ComplaintsforFarmers Insurance

• Initial Complaint

  08/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Claim filed on 8/21/2021 Was told their was no lightning strikes by adjuster and supervisor refused to look any further.. Technican clearly stated the ac/heat unit had been hit by lightning. They refused the claim. Simply want the claim paid and be done with this company.

  Business response

  09/23/2021

  Business Response /* (1000, 5, 2021/09/08) */ Thank you for contacting us regarding this matter. We value Mr. ****** as a ******** and appreciate the opportunity to review and respond. After a thorough review of Mr. ******'s policy and claim, we have decided to investigate the matter further. We requested that his HVAC unit be inspected by HVACi, an HVAC investigation company, who is scheduled to inspect the unit on September 14, 2021. Once we receive their report for the cause of the damage to Mr. ******'s HVAC unit, we will continue processing Mr. ******'s claim accordingly. Mr. ****** will be updated regularly throughout the claims process. Should he have additional questions regarding his claim, we encourage Mr. ****** to contact Claims Supervisor ****** ****** at (XXX) XXX-XXXX or by email at *********************************** Claims Manager ******* ******* is also available at (XXX) XXX-XXXX or by email at ************************************* Consumer Response /* (3000, 7, 2021/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because the insurance company do not show me nor my wife as well as technican the courtesy or respect due. There has been reports filed that words were twisted and there was not honesty at all. The company who inspected our unit has been in contact with the insurance company and still they do not believe any of us. There is no way our unit burned out because of low freon. We had no trouble until the storm that lightning run in on our home. Business Response /* (4000, 9, 2021/09/22) */ Thank you for contacting us regarding this matter. We value Mr. ****** as a ******** and appreciate the opportunity to review and respond. With our additional investigation complete, we are pleased to advise that Mr. ******'s policy will afford coverage to replace his HVAC unit. Mr. ****** was advised of this update, and the claim was settled on September 22, 2021. We apologize for any inconvenience Mr. ****** experienced during his claim experience. Should he have additional questions regarding his claim, we encourage Mr. ****** to contact Claims Supervisor ****** ****** at (XXX) XXX-XXXX or by email at *********************************** Claims Manager ******* ******* is also available at (XXX) XXX-XXXX or by email at ************************************* Consumer Response /* (2000, 11, 2021/09/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept that the unit is being paid for after much time has come and gone. There was much frustration and anxiety involved before they reached their decision. Thank you BBB for helping in this process.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My ****** car was hit in the back by this company's insured on 6/4/21. Bristol never sent an adjuster to assesst the damage. They made him take pictures of the damage. The case was switched between 3 different adjusters. I had to call numerous times to try to get someone to begin to take action on repairs to my vehicle. They would NEVER return my calls. ********* the company charged with repairing the car, warned me that they are the worst company to deal with and they never return calls. After more than 2 months, they authorized repairs to be made, however, they disputed a portion of the claim. They alleged my quarter panel had not been damaged by their insured. The insured was the ONLY person who hit my car, a 2018 model year car. Bristol's inaction caused me to have to pay extra for a car rental because by the time they finally agreed to pay, Paintlux was closed for the weekend and I had to pay for 2 extra days on the rental. i would like reimbursement for those extra days

  Business response

  12/30/2021

  Business Response /* (1000, 5, 2021/09/02) */ Dear Better Business Bureau. Thank you for your correspondence concerning a matter brought forth by ********** ****. We take the ******** experience seriously and escalated Mr. ****'s concerns to our claims leadership team. We are pleased to confirm that on August 31, 2021, Claims Supervisor ***** ******* spoke with Mr. **** regarding his concerns.************ confirmed that our company had addressed the repairs to the vehicle and requested a copy of the rental receipt and support for his Diminished Value claim for our review. Once this information is received, Mr. **** will be contacted. We value Mr. ****'s feedback regarding his experience and apologize for any frustrations or inconveniences he may have experienced as a result of our handling. Should Mr. **** have any additional questions, we encourage him to contact************ at (XXX) XXX-XXXX or via email at ******************************* Sincerely, Security National Insurance Company Business Response /* (4000, 12, 2021/12/16) */ Dear Better Business Bureau, Thank you for your follow-up regarding a matter brought forth by ********** ****. We are pleased to confirm payment has been issued to Mr. **** for his out-of-pocket rental expense. Should Mr. **** have any additional questions regarding his claim we encourage him to contact claims supervisor ***** ******* at (XXX) XXX-XXXX. Sincerely, Security National Insurance Company ***** ********* Senior ******** ********* Consultant Claims ******** *********

• Initial Complaint

  08/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My wife & I ******* our auto insurance away from ******** ******* knew this as they informed the finance company that our insurance had been ********** The finance company contacted us and ******** us we had to carry ********** which we already had insurance with ************ When my wife called back after the second payment was taken they said they saw where my had previously called to ******* Our ******** with ******* were setup as a payment taken directly from our ******** ******** Since we ********* our insurance with MetLife they have taken out two ******** from our account ******** almost $700 not including the NSF fees that resulted from them taking money that they were not entitled to. We have made several phone calls to MetLife and keep getting a runaround about getting our money back. I want my two ******** ******** plus the resulting NSF fees that were incurred as a result of them taking money that they were not entitled to take.

