ComplaintsforHarbor Freight Tools
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Complaint Details
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Initial Complaint
07/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Applied for Harbor Freight credit card to take advantage of the 24 months 0% interest, bought a toolbox and chest for $2400+, after looking at recent bill I noticed interest charges, called the number on the statement, the lady informed me I have been charged interest from the start, apologized for the misunderstanding and informed me there was nothing she could do about the interest, refused to credit my account or fix it going forward, she was plenty happy to cancel the account but was not willing to do anything about the fraud and deceptionInitial Complaint
07/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I have ordered two items from Harbor freight on (6/17/2024) and was given a ***** day shipping timeline. I was updated that my two items would be shipped separately. I received the tissue dispenser but never received the tool cabinet. I saw that harbor freight labeled my cabinet as delivered via their website even though this never happened. After calling harbor freight, I was told that it would take 5 days for a response from the third part shipping company they hired named, Energy transport Logistics. After 5 days of waiting and no response I called Harbor Freight for a 3rd time and was told theres no case number they could provide me to make sure someone was keeping track of this issue. I was told I would be called back with a resolution/update and was not. I simply want a refund for the shipping and cost of the tool cabinet. I listed the full price I paid for both items and am not looking to receive that full amount. Please help.-Energy PRO #: ********** -Harbor Freight order#: *********Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 05/06/24, I purchased a ************ Powered Earth Auger for $199.99 from Harbor Freight @ *******************************************************. I bought and installed the recommended gas and oil mix for this auger-even confirmed it with the sales manager at this store. I wanted to avoid any start problems. I tried starting this auger on 05/25/24 and was unsuccessful after more than 30+ pulls on the start handle/rope. Two landscapers witnessed my struggles and came to assist me in starting the auger. These landscapers pulled on the start rope 30+ times and the auger finally started. I dug one hole, turned the auger off and was not able to get it restarted.There is a defect with the start mechanism(s) in this auger that did not enable it to be started. I about collapsed from the heat and labor involved in attempting to start the auger. Many repeated pulls on the start cord is very hard on your arms and elbows! Due to all the emotional and physical stress caused by this auger-I lost complete confidence in it. Clearly it did not go through any type of quality checks or controls before being packaged and sold.Even though I bought an extended two-year warranty showing my intent to retain this product for the long haul, I decided to return it because it was too laborious and frustrating to use. When I returned this auger to Harbor Freight in ****, they slapped me with a $40.00 restocking fee. Im very displeased with the product quality and unwillingness of Harbor Freight to stand behind their products. Harbor Freight hits consumers with a restocking fee because they assume we are all dishonest and using the equipment for jobs and then returning it.There are numerous disgruntled customers that purchased this auger and experienced the same complaint as mine read your reviews and act upon them! Fix the quality issues with this auger! Harbor Freight is cheating its customers out of their money because their augers are flawed. I demand that this $40.00 be paid back to me.Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/10/23 my wife bought me a gift card as a christmas present. When I went to the store to use it I was told there was something wrong with the card and there was nothing they could do about it. I then contacted customer service and they told me to send them a copy of the receipt and the card #. This I did got no further response. So after a few weeks I sent them another E-mail. I was told they couldn't find the copys i had sent. So I sent them again. This time they told me they had looked into it and found that in January ***************************************************** **. Well if they did give someone a replacement gift It wasn't given to me. I have the original card and receipt so why would they give it to someone without proof of purchase. I find this very suspicious. Can you please help me resolve this.Initial Complaint
