ComplaintsforHarbor Freight Tools
Hardware and Tools
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/10/23 my wife bought me a gift card as a christmas present. When I went to the store to use it I was told there was something wrong with the card and there was nothing they could do about it. I then contacted customer service and they told me to send them a copy of the receipt and the card #. This I did got no further response. So after a few weeks I sent them another E-mail. I was told they couldn't find the copys i had sent. So I sent them again. This time they told me they had looked into it and found that in January ***************************************************** **. Well if they did give someone a replacement gift It wasn't given to me. I have the original card and receipt so why would they give it to someone without proof of purchase. I find this very suspicious. Can you please help me resolve this.Initial Complaint
06/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 6/26/2024 I was shopping for a belt sander and stopped into Harbor Freight. I found one that was listed on Sale for $15 off. When I checked out I was charged full price. When I mentioned it was on sale the woman at the register asked if the sale price had a blue tag. I didn't recall. She explained that the blue tags are member prices. After making my purchase I went back and took a photo of the sale price and showed it to the woman. I explained that the tag did not indicate that I needed to be a member. The store manager joined our conversation and immediately said that a customer must have hidden part of the tag. He said this repeatedly as we walked back to look at it. Once there he pulled the tag down revealing small print indicating a preferred price. I explained that I could not be responsible for the manner in which the product price was posted. He refused to refund me the difference. Judging by the manner in which the woman at the register responded, she has received the same question about sale pricing from other consumers. Also, judging by the initial response of the manager indicating that the tag was moved by a customer, he knew exactly what the problem was before we walked back. I have a photo of the regular price with the sale price. I feel that Harbor Freight has a deceptive method for posting product pricing. The should refund the $15 difference and clearly label their pricing to distinguish between preferred pricing to avoid this discomfort to consumers.Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My husband *********************** and I set up a harbor freight credit card. We bought a generator on the card. They gave us the 6 months no interest however we wanted the discount. We paid off the credit card immediately and they said that they would give us a credit in rewards to our account. They were supposed to credit us over worth $200 and the points they gave is 200, which 500 points equals $5. We have been dealing with this since december. Keep contacting and them saying wait 1 to 2 cycles. Nothing has changed. Harbor Freight owes us money.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought 4400 psi pressure washer it worked for about an hour before the pump overheated & shot hot hydraulic oil everywhere I returned ********* charged me a 20% restock fee to return a defective pressure washer I didnt want another of the same model after it failed so quickly I dont understand how they can charge me a fee for returning a defective product I just want the ****** they stole from me with this feeInitial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Harbor freight is running a scam by charging their customers a restocking fee for returning defective non-functional merchandise that never worked and not providing the option for a replacement.I bought a Predator 6500 generator and cable for $715.48 on 6/18/24 transaction #*****. I brought it home and tested it and half the circuits were faulty and did not work.The next morning on 6/19/24 I went to exchange the product for one that actually worked but they were sold out. They had no more in stock. So a return was suggested. After processing all of the paperwork I was informed there would be a $130 restocking fee (transaction #******). I asked to have this removed as the product was defective and they didn't have another in stock. They refused to refund the restocking fee and yelled at me.To summarize Harbor Freight sold me a non-functional product and when trying to return it less than 24 hours later offered me no form of resolution to make me whole. They didn't offer a replacement. They refused to give me a full refund. Then they charged me a $130 restocking fee for returning a defective product.I understand charging a restocking fee if someone returns something they didn't like or changed their mind about. I can not fathom how it is legal to charge a restocking fee on a non-functional defective product. They are leaving the customer with no options to be made whole. They are financially penalizing their customers when THEY sell defective products.Note: The amount paid field shows the total of $715, the refund I am owed is $130.