ComplaintsforHarbor Freight Tools

• Initial Complaint

  08/11/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I am filing a complaint against Harbor Freight Tools in ****** ******** Store **** for mishandling of personal customer information. - On 8/9/2021 I received 2 separate emails for purchases on my account that were not made by me (receipts attached). After receiving, I quickly called the store to see how two purchases by two different individuals were made without my consent. The assistant manager went on to tell me that 2 individuals with ********* shirts bought some product under my account number by simply giving the ******* my name......similarly, these two individuals were given my current phone number and then asked the cashier to change the number on the account; to which she obliged without verifying any type of identification. The information from my account that was recited back to the 2 individuals included my personal address, email, and phone number. This is negligent dispersion of an individuals personal and private information.

  Business response

  09/14/2021

  Business Response /* (1000, 14, 2021/09/07) */ Thank you for contacting Harbor Freight Tools. I apologize for any concern or inconvenience this receipt may have caused. As you may know, customers can elect to receive their sales receipts via email. The email address for this transaction was likely mis-keyed and linked to the wrong account which resulted in you receiving this receipt in error. Please disregard it. With respect to ************* concerns referenced in this complaint, we have contacted the customer directly and would to thank him for giving us the opportunity to make this right. Thank you for bringing this to our attention. We hope we will have another chance and are confident the next experience with Harbor Freight Tools will be a much better one. Thank you as well for providing this opportunity to respond. Consumer Response /* (2000, 16, 2021/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/10/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a paint sprayer on 8/4/21 and followed the very specific instructions however the sprayer did not work. I returned it on 8/9/21, and the store representative stated I would be charged a 20%, which I declined as there was nothing listed on my receipt that return would be subject to a restocking fee. Additionally, I was advised that my shipping cost would not be refunded , which I dispute as I wouldn't be returning the sprayer if it worked. I'm now at a lost of $6.99 plus the cost it took to drive there to return the damaged product. I am requesting my shipping cost plus $10 in gas for driving to return the damaged goods.

  Business response

  09/14/2021

  Business Response /* (1000, 8, 2021/08/30) */ I'm sorry to hear about ********* recent experience in receiving her refund. I understand how frustrating it is to not be fully refunded. Upon receipt of ************ inquiry, I attempted to contact him by phone but was unable to speak with him. I have left a voicemail message and am waiting to hear back. Once I am able to speak with *********, I can review the matter further and respond to his concerns. I would like to thank you for providing us with the opportunity to respond to ********* complaint. Thank you.

• Initial Complaint

  08/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had bought an impact and a battery and a battery charger from harbor freight I had my receipt and I was not asking for my money back. I only wanted to exchange the items. Now no where does it say on my receipt that I can't exchange my items within 90 days but mount sterling ky sales manager insisted that he ( over the phone cause he wasn't in the store when I was there) could not exchange the items that I didn't buy the extended warranty. So I called ********* and that store had no problem exchanging the items as long as I didn't want my money back. The sales manager wasn't very helpful at all. His name was *****. I had also called the day shift manager earlier in the day and she also had no problem with exchanging but the night sales manager ***** did. He refused I also left my breaker bar that has a lifetime warranty and he did not tell me if he still had mine that I left in the store.

  Business response

  09/14/2021

  Business Response /* (1000, 8, 2021/08/30) */ With respect to ************* concerns referenced in this complaint, I apologize for the inconvenience you have experienced with us. What you described is not what we want for our customers. Our goal is to provide friendly and helpful service every day. I have contacted *********** directly and have ********* her concerns regarding our return policy. I hope we will have another chance and are Upon speaking with confident the next experience with Harbor Freight Tools will be a much better one. Thank you as well for providing this opportunity to respond.

