ComplaintsforFarmers Insurance

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I called the agent and canceled my insurance. So I didn't pay any more. So I thought it was canceled . Until credit break send me a bill. I told I canceled it and remove off of me. They have not continue harassed me over this lil ***** dollars. Remove this off my credit report. I don't like farmers insurance anymore

  Business response

  06/20/2024

  Case:   21855831       
  
  To Whom It May ********************* you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this rebuttal.
  
  To protect confidential consumer information, we do not disclose information about our review. However, we followed up with this customer by email and provided our findings and retroactive cancellation procedures for further assistance.   

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hit a deer on 5/17/24, I reported to my insurance company and was given ***************************** as my claim representative. She didn't answer her phone for the body shop or me. So the body shop couldn't start because they couldn't get approval,now the rental car is do back but the car isn't ready. It's not fair for us to have to pay for the rest on the time we need the rental car because of ******** not doing her job!!!!!

  Business response

  06/21/2024

  Thank you for notifying us of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. We regret Ms. ***** frustration with her claim and the length of time for the repair of her vehicle at her shop of choice.  
  
  We respectfully maintain that we processed this comprehensive claim timely and promptly responded to calls from the customer and the repair facility. We regret that we are unable to extend the rental reimbursement coverage beyond the policy limit and note that the length of the repair was affected by parts availability issues, which is an industry-wide issue and is outside of our control.
  
  Should ************ have any further questions, we encourage her to contact Claims Supervisor ************************* at **************.
  
  Should anyone have any questions regarding this response, please contact me at ************** or ****************************************************.
  
  Sincerely,
  Farmers Casualty Insurance Company
  *************************
  Claims Consultant
  Claims Customer Relations

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  At first Farmers was great, but at renewal time I am being dropped from two homeowners policies and they will only keep me if I bundle the auto with them. What a scam to get more money and additional policies. No thanks! Will take my business elsewhere. Here is the exact verbiage:Reason(s) for non-renewal: The dwelling is ineligible for coverage due to the following unacceptable conditions: Your prior Coverage A Dwelling amount, indexed for inflation, would exceed our allowable Coverage A limit for your area, unless the household also has a Farmers personal auto policy. If applicable, the mortgagee/other interest named in your policy is being notified of this non-renewal. Thank you for allowing us the opportunity to provide you with insurance. If you have any questions about this notice, please contact your agent. Sincerely, Farmers Insurance Group

  Business response

  06/19/2024

  Complaint ID: ********

  Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.

  To protect confidential information, we do not disclose information about our review. We have emailed the consumer directly to address his specific concerns. 

   

   

   

  Customer response

  06/20/2024

   
  Complaint: 21850561
  
  I am rejecting this response because: Farmers Policy limits would be increase ONLY if I bundle Auto Insurance? How/Why is this justification to force bundle policies?
  
  Sincerely,
  
  ****** *****

  Business response

  06/20/2024

  Thank you for your reply.

  In response to the consumer's rebuttal, we have emailed him directly.   

   

  Customer response

  06/20/2024

   
  Complaint: 21850561
  
  I am rejecting this response because: Farmers Money Grab scenario. Forced to bundle multiple policies. Very unethical business practices.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This incident occurred in may 18,2024. I was on my way to my job in the morning, left my house early to not rush myself. As I was heading down my street I was behind another driver. The other driver made a complete and full stop in front of me but pulled farthest to the right, I waited but he remained still, as I was driving by to continue my commute the other driver struck my front passenger side, as soon as I noticed the other driver moving towards my vehicle I honked my horn but he did not stop, when I stepped outside my vehicle and told him why didnt he use his flicker or why he stopped, he simply replied he was looking for an address and wasnt paying attention . To this incident my insurance decided to not only decide I was at fault but also to refuse to mitigate the situation in any way, shape or form. I persued legal action as soon as I noticed negligence from my so called insurer *****************************, my claims representative was unhelpful, aggressive , dismissive, unprofessional and uncooperative. This company advertises itself as At Bristol West, we focus on delivering high-quality and responsive service to customers through product innovation and a broad array of systems to support our customers, and our agents and brokers. I am appalled at the route they chose to resolve this situation and felt not only neglected but lied to and as if my insurance had all the interest in harming my person. They have not only ruined my experience but have restricted my ability to insure with anyone else. ********* stubbornness made it nearly impossible for all parties involved to resolve this issue amicably, justly, satisfactorily or adequately. This was not only an emotional distress but also a physical injury that they refused to address and/or acknowledge and knowingly refused to aid. Insurance denied any support for pain and injury. This is not a singular problem but a recurring issue where they refuse to aid and represent their client.

