated he would put a request for a manage to call and no call was received. I was finally able to speak to a manager on 8/31/21 regarding this but stated that they do not provide letters stating what was paid towards my debt. Now, this is very concerning. Please advise.

  Business response

  09/13/2022

  Business Response /* (1000, 4, 2022/09/01) */ ***Document Attached*** VIA ELECTRONIC PORTAL Re: MIDLAND FUNDING LLC V. MONALYN VELASCO Case No.********** Complaint Case No.:******** Dear Sir or Madam: Thank you for giving Mandarich Law Group, LLP ("MLG") the opportunity to respond to this complaint. In the complaint,************* alleges that MLG has not provided any proof of payment and she is concerned that we are not giving her an actual amount of the payments she has made towards the balance of her account and that we should provide a receipt of her payments. MLG investigated the allegations and responds as follows: MLG's rules and procedures cannot outsource any payment information to the judgment debtor due to privacy and security concerns. MLG explained this to************* when she called us numerous times on August 25, 2021. Our representatives explained that our Zero-Balance letters are the only form of receipt we provide due to MLG's security policy. We also explained that MLG has sent the Satisfaction of Judgment to the Johnson County Kansas District Court and that it was filed on or about August 4, 2021. Attached is a copy of the court docket demonstrating the Satisfaction of Judgment was filed. We hope this solves any concerns************* has. Thank you.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted Mandarich Law Group, LLP in an attempt to settle a debt. They had offered me a settlement dated January 15, 2021. The letter stated I had 30 days from the date of the letter to take advantage of their offer. When I contacted them On January 20, 2021, they did not honor the amount specified in the letter that they sent me. They charged my checking account 802.00 rather than the 578.88 they offered in writing. I have called them numerous times, left them voicemails and I am not getting a response. The original debt was $300.00. I feel as if they are price gouging in the middle of a pandemic. I have no problem paying my debt, but their failure to honor their own offer as well as not being honest over the phone about the amount is very bad business. Account_Number:********

  Business response

  09/19/2022

  Business Response /* (1000, 4, 2022/09/02) */ ***Document Attached*** VIA ELECTRONIC PORTAL Re: LVNV FUNDING, LLC V. ********************************* Case No. ************** Complaint Case No.: ******** Dear Sir or Madam: Thank you for giving Mandarich Law Group, LLP ("MLG") the opportunity to respond to this complaint. In the complaint, ********** alleged that MLG did not honor our settlement offer. That ********** paid an amount that she never agreed upon and that she feels like MLG has been unreasonable and unfair towards her. MLG investigated the allegations and responds as follows: On or about January 21, 2021, MLG contacted ********** about her debt. Our representative explained to ********** that in order to satisfy the judgment against her, she would have to pay at least 80 percent of the balance which at the time was $802.70. ********** offered a counteroffer of $600. Our representative explained that $802.70 would be the best we can do since it was already 80 percent of the total balance. Our representative explained to ********** that she could split up that balance into two payments if she liked. ********** said she would call back. On the same day, ********** called MLG back and stated she would do a one time payment of $802.70. ********** then proceeded to provide our representative with her bank information. Before terminating the call, our representative asked ********** for a final authorization of payment in the amount of $802.77 set for the date of January 21, 2021. ********** agreed and the call was terminated. The letter ********** received was a part of a settlement campaign that our client LVNV FUNDING, LLC asked us to send out for all their accounts. A copy of the letter is attached. This letter requires the judgment debtor to choose a payment option and for them to send a signed stipulation with their payment information to MLG. ********** never attempted to use this letter as a means of settlement. According to our records, in all the phone calls ********** made to MLG she never mentioned the amount stated in the letter and failed to mention the letter at all. In her complaint, ********** also fails to mention the numerous calls she had with MLG and the fact that she had agreed to pay the amount of $802.70. Thank you.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On February 4, 2021 I received notice from Mandarich Law Group informing me that Comenity Bank sold my account to LVNV Funding LLC and they are attempting to collect a debt of $1545.28 consisting of $1355.32 to the creditor and $190 cost (Ref #*******). I received court documents of a law suit as well. On April 1, 2021 I ************** of Mandarich Law Group and set up payment arrangement of $65 monthly for 24 months. On August 3, 2021 I paid off the entire balance of $1545.28.***** confirmed account paid in full and advised me that I should receive notice showing account has been paid in full. To date, I have not received any documentation from this company showing the case closed and confirming the debt has been paid. I have made numerous calls inquiring why have I not received this documentation. On 10/01/21, I spoke with ***** and he submitted request showing case closed. On 10/19/21, I spoke with *************, she stated she would resubmit request and to allow 7 business days. On 11/16/21, I spoke with **** ******* stating she will send email to manager and I should receive a letter via postal mail. On 12/01/21, I spoke with **************, I inquired if I have been scammed, she assured me this is not a scam and that she will file complaint that imaging is not printing. I am tired of the lies and excuses from this company, all I want is documentation confirming this debt has been paid in full and this case is closed.