• Initial Complaint

  08/04/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was making a significant purchase at a Harbor Freight store in Maumee, OH. During the purchase I was offered to apply for a Harbor Freight credit card and was told that if approved I would receive a significant discount on my purchases that day. I went through the process of applying and was denied credit. My wife who was with me in turn also went through the process of applying in order to receive the discount. She as well was denied credit. Upon calling the number provided in order to inquire as to why we were denied, despite excellent credit scores, we were told we would receive something in writing explaining the issue. We did NOT receive the discount and continued the purchase. About a week later we BOTH received Harbor Freight credit cards in the mail with congratulations for being approved credit. THIS *** ** ABSOLUTE **** AND SWITCH BY A COMMERCIAL ********** We were sold on the discount, then after applying we were ******* No discount but ****** for a credit ******

  Business response

  11/29/2021

  Business Response /* (1000, 14, 2021/09/06) */ Thank you for reaching out to us, we are sorry to hear about your recent experience while applying for our Harbor Freight Credit Card. It is our goal to deliver excellence on a consistent basis, and we apologize for failing you in this experience. As a means of following up, we shared Mr. *******'s comments with our card issuer Synchrony. Synchrony is currently working with Mr. ******* to properly address his concerns. We value your business and appreciate that you have taken the time to give us your feedback. Thank you as well for providing this opportunity to respond.

• Initial Complaint

  07/30/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered tool storage unit from Harbor Freight at the ********** ** store and was told that I could expect 2-4 week delivery. This was on April 3, 2021. At the present time I do not have in my possession the units I ordered. I have already paid appx. ***** 0f the bill for the order. The remainder of the bill is on Harbor Freight's Credit card. I could be sympathetic to the long delivery process due to covid 19 except that I was sent an e-mail saying that they were to be delivered and would be contacted by the delivery company to schedule delivery. I called the delivery company ****** Last **** in *********** ** and was told by the person there that they were refused the pickup of my shipment by ****** ******* *********** ******* store because the General Manager was visiting and they did not want any pick-ups that day. He explained that a spokesperson at that store was supposed to contact me. This took place on July 26th. I have paid for something that I have not received yet.

  Business response

  09/14/2021

  Business Response /* (1000, 16, 2021/09/01) */ In response to ********** current complaint, all of us at Harbor Freight Tools would like to extend our apologies for the shipping delays in receiving merchandise that was ordered. We understand the disappointment and frustration ******** experienced with the wait to receive his order and would like to apologize. This is not the level of service we strive to provide for our customers, not the level of service they usually receive, and not the level they deserve when they shop at Harbor Freight. With respect to ********** order referenced in this complaint, our Customer Support team has been in contact with the customer directly and taken care of their specific order. We hope we will have another chance and are confident the next experience with Harbor Freight Tools will be a much better one. Thank you as well for providing this opportunity to respond. Consumer Response /* (2000, 18, 2021/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Harbor Freight has contacted me and my purchase was delivered. I believe that the delivery company shares in the blame for my concerns with delivery. Harbor Freight has compensated me for my troubles and made good on their promises. I am satisfied with their response.

• Initial Complaint

  07/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Ive stopped by the local store in longview texas where i bought the scanner the manager refuses to honor the year manufacturer defect warranty siting they offer only 90 day which is illegal in the usa because ALL electronic devices sold must be backed by a 1 year defect warranty

  Business response

  06/28/2022

  Consumer Response /* (-5, 8, 2021/08/05) */ No. They haven't responded to my complaint directly typical for these smucks Business Response /* (1000, 9, 2021/08/11) */ The consumer's complaint is somewhat vague we need an exact identification other than just a blanket statement that he purchased a "SCANNER" what brand and model type and what did the consumer pay for said product. Further, we would like to understand why Harbor Freight's 90 day warranty is illegal? We are not trying to be difficult and would like the opportunity to respond with further information if it can be obtain. Consumer Response /* (3000, 11, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The scanner is a ****** ***** this 90 day ******** is illegal because in the United States you're required to back every electronic device sold new with a 1 year ****** ******** since ****** is ******* ******* ********* with them to handle warranty claims/exhanges you're on the hook for the full year warranty not 90 days the sum of money I paid for the unit at time of sale is of no relevance I have a valid receipt with a vaid purchase date for the scanner that the screen is messed up on an it needs replaced or repaired im not picky which option is taken but per your companies agreement to do business in the usa an you're under obligation to ***** our laws for warranty period since you an the manufacturer are partnered together. Consumer Response /* (-5, 13, 2021/08/20) */ It is regardless of if i am a resident of not either you get your people in line or my attorney will be happy too as for a complaint form she has an its gotten no where shes scared or retaliation but im not this ends now or ill make sure it ends with becky in a court of law facing charges an ill make sure to name eden place in with it this is not how seniors an their families should be treated!

