Business ProfileforViking River Cruises, Inc.

We took a cruise with Viking it ended up being the worse cruise in our lifetime. One hour wait at airport to round up every passenger on oncoming flights to board a big bus. Than on day 1 the captain who was hopefully driving the ship hits the bridge and we end up in limbo not knowing what is going to happen. Our present was to wake up the next morning in and industrial site with a view of cranes and every truck you can imagine. We had and upgraded cabin with the hope of seeing multiple great ports not a repair site. Our whole schedule is not being manipulate with events cancelled or crammed into one day, not a good idea when the average age is beyond 70 for this venue. Our bus rides to venues our now 90 minutes longer the sad part no one takes the time to give us any idea of how we are moving forward to the last second. we arrive back to the ship one night around ***** exhausted 3rd venue that day or lose it. I hear a loud noise outside my room it is a semi parked outside with the motor running call the front desk I hear them screaming for 5 minutes no one call back the semi was our view and audio for the night outside our room. You cannot make this up have found a ***** of ****** friends they are very classy and know the risk factors for elderly being in a very different time zone after a 17 hour flight. So we flew for 24 hours to enjoy and industrial port for the ship to get repaired for multiple days miss out on venues we will never see again spend over 20 thousand dollars and our offer a 500 dollar courtesy for future cruise. Called customer service hoping this nightmare would be understood it got worse. The person we spoke with was reading canned statements putting us on hold for 30 minutes and making another insulting offer. This was like going to a used care dealership trying to buy a **** ****** We sent the viking executive team a very thoughtful letter and are still waiting to hear back. We dedicated time we will never get back in our retirement

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