  Business response

  09/13/2022

  Business Response /* (1000, 4, 2022/09/01) */ ***Document Attached*** VIA ELECTRONIC PORTAL Re: LVNV FUNDING, LLC V.************** Case No. ************ Complaint Case No.:******** Dear Sir or Madam: Thank you for giving Mandarich Law Group, LLP ("MLG") the opportunity to respond to this complaint. In the complaint,************ claims MLG has not sent her notification on satisfaction of her account.************ claims she has also been in contact with several MLG representatives, and they have not been able to help her. She wants for the documentation to be sent to her and resolve this matter. MLG investigated the allegations and responds as follows: On or about February 4, 2021, MLG sent************ an initial demand letter advising her of upcoming legal action if she did not respond within 30 days. After 30 days, MLG continued the legal process and filed a summons and complaint against************. According to our records,************ and MLG entered into a stipulated agreement of payment on or about April 1, 2021. MLG filed this stipulated agreement with the court on or about April 22, 2021. Attached is the copy of the order filed with the court.************ made her payments and completed the stipulated agreement. MLG generated a zero balance letter on or about August 3, 2021, after Mrs. brooks last payment was received and processed. This letter was sent out to************ on that same day. On December 1, 2021,************ called MLG stating she had never received the promised paper work and that she fears she may have been scammed. Our representatives apologized and put in a request for a zero-balance letter to be sent out again. A new letter was printed out and sent to************ to her current mailing address.************ called MLG again on March 18, 2022, requesting a third Zero-Balance letter to be sent to her current mailing address. Our representatives printed out a new zero-balance letter and mailed it to her that same day. Attached is a copy of the last Zero-Balance letter that was sent to************. We hope this resolution addresses all of************ concerns. Thank you.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have an account for years with Mandarich that was a State Farm acct. I have been paying it faithfully $100 each month. And for no reason or explanation I have received two judgements the last one in Feb 2021. I was never contacted by them I called twice in February 2021 and was told nothing was in my file and my account sows I have been making payments Judgment sent by******************* Chicago office I received an acceptance of judgement that I never agreed to Product_Or_Service: Collectios

  Business response

  09/19/2022

  Business Response /* (1000, 4, 2022/09/02) */ VIA ELECTRONIC PORTAL Re: Galaxy International Purchasing, LLC V.************* Case No.*********** Complaint Case No.: ******* Dear Sir or Madam: Thank you for giving Mandarich Law Group, LLP ("MLG") the opportunity to respond to this complaint. In the complaint, *********** alleges she was served with a new law suit after she has been paying her account monthly. She also claims that MLG is charging her interest that she has never agreed to and that this action has caused a great deal of stress and anxiety on her previous conditions. MLG investigated the allegations and responds as follows: On or about September 25, 2018. MLG sent *********** a initial demand letter. After that letter, MLG and *********** entered in a settlement agreement on November 14,2022. MLG recognizes that *********** has made her payments every month and that it was a clerical mistake when her lawsuit was filed. MLG has since contacted our client and they court, and we have stablished the agreement with *********** is still honored. ***********'s account has not accrued interest and the remaining balance is still the same as when we stipulated the agreement. Thank you.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have filed dispute several times with experience to update my file. Mandarich law group will not update my balance correctly to 2445.52 from last 2 payments I made...I have canceled checks and beginning balance they gave me. They are ignoring my request. Where is my money going to. I would like my balance correctly updated on my credit report to 2445.52

  Business response

  09/13/2022

  Business Response /* (1000, 4, 2022/09/01) */ ***Document Attached*** VIA ELECTRONIC PORTAL Re: Cavalry SPV I, LLC, as assignee of Synchrony Bank V. ************** Case No. ************ Complaint Case No.: ******* Dear Sir or Madam: Thank you for giving Mandarich Law Group, LLP ("MLG") the opportunity to respond to this complaint. In the complaint, ********** alleges that MLG has not updated her account balance correctly and that we are refusing to communicate with her regarding her account. MLG investigated the allegations and responds as follows: On or about August 14, 2020, The Superior Court of California granted MLG the sum of $2560.67 plus interest. On August 19, 2020, ********** made a payment of $100 towards the account. Attached is a copy of the payment receipt MLG sent **********. After that payment ********** did not contact MLG until April 2, 2021, stating she wanted to reach a settlement and pay her debt in monthly installments. ********** made another payment of $111.16 on April 2, 2021. Attached is the payment receipt MLG sent to **********. In both receipts, MLG stated the balance of the account. ********** should be aware that interest has been accruing on her account from the start date of the judgment. The payments ********** has made have been added to her account and the account reflects the current amount owed after interest and payments have been applied. Should ********** want to reach a new settlement agreement or talk to a representative about her account balance our number is*************. Thank you.

• Initial Complaint

  05/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had an outstanding debt that this business received and i worked with them to pay off the debt. I was told one i had paid it in full they would send me a letter of complete payment and remove it from my record. This is two years later and i never received the letter but was fine with it until i went to apply for a home and it still showing on my record. I called the business to get in and was told it was closed and asked them to send me the letter stating that. They stated they would send that out on 02/17/2021 and would arrive in 5-7 days. 10 days later nothing, called again and was told it not there fault if i didnt get it and they would sent it again. almost a month later and still no letter and they will not email or fax me anything.