• Initial Complaint

  07/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  in June 2021 i purchased some items at harbor freight on a prepaid card. In H July returned one item the cashier i told her that the card was no longer that it was thrown away it was a prepaid gift card . She returned the product anyway to the card that no longer exists . I told her that i would just keep the product then .She called a manager i explained the situation and he rudely said that they were keeping the return and the refund went back to the card i told him i told her that it was a gift card and thrown away and she did it anyway so i gave them back a product that i paid for and now i dont get my money back it was only a 10.00 item its the principal the manager was rude and did not offer any solution took my product laughing and said call the **** and ****** off i want my 10.00 back and would like to say he was a real terrible person

  Business response

  07/16/2021

  Business Response /* (1000, 5, 2021/07/16) */ Thank you for allowing me the opportunity to help *** ******* with his concerns. I've attempted to contact *** ******* by phone and I am currently waiting for a response. Once I am able to speak to *********** directly, I can review the matter further and respond to his concerns. Thank you as well for providing this opportunity to respond. Consumer Response /* (3000, 7, 2021/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I haven't received any calls myce is*********** Business Response /* (4000, 16, 2021/09/06) */ In response to ************* concerns, Thank you for reaching out to us, we are sorry to hear about your experience at Harbor Freight Tools. It is our goal to deliver excellence on a consistent basis, and we apologize for failing you in this experience. As a means of following up, I attempted to contact *********** by phone after receiving his response but have not been able to speak with him. In regards to his refund, when a return is processed for any reason , the refund will be credited back to the original tender. Once the refund is processed, we are unable to void the refund. While we are unable to reprocess the refund I would like to mail you a Harbor Freight Gift Card (the monetary value can be applied to anything purchased in store or via our website). Once again, I truly apologize for all the inconveniences you have experienced with us and want to extend my apologies on behalf of Harbor Freight Tools. Thank you as well for providing this opportunity to respond. Consumer Response /* (2000, 18, 2021/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept because it is fair

• Initial Complaint

  07/12/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased an Icon Toolbox set from Harbor freight on 4/18/21 for the price of *******.( I paid 301.00 on my personal card and opened a harbor freight credit card to take advantage of the no interest financing for 36months as advertised by the company) at the time of the purchase I was told the delivery would be in three to 5 weeks. upon never receiving a delivery or order confirmation I went back to the store on 5/11/21 to check on my order. the manager "went to the back to check the order" but then returned saying the do not operate the icon orders that it strictly through icon i left the store I received order confirmation for my tool box on 5/11/21. I immediately called customer service and was told it was going to be escalated to get sorted out but never received a follow up. i get a delivery date for 6/18/21. when the delivered only 3 of the 4 pieces were present. the delivery company did not give me an paperwork and forged my signature, and as of 7/12/21 i still have no toolbox

  Business response

  09/01/2021

  Business Response /* (1000, 15, 2021/09/01) */ In response to ************* current complaint, all of us at Harbor Freight Tools would like to extend our apologies for the shipping delays in receiving merchandise that was ordered. We understand the disappointment and frustration *********** experienced with the wait to receive his order and would like to apologize. This is not the level of service we strive to provide for our customers, not the level of service they usually receive, and not the level they deserve when they shop at Harbor Freight. With respect to ************* order referenced in this complaint, our Icon Support team has been in contact with the customer directly and taken care of their specific order. I have also been in contact with *********** and he has confirmed that the order was received. We hope we will have another chance and are confident the next experience with Harbor Freight Tools will be a much better one. Thank you as well for providing this opportunity to respond.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