  Business response

  06/19/2024

  We are in receipt of your inquiry regarding ******************** concerns with the liability outcome on her claim.  We appreciate the opportunity to review and respond.

  
  Upon receipt of the inquiry the claim was re-assigned to a claim representative who completed a reconsideration of the liability determination.  Once finalized the claim representative contacted ******************** directly to discuss the concerns outlined her inquiry and confirm that based on the information made available to us the liability determination remained the same. 

  
  We regret we do not have a more favorable response to Ms. ********* inquiry; however, we respectfully maintain that the handling was appropriate.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They cancelled my auto insurance due to supposedly an insufficient funds, in ****** Although they had taken out an automatic payment which caused my account to go negative. So obviously they were still paid for ****** I called in beginning of *** when I tried making a payment and saw that they had cancelled. They told me my policy was cancelled due to insufficient funds. Then they told me that the payment I tried making for *** would not go through, however it did. They also said my policy could not be reinstated and that I would be issued a check by mail in the amount of $211. However each months payment was $237. 3 weeks later, I had no refund and I received a later saying they reinstated my insurance but they never contacted me to ask if I wanted to do so. Now I am being told they issued my refund towards a new premium without my permission and are only going to refund me for one month instead of two. Everytime I call to ask why this is the case I am told they cant hear me or the line hangs up. When I called last and asked for a manager they put me on hold to transfer but transferred me to the insurance broker freeway insurance instead of a manager. I also asked multiple Bristol employees for a corporate number which led to either transfers or hanging up the line. I just want my full refund of $474 and I would like it expedited as it keeps getting delayed on their end. In April they also took automatic payment and a late fee so that was $267 they took. I just want the two months refund at least

  Business response

  06/20/2024

  Case:21839617
  
  
  To Whom It May ********************* you for notifying Farmers of the concerns presented to the Better Business Bureau.We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above. 

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Back when I first started my policy in jan 01, 2024 my policy consisted of no uninsured motorist insurance. Then upon review in the month of march 2024 my account was being increased due to a change not made by me nor authorized by me. The company stated that i need to fill out a form to deny the coverage which i did and sent back and the month of april they told me they have not received the form. I paid the incorrect amount that was implemented on my account due to their mistake. During the month of april I sent them another form and then they realized they sent me the wrong documentation for a different state and required me to pay the incorrect amount again that month which was later reimbursed. Now its the month of june and the same occurance shows up and they still require the document and stating my monthly has increased and they cannot make changes to the transaction but instead will pull it off monthly for my continuing plan. I have dealt with the same fraudulent activity for the past 6 months ive been with this company, stating i made the changes and didnt provide documentation. I spoke with multiple supervisors that said theyve notated the account only to get to an employee that has no idea nor the proper notations on file to back trace all theyre fraudulent efforts to put the blame on me and say i made changes and didnt provide the documentation. Ive paid my account month after month including their mistakes. *** tried reaching out and being very clear with my problems and yet they come back to me every 2 months stating that the same issues. They employees are very rude and quick to say its my fault without researching the notations made on their account that they say they are making.

  Business response

  06/13/2024

  We have attached our response.  Thank you!