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a power washer on 6/6/24. After only a couple uses, the unit stopped working. I returned to the store on 6/13/24 to exchange it but they did not have one to exchange. Instead they stated I had to pay a restock fee of $80.00 or drive an hour away to another store to get one. Both options are insane since I did not damage the item and it was not my fault they did not have another item to exchange with me. The store and corporate have not been cooperative at all. I do not feel I am at fault, and as the consumer I should have been given a full refund.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchase date 4/15/24. Order # *********. Purchase price $64.99+ tax. Delivered 5/3/24. Product has a 90 day warranty. Product is a portland 1750 psi 1.3 gpm pressure washer purchased online at harbor freight.com. Product worked for 5 minutes. Cleaned my bbq. 2 weeks later i tried to wash my truck. Turned it on. It made a bad noise and started leaking profusely from the trigger on the wand and no longer sprays out of the wand tip. I called the customer service center and explained the problem. The said they will accept a return. I dont want another one after reading over 800 reviews of similar problems. I want a refund. They said there is a 20% restocking fee. I told them its not fair to charge a restocking fee on a defective product that is still covered under warranty. Is that why it broke because i got a defective one that was restocked? Will the new one also be a restocked defective product. I was told that i could bring it back to a local store and it would be up to thier disgression to charge the restocking fee. The bohemia ny store would not waive the restocking fee. How can it be legal to charge a restocking fee on a defective product? How can it be legal to restock a known defective product? I feel like this is unfair business practices and im being taken advantage of. Thanks in advance for any help.*****Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a product at Harbor Freight (over $300.00) value. New in box, ****************** Drain Cleaner. Never opened to use until 6/12/24. Metal shavings came out of power cable feed when trying to use product. Now entire cable feed is locked up with metal shavings. Trouble getting cable to rewind and metal shavings continued to come out of product. Requesting a full refund, $305.99 plus tax. Have original receipt. Item Number ***** with power feed. Thank you,Houston ******* ************Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have copied my original complaint to the company to give them a chance to help with my issue.On 06-0-2024, purchased a ***** Transfer Pump from Store # *****. Along with the aforementioned items, purchased accompanying items, 1 ea., item ***** ***** 20V Battery ***** and 1 ea. item ***** ***** 3A *********** Charger. All at a total price of $189.84. The items never worked. I took them back to store # *****, and received bad customer service information that this store, Harbor Freight Tools has a policy of not excepting returns of purchased pumps. The Service Rep asked me, Did I operate it? (This seemed like a stupid question. ...I guess he meant, "did I test it, operationally?"). As a retired BBB Agent and ISO 9001: 2015 Quality Compliance Auditor, I find disbelief that a nation-wide company that operates in the 21st century, has a 'service, point-of-encounter set-up that requires the (User-Customer) to validate that their products are tested and operational prior to sale and purchase. Another meaningful note. Although, I am technically qualified to review manufactured and engineered products, in the ******************, that was programed & scheduled I tested because it was my appointed purpose. Not every "************ Public" user- customer has technically testing qualifications.What is your audit trail for resolute actions of monetary refunds and/or replacements? Your customer service people are courteous, customer-focused, and provide definitive ***** to user-customers' inquiries. Many thanks.I have not received any feedback from the company.Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Wood lathe from Harbor Freight not a month ago if that, T34706 is the part number, and while using it the other day a set s**** flew off popped me right in the mouth an broke both of my front teeth, THAT I HAD TO PAY TO GET FIXED, AND AT THE SAME TIME MY PITTBURGE 301 PIECE TOOL SET THE *** WAS ALL SMASHED TO H*** AND BACK AND I WAS INSTRUCTED BY HARBOR ****** TO SEND IT BACK WHICH I DID I CANT REMEMBER THE NUMBER BUT IT WAS IN ****** SC ON OLD RACE RACK RD AND HAVE YET TO GET MY REPLACEMENT, BECAUSE OF THIS THING BREAKING BOTH OF MY TWO FRONT TEETH I COULD BE ASKING FOR ALOT MORE BUT IM NOT, AND IM ALSO NOT GONNA TAKE THIS TO COURT IF THEY REPLACE BOTH OF MY TOOLS MY TOOL SET AND MY WOOD LATHE ***************************************************************** IS MY ADDRESS
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Customer Complaints Summary
337 total complaints in the last 3 years.
143 complaints closed in the last 12 months.