06/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 6/26/2024 I was shopping for a belt sander and stopped into Harbor Freight. I found one that was listed on Sale for $15 off. When I checked out I was charged full price. When I mentioned it was on sale the woman at the register asked if the sale price had a blue tag. I didn't recall. She explained that the blue tags are member prices. After making my purchase I went back and took a photo of the sale price and showed it to the woman. I explained that the tag did not indicate that I needed to be a member. The store manager joined our conversation and immediately said that a customer must have hidden part of the tag. He said this repeatedly as we walked back to look at it. Once there he pulled the tag down revealing small print indicating a preferred price. I explained that I could not be responsible for the manner in which the product price was posted. He refused to refund me the difference. Judging by the manner in which the woman at the register responded, she has received the same question about sale pricing from other consumers. Also, judging by the initial response of the manager indicating that the tag was moved by a customer, he knew exactly what the problem was before we walked back. I have a photo of the regular price with the sale price. I feel that Harbor Freight has a deceptive method for posting product pricing. The should refund the $15 difference and clearly label their pricing to distinguish between preferred pricing to avoid this discomfort to consumers.Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My husband *********************** and I set up a harbor freight credit card. We bought a generator on the card. They gave us the 6 months no interest however we wanted the discount. We paid off the credit card immediately and they said that they would give us a credit in rewards to our account. They were supposed to credit us over worth $200 and the points they gave is 200, which 500 points equals $5. We have been dealing with this since december. Keep contacting and them saying wait 1 to 2 cycles. Nothing has changed. Harbor Freight owes us money.Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought 4400 psi pressure washer it worked for about an hour before the pump overheated & shot hot hydraulic oil everywhere I returned ********* charged me a 20% restock fee to return a defective pressure washer I didnt want another of the same model after it failed so quickly I dont understand how they can charge me a fee for returning a defective product I just want the ****** they stole from me with this feeInitial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Harbor freight is running a scam by charging their customers a restocking fee for returning defective non-functional merchandise that never worked and not providing the option for a replacement.I bought a Predator 6500 generator and cable for $715.48 on 6/18/24 transaction #*****. I brought it home and tested it and half the circuits were faulty and did not work.The next morning on 6/19/24 I went to exchange the product for one that actually worked but they were sold out. They had no more in stock. So a return was suggested. After processing all of the paperwork I was informed there would be a $130 restocking fee (transaction #******). I asked to have this removed as the product was defective and they didn't have another in stock. They refused to refund the restocking fee and yelled at me.To summarize Harbor Freight sold me a non-functional product and when trying to return it less than 24 hours later offered me no form of resolution to make me whole. They didn't offer a replacement. They refused to give me a full refund. Then they charged me a $130 restocking fee for returning a defective product.I understand charging a restocking fee if someone returns something they didn't like or changed their mind about. I can not fathom how it is legal to charge a restocking fee on a non-functional defective product. They are leaving the customer with no options to be made whole. They are financially penalizing their customers when THEY sell defective products.Note: The amount paid field shows the total of $715, the refund I am owed is $130.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a power washer on 6/6/24. After only a couple uses, the unit stopped working. I returned to the store on 6/13/24 to exchange it but they did not have one to exchange. Instead they stated I had to pay a restock fee of $80.00 or drive an hour away to another store to get one. Both options are insane since I did not damage the item and it was not my fault they did not have another item to exchange with me. The store and corporate have not been cooperative at all. I do not feel I am at fault, and as the consumer I should have been given a full refund.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchase date 4/15/24. Order # *********. Purchase price $64.99+ tax. Delivered 5/3/24. Product has a 90 day warranty. Product is a portland 1750 psi 1.3 gpm pressure washer purchased online at harbor freight.com. Product worked for 5 minutes. Cleaned my bbq. 2 weeks later i tried to wash my truck. Turned it on. It made a bad noise and started leaking profusely from the trigger on the wand and no longer sprays out of the wand tip. I called the customer service center and explained the problem. The said they will accept a return. I dont want another one after reading over 800 reviews of similar problems. I want a refund. They said there is a 20% restocking fee. I told them its not fair to charge a restocking fee on a defective product that is still covered under warranty. Is that why it broke because i got a defective one that was restocked? Will the new one also be a restocked defective product. I was told that i could bring it back to a local store and it would be up to thier disgression to charge the restocking fee. The bohemia ny store would not waive the restocking fee. How can it be legal to charge a restocking fee on a defective product? How can it be legal to restock a known defective product? I feel like this is unfair business practices and im being taken advantage of. Thanks in advance for any help.*****
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Customer Complaints Summary
347 total complaints in the last 3 years.
122 complaints closed in the last 12 months.