ComplaintsforHarbor Freight Tools

• Initial Complaint

  12/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  10/31/21---$******* ICON tool box purchase. Store informed us we would be contacted for deliver date. 12/01/21-- no communication from anyone. So I called customer support who then informed us estimated deliver date was 12/15/21. 12/15/21 no one had contacted me so i called Customer service. Who then escalated the issue to the "back". 12/16/21 moving company called and schedule delivery for 12/17/21. 12/17/21 moving company upon loading discovered irreparable damage to the item. Giving item back to the warehouse stating it was undeliverable. 12/17/21 I called Customer service to find out next steps. I was informed theybwould escalate the issue to the "back" and someone would call me that day. 12/20/21 I called customer service since I did not hear from any. I was again informed it would be escalated to the "back". 12/27/21 I called customer service 4 times. 3 of those time I was hung up on which is why I called to call back so many times. Over 3 1/2 hours in total this evening on hold just trying to speak to a supervisor. One representative smarted off when I asked to speak to a supervisor. I was informed *******, who was not a supervisor, would "100% for a fact " call me back by the end of the business day. I was informed ******* could not take my call as she was going to call the warehouse to see of any others were in stock. Never received a call instead ******* emailed me stating she would get back to us regarding a new shipment day when one was available. I was denied by every representative to speak to a supervisor and was denied the number to corporate.

• Initial Complaint

  12/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My warranties for my generator is not being honored. I was charged $100 for a refurbished generator that was presented to me as new. I currently have 2 open warranties and they are not being honored. I want every refund for the refurbished generators and I want my new one under my open warranty.

• Initial Complaint

  12/18/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 12/16 I purchased an electric pressure wash from this store. The employee that rang up the item informed me that if I had any issues I would be able to exchange the item or return it for a full refund as long as I have the receipt. I returned to the store on 12/18 and wanted to return the item because the water did not flow throughout the pressure washer properly. I was going to purchase a different brand but it was not in stock so I asked for a refund. The store manager Salvador approached me and was extremely rude. He told me that I would be responsible for a restocking fee. I showed him my receipt and explained that the previous employee did not say this nor was that written on my receipt. He told told me my only option was to pay the restocking fee or get another item. After that point of being disrespected and humiliated in front of the store I wanted out of the store. I returned the item and paid the restocking fee. I am disappointed that I had to pay a fee for a product that did not work and I would like my money back. I also would like that employee to be fired for the way he treated me.

• Initial Complaint

  12/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On December 11, 2021 at approx 4:30pm pacific times, I called Harbor Freight 800 number to inquire about a $189.99 solar panel kit purchase. I have a gift card for $144.99, and I needed an additional 20% off to bring down the price. I waited on the phone over 30 minutes for somebody to pick up. The first two times I called, nobody answered after 10 minutes, so I hung up and called back. I had to call back three times. ***** answered the third time after 7 minutes. I asked for a manager because usually managers are the only ones who can approve these coupons, and they are giving 20% off to select customers, so I feel they should give the discount to all customers and not pick favorites. ***** demanded that I tell her the issue before she transfer me to a manager. So I told her. Then she talked for a manager. I told her she's not a manger and should not talk for the manager, but ***** continued to talk for the manager. She then transferred to ** the supervisor. **, argued with me and tried to make me listen to him like a child while he talks negative explaining to me that he's not giving the discount. I asked for his manager because a manager can. ** said he does not have one and they can't give discounts either. I explained to him, that you give the 20% to select customers, so I would also like the discount as a customer satisfaction or else I'm taking my business elsewhere. **, then told me that he CAN give the discount to retain a customer if I give him a reason, then he demanded I give him a reason. So I told him yesterday and today I had to wait on the phone over 30 minutes for somebody to pick up and that's aggravation. ** said that's not a good reason to get a discount. I then said I'm buying the item from a different company. ** said ok. ** lied and said he'd give the discount if I tell him the issue But then he never did. ** built me up, just to let me me down. I'm upset. A plausible solution to the problem: Store credit