  Business response

  09/19/2022

  Business Response /* (1000, 4, 2022/09/02) */ ***Document Attached*** VIA ELECTRONIC PORTAL Re: CACH, LLC V. *************** Case No. ************ Complaint Case No.: ******* Dear Sir or Madam: Thank you for giving Mandarich Law Group, LLP ("MLG") the opportunity to respond to this complaint. In the complaint, ********* alleges that MLG has not sent a paid in full letter and that he has tried many times to obtain one and MLG has not been able to get it to him. ********* wants for MLG to take this debt off his credit score and the letter to be overnighted to him. MLG investigated the allegations and responds as follows: On or about May 8, 2018, MLG sent a zero-balance/Paid in full letter to ********* at his current mailing address. We closed *********'s account with our firm and filed a dismissal with the Circuit Court of St. Charles. Attached is a copy of the filed dismissal. ********* contacted MLG on March 3, 2021, stating he needed the paid in full letter to be sent to him. Our representatives explained to ********* that a letter had been previously sent on May 8, 2018, but that they will put a request and a new letter would be sent out immediately. According to our records that letter was printed and sent to *********'s current mailing address. On March 16, 2021, ********* called MLG again stating he never received a letter and that he needs a letter so he can purchase a new home. ********* demanded to talk to a manager. Our representatives explained that a manager will call him back as soon as possible. On March 17, 2021, A manager reached out to ********* explaining that we had previously sent the letter on 3 different occasions. ********* asked for the letter to be sent via email to him. Our representative explained to ********* we needed a written consent from him in order to send him emails. ********* sent the written consent, and we were able to send him a copy of the letter. MLG has complied with *********'s demands. Thank you.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It recently was brought to my attention that a judgment had been issued against me from this law office as I was trying to obtain credit. I was denied credit as a result of this judgment. After calling the law group I discovered that ABC processing services who is contracted by the law group had stated I was served with this lawsuit. It was delivered to a mail center and I obviously am not waiting for a lawsuit at a mail center. After emailing the law office and numerous calls and promises that I would hear back from an attorney, I have yet to speak with anyone who is willing to resolve this issue: It appears to me that either the law group, the process server or both are commuting fraud by obtaining judgements against people who were never served.

  Business response

  06/23/2022

  Business Response /* (1000, 5, 2022/05/17) */ Our records reflect, that the consumer has been in communication with our handling attorney multiple times. As the handling attorney communicated to the consumer, the attorney conducted an investigation of the consumer's claim. After said investigation, the attorney prepared a motion to vacate the judgment and it will be filed with the court. Should the consumer have any additional questions or concerns, please contact the handling attorney. Thank you.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The account number for Webbank/Fingerhut is Acc XXXXXXXXXXXXXXXX for ******** I settled the debt for ******* on April 21st 2022 at 10:19am CTS the phone call was 13min and 42sec long. Also confirmed the debt was paid and settled on 4/23/22 9:09am 7min 25sec long, 4/25/22 9:43am 5min 16sec long, 4/25/22 10am 5min 1sec long. It would not allow me to attach the record calls from my phone on here. This company is still trying to sue me for a debt I do not owe.

  Business response

  05/11/2022

  Business Response /* (1000, 5, 2022/04/29) */ Our office does not have an open file for this consumer. Our client advised to close the file and same was completed. The consumer called our office on April 28, 2022 and the consumer was told the file was closed in our office.

• Initial Complaint

  04/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  * During the past weekend, I recalled talking with a ************ representative and indicated my situation. I requested a forbearing or extension. The representative responded that I could not receive any of them because of the type of loan that I had. * Once I was able to start making payments to the ************, I did so. No one told me that I was not to make payment(s) to ************. * 1. I called the ************ about the loan. The ************ representative indicated they sold the loan to *********************** for $*******. * 2. I called************************************************* indicated that I did not owe any money. I should not pay anyone. * 3. I called*************************. They told me to call you. * 4. You indicated that the loan is $*******. * 5. I noticed that I sent an email to ********************* on September 17, 2021at 11:25 A.M. with an attachment showing that I have been paying ************ since June 1, 2021. I never receive any reply on that matter. * 6. I also noticed that I paid ************ from June 1, 2021, to March 2022 the amount of $********

  Business response

  06/28/2022

  Business Response /* (1000, 7, 2022/05/04) */ Our office forwarded the consumer's payment inquiry to our client, who advised all payments identified by the consumer were applied to the account. Additionally, our office mailed a verification of debt to the consumer on or about April 15, 2022. Said verification reflects his last payment made on March 14, 2022. The verification also included the bill of sale and loan documentation. To date, there remains a balance on the account. If the consumer would like to discuss the matter or make arrangements regarding the outstanding debt, he may contact Supervisor, ***** ******* of our office at ************. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