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Business Profile

Insurance Companies

Farmers Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Farmers Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,858 total complaints in the last 3 years.
    • 656 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Farmers insurance took $33.32 from my bank account and I have no affiliation with this insurance company. None what so ever. Never had a policy with this company. But some how they stole $33.32 from my bank account. I had to dispute it with my bank which is still pending and change debt card number and wait for card in mail. ***** Fargo wasnt helpful either. Its confusing, agonizing, illegal, unethical, financially draining and unnecessary.

      Business Response

      Date: 04/28/2025

      We emailed the insured requesting the documentation for the draft so it could be researched. We are sending this back because we have not heard back from them so we are unable to research this and assist.

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a payment and selected to skip auto pay then they took out both payments and said it would take 30 days to get my money back after I said ok they said that they haven't received my payment yet even thought they told me the date it came in so I would like my payment and over draft fee returned

      Business Response

      Date: 04/24/2025

      Case:? 23231100


      To Whom It May Concern:? 

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.? 

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.? 

      Customer Answer

      Date: 04/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ***

    • Initial Complaint

      Date:04/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 9, I recOn April 9, I noticed an unusual deduction of $334.72 from Bristol West, my insurance company, which caused my account to be overdrawn. I contacted Bristol West on the same day and spoke with several representatives overseas, who provided multiple reasons for the increase in my insurance premium due to adding a car and changing my coverage. However, they were unable to address my concerns satisfactorily, so I was transferred to a supervisor based in ******************The supervisor explained that the information given by the previous representative was incorrect and that they had not received the inspection report from December. I informed her that I had called multiple times after the inspection to ensure that everything was completed in a timely manner. The inspector confirmed that he was going to submit the report to the insurance company and that I didn't have to do anything else. Today, I called again to ask for a $34 reimbursement from Rada, and the representative advised me to email the accounting department for assistance, stating that there was nothing more she could do. I expressed my frustration regarding this situation. Finally she was able to email the accounting department regarding my concerns.

      Business Response

      Date: 04/24/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Foremost Insurance Group had a travel trailer policy in force for my 5th Wheel, and I filled a claim due to a water loss. Foremost is not allowing the claim to be settled because of a bogus exclusion they have in their declarations page. My attorney has sent a demand letter and asked for a copy of all correspondences which they have refused to supply a resolution or documents to avoid possible litigation. I will be attaching the letter to foremost, foremost(s) correspondences, and the documents from my attorney.

      Business Response

      Date: 04/28/2025

      We are in receipt of your inquiry regarding Mr. ******* concerns with the coverage outcome on his claim and his attorneys request for claim documents.   We appreciate the opportunity to review this matter and to respond.

      Our file reflects that we have been in communication with Mr. ****** attorneys office directly to address the coverage outcome and requested documents.   

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 19th 2020 I opened a home insurance policy (Policy Number - 33228-62-67)Payments were sent to my Mortgage Company and they paid this until August 2023, when they were no longer being billed by Farmers Insurance. Farmers Insurance states that correspondence was sent to me in July of 2023 stating that due to newly assessed damages to the roof, repairs must first be made to continue coverage. As I did not receive any communication from them I was unable to address the claimed damages or continue my coverage. I intended to start a claim today and this is when I discovered the lapse, two years later. My concerns are as followed - At the time of initial coverage, the insurance company is responsible for verifying any pre-existing damages to the property via inspection or other approved means. My home qualified for insurance and I paid on this for 3 years, thus any damages noted after 3 years should be covered under my insurance and not a reason to force me to make out of pocket repairs instead of filing a insurance claim. I am upset that an Insurance Broker did not reach out to me via a call, or other method of confirmed communication when my insurance lapsed. I am upset that they took my insurance payments for three years with out issue and where no claim was ever filed, then decide to lapse my account for some perceived damages were noted three years into my policy and that had occurred after the policy was started. What is the purpose of insurance if not to protect my house and roof from damage? If damages occurred during my policy, they should cover those damages. Instead they took an unscrupulous approach of cancelling my policy without proper approval or communication, endangering my home by leaving me uncovered with insurance since August 2023, the profited $1,271.90 a year on my timely payments and approved my insurance then pull the rug out from me three years later. I now have no coverage and must pay out of pocket.