• Initial Complaint

  12/07/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Today is Dec7th, my Birthday was yesterday and my wife bought me a new pierce framing/sheating gun from harbor freight.I took it to work today excited about having a new gun and it doesn't work right can not be used.It shoots the nails but about !half inch doesn't go in and it bends the nail,hard to explain but I have pics.Ive never seen nothing like it,but looking closer you can see the nail rack is at a slight angle the way it has the nail.so I called the store and told them it was a b day gift I just got and I still even had the box but no receipt, my wife didn't think she needed to keep the receipt, you shouldn't need to.Its brand new.But the store would not let me exchange the gun for a new one.I never even got to use it because it's broke and I can't exchange it for a new one.This is so not fair.My wife saved up to get me that gun.It was over 200$ we have 2 kids and funds are low specially with Christmas coming up.Why can't I exchange it it's brand new and I have the box.Who cares I don't have receipts.Im not a drug addict trying to get over.Im a hard working father and husband trying to provide for my family that never gets gifts,I. Usely only buying them for my family.The rare time I get one I get a broken tool an can't have it replaced. The nails in the pic. Are not being shot at a angle there being shot strate on crazy right

• Initial Complaint

  12/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I recieved a harborfreight credit card in August 2021 I used it 2 times for a total of $108 and make my payments before due date which payment is due the 28th of each month 1st payment of $27 paid on October 1st 2021 posted to my bank account October 6th, 2nd $27 payment made October 29th 2021 posted on my bank account, November 4th 2021 and 3rd payment of 54.05 pay off credit card on November 30 posted to my bank account December 2nd and harborfreight is telling me I was being penalized for making my November payment early before the due date on the 28th of November, I don't owe a late fee and customer service they will not remove late fee

  Business response

  01/04/2022

  Consumer Response /* (2000, 9, 2021/12/31) */ Harbor freight has resolved this issue

• Initial Complaint

  11/11/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In June of 2019 I picked up a 20 gallon McGraw air compressor with store credit for a previous HF compressor that had a dangerous electrical failure. The McGraw compressor had been working as it should. On Nov 4th, 2021 I went to use the McGraw compressor and when it should have turned on to build pressure it did not start, I subsequently found that my shops 20 Amp circuit breaker had been tripped, after resetting my shops breaker I tried to start the compressor but all I heard was a loud humming sound, after my previous compressor issues I unplugged the McGraw immediately. I removed the cover to find that the motor had gotten so hot that it melted the plastic fan on the motor shaft, I emailed HF and was told the motor was bad. HF told me they could order a motor at my expense and it would be 10 to 12 weeks before it would arrive. I feel this compressor has more wrong with it than just the motor and feel HF needs to be accountable. I replied to their email with photos of the melted fan, and asked if they really felt only the motor was bad, and that I didn't feel that it was safe to operate, I have received no further replies from HF, which is why I'm filing this complaint.

• Initial Complaint

  11/07/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I am attempting to purchase a Predator 9500 Watt Super Quiet Inverter Generator With CO SECURE� Technology. This item is on sale for members with a 15% discount. I have also been approved for a Harbor Freight credit card that I can combine a 10% discount with. I am unable to buy the advertised item as it is never in stock. The store advises me that over 100 are at the warehouse but they can not request them to be sent nor know when they will arrive. They also refuse to allow me to prepay for the item and pick it up once in stock. They are failing to sell an advertised product. The item can not be located in the entire Pacific Northwest. I simply wish to buy the mentioned generator with 15% member discount and 10% credit card first purchase discount.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a set of Pittsburgh Pro dual hex-head ratcheting wrenches for 23.99 on June 5th, 2021 at Harbor Freight Tools in MESA AZ. I attempted to return the tools after the 90 day mark due to me being out of the country and denied, re-entry because of the ongoing pandemic. I understand the need for business to place time limits on when they allow items to be returned due to possible war and tear and price changes in general, especially with power tools. When I attempted to explain my circumstances to the manger, ***** at the *********************************** he became rude and dismissive. I am a frequent customer of HFT and have been for decades. I am also a disabled veteran who takes advantage of the great value offered. I should not have been spoken to like that or been treated poorly. I am a good customer and deserve respect, even if I pass the return window by a few weeks. I asked the manger his name and he rudely walked away and shouted it behind him.

• Initial Complaint

  10/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Receiving refund for a purchase on line that was never received. Received the purchase refund but not the S&H refund for purchase that I did not receive. I have called them several times to try to resolve this issue. It is their responsibility to contact FedEx to get the product that was never delivered to us. I just want to be refunded my money (23.47 for shipping)

  Business response

  11/24/2021

  Consumer Response /* (2000, 13, 2021/11/16) */ Harbor Freight refunded the shipping charge, so I have now received all my money back. Thank you for your help. *************

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