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Although I paid the renewal fee for my auto insurance in time, the insurance company's system made a mistake and charged my default payment method for the second time, which failed. This failed transaction led to a $25 fee from the bank and the insurance company didn't mention it but told me I was $25 short to renew my auto insurance. I paid the $25 and because of their previous mistake, the double charge was canceled. Now because of their system error, I have to pay the $25 on top of my correct charge of $565, and they take no responsibility for their own mistake. They lied to me about the purpose of the $25 fee. Now I am going to switch to another insurance company and they won't return the $25 fee.

  Business response

  06/12/2024

  To Whom It May ********************* you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased insurance with this company and I signed a document that said I had a $500 deductible and I spoke with *************************** the salesman and agent. Yet he put the deductible in for $5000. When I discovered this I left 32 messages for him no return calls. I had to file a claim and the claims adjusters have never returned a call this company is non responsive and is a sham. They debited my account over $1000 and readjusted my policy. I expected to be a Farmers client not Bristol West. Now I need coverage and I'm not getting any assistance. This company has done a bait and switch and I believe is committing predatory behavior.

  Business response

  06/18/2024

  We thank you for bringing this matter to our attention. We have contacted **************** to discuss the details of her claim, and we will continue to work directly with her through the claims process and answer any questions she might have.

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So about two months ago I asked for information to be able to transfer a life insurance policy from my mother's name to mine, due to her passing away. I talked with a guy that sent me some paperwork to fill out, and I sent it off about a month ago and haven't heard anything back in regards to it. Today I tried calling customer service and they hung up on me without answering the phone. So I called one of the branches directly to see what I could do, and they told me they were going to transfer me to the policy department, and 5 seconds later, I got hung up on again. I'm wondering why people have to be so difficult to deal with, when I haven't done a thing wrong to you guys other than follow instructions that was given to me. I would really appreciate it if someone would reach out and talk to me, because I have no idea what department I sent the paperwork off to, and I'm not even going to try and reach out to anyone else, because I feel like I'll just get hung up on again, and when your a company that makes millions of dollars a year, there shouldn't be an excuse as to why I didn't get a call back after getting hung up on the last time.

  Business response

  06/20/2024

  The Company has received your request and has sent an acknowledgment to ********************************* via mail. We are gathering information to research the concerns raised and expect to have our examination completed shortly. Due to Federal Privacy Laws the Company will be responding directly to ********************************* upon completion of our review.  

  
  Thank you, 
  

  *****************************
  Complaint Resolution Team 

• Initial Complaint

  06/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 6/4/2024 Bristol West Received an ***************** on my checking account. The same day at 3:19pm eastern time I made a payment of $716.87, confirmation number ********** for policy number G01-4261329-00. Today 6/7/24 - I received a payment past due email from Bristol West Insurance stating that payment is past due and they will be cancelling on 6/18/24. I check the Bristol West Insurance website and app to verify why my payment was past due. I logged in it says my policy is cancelled and they are now insisting I pay $741.87. I spoke with an employee via chat and he said that the policy will cancel on 6/9/24. I told him its already cancelled. I told him the email said the cancellation is on 6/18/24. He then said to reinstate the policy I will need to pay $35 for the nsf fee. I told him I am unable to make the $35 payment on the website because my policy cancelled and they will only let me pay $741.87 and nothing less. The employee then told me to go to the website and click on one time payment. I entered my policy number and zip-code and the website said I dont owe anything at this time. The employee then asked me to call the insurance company. I called and the system was so bad I couldnt get a hold of an agent, so now I am here reporting the company, because they took my money for coverage in June and I have no car insurance.

  Business response

  06/07/2024

  To Whom It May ********************* you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry.
  
  To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer to address their specific concerns in the complaint above.

  Customer response

  06/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for resolving the matter immediately. My auto insurance is no longer cancelled and the fee was waived as requested. Thank you.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