      Business Response

      Date: 04/24/2025

      Dear Better Business Bureau,

      Thank you for your correspondence regarding a matter brought forth by Tieas Cone. In this inquiry, Mr. **** expressed dissatisfaction regarding the denial of coverage due to cancellation of the policy. We take the customer experience seriously and appreciate the opportunity to respond.

      We have conducted an investigation into the policy cancellation and have confirmed that notification of the policy terminating was sent to Mr. **** and his mortgage company. Regrettably, we are unable to afford coverage for his claim as he does not have an active policy.

      Should Mr. **** have any additional questions or concerns regarding, we encourage him to contact our Claims Leadership team to discuss.

      Sincerely,
      Farmers Insurance Exchange
      *** *****-*******
      Claim Customer Relations Senior Consultant

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting an alert stating bristol west reported an outstanding balance that I had unpaid dues, I paid in full for every 6 months. No one in customer service can help.

      Business Response

      Date: 04/23/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

      Customer Answer

      Date: 04/23/2025

       
      Complaint: 23218212

      I am rejecting this response because: id like to have proof that this was reported to the credit bureau that way I dont have any issues with my credit, thanks

      Sincerely,

      ***** ****

      Business Response

      Date: 04/24/2025

      o Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

       

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Auto insurance in Jan 2025, and after my second payment they cancelled me after I made a partial payment, I called to speak with an agent and he told me the system was down and he would get back with me but did not. I later noticed online that my policy was cancelled and followed up with the business and at that time I was not given a reason. When I requested a refund, they refused.

      Business Response

      Date: 04/18/2025

      To Whom It May Concern:

      Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

      Business Response

      Date: 04/29/2025

      To Whom It May Concern:

      Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had insurance through West Bristol which my agent stopped autopay a month ago.Then I canceled the policy going with Gieko Today I saw Wedt Bristol used autopay on canceled policy taking ****** out of my bank account I called them they acknowledged my cancellation but want to charge me ***** more to cancel my autopay

      Business Response

      Date: 04/22/2025

      To Whom It May Concern:

      Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my policy on 4/7/25 as my policy with Farmers Insurance was active. Why do I need to wait 10 days to be refunded $391.00? I need that money to pay Farmers Insurance. I should be refunded immediately!

      Business Response

      Date: 04/22/2025

      To Whom It May Concern:

      Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched to Bristol West insurance on 1/27/25. When making my payment in February, I paid a few days early. Now when I signed up I opted for auto pay. I was not made aware that they would then try to charge my account on the actual due date for the auto pay fee. I believe it was $4. At the time I had no money in my account as I just paid off all my bills. I received nothing but an email from them stating that I was being cancelled in two weeks. I now owed them $18 for late fees. Even though I paid early. Now my last payment I was maybe 4 days behind (bi weekly pay). Before my due date I went and turned off auto pay. I made my payment on 3/31/25 through their app. The money was was taken out of my account on 4/3/25 ($171.50). On 4/4/25 I received an email saying I was being cancelled due to late payment. I assumed their system needed to catch up and thought nothing of it. Today 4/11/25 I checked my app and saw they are cancelling me on 4/20/25 if I do not pay them $189. That's about a week before my next payment is due. They block me from looking at my payment schedule on their app because I'm pending cancellation. I can't even go back to look at anything. Of course I can only call at certain times and provide no online customer service. I have NEVER had this problem with any other insurance company. Based off the treatment I've been getting I don't see it going in my favor which is why I write this to you. Thank you.

      Business Response

      Date: 04/16/2025

      To Whom It May Concern:

      Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

      To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via e-mail to address their specific concerns in the complaint above.

      Customer Answer

      Date: 04/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    Farmers Insurance is NOT a BBB Accredited Business.

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