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/08/31) */ We have contacted the ******** directly to respond to his concerns. Please close the file. Thank you!

• Initial Complaint

  08/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I filed a claim on one of my vehicles July 15th, 2021. Everything was going like normal until they started saying some of the damage isn't going to be covered because it doesn't make sense. I was then told that it was going to be covered, by the adjuster and my agent. Then I receive an email from the body shop saying they aren't going to cover it. I then speak with my agent again, I've been avoiding speaking with the adjuster because I can't get anywhere with him, and my agent tells me he's going to talk to the adjusters again. I later received a phone call from the adjuster saying they aren't going to cover the damages unless I provide more pictures, after I've explained to them several times and they were ok on how it happened, but now they're not ok with it. Me and my parents have been loyal customers for over 17 years, and have always payed on time on several premium policies. I have never had so much trouble with any claim, neither with my own or with 3rd part insurances until now

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/09/08) */ Mr. ********* claim was reported for damage to his vehicle sustained at a Sonic drive-in. Specifically, it was reported the vehicle damage occurred when the vehicle was maneuvering in a parking space, with ordering menu boards and yellow posts on both sides of the vehicle. In short, although we have determined some of the damage to both sides of the vehicle was likely the result of impacts with the menu board and/or yellow posts, it is not clear all of the damage being claimed is related to this incident. Although we believe our handling of this claim to date has been appropriate, to address this matter further we asked one of our local field representatives to inspect the vehicle and provide additional insight. Once this is complete, we will advise ********** if further consideration is merited. We previously issued payment to the ********* repair facility of choice for the damage we agree is related to the accident. Consumer Response /* (2000, 7, 2021/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) After I filed the complaint I received a call from the adjuster saying they will be sending a field representative to view my vehicle. The new adjuster I spoke to was very nice and very helpful, and explained things clearly.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid my monthly insurance premium in may online and it gave me an amount of $76 I paid it then 5/21/2021 I received a letter from the dmv stating my insurance was canceled for non payment and proof of insurance was requested I called Bristol west about the issue and was told the amount that needed to be paid was $17 more to reinstate my insurance and they didn't know why it gave me a different amount online so I asked them to remove thw laps and send information to the dmv this was 5/21/2021 I received a letter in June from the dmv stating my registration would be suspended if they didn't receive proof of insurance I once again called Bristol west to have the proof of insurance and no laps to be sent over to the dmv I was told it would be faxed again I had to call two more times in July for the same thing to be sent over and again Augusta 18th where I had it faxed and they faxed over a paper saying I STILL had the laps in insurance it was never removed now I'm 2 weeks with no car

  Business response

  02/03/2022

  Business Response /* (1000, 8, 2021/09/10) */ To Whom It May Concern: Thank you for notifying Bristol West of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. Our review found that our ********'s policy was reinstated in May that incorrectly reflected a lapse in coverage. This information was electronically sent to the ** **** We do acknowledge that, due to our error, there was also a delay in providing proof of continuation/no lapse of coverage to the ** **** Although the corrected information was ultimately faxed on August 18, 2021, due to their backlog, we have been unable to confirm when the suspension of our ********'s vehicle registration will be lifted. We contacted our ******** regarding this issue and have assured her that we have taken steps to ensure that this does not happen again. We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

• Initial Complaint

  08/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  It's been 2 months since we cancelled our auto policy with MetLife and they still haven't paid the refund back to us! I called them multiple times, sent multiple emails and they just keep bouncing me around the departments with no resolution. Our most recent auto policy with them started on 4/28/2021 and was quoted at $4,360. We called on 6/22/2021 to cancel the policy effective 6/30/2021. We were told that since the most recent payment has already been processed it cannot be reversed and it will be refunded to us ASAP. Our payments between 4/28/2021 and 6/30/2021 were as follows:5/11/21 - $267.105/25/21 - $240.766/8/21 - $240.766/22/21 - $240.76Total of $989.38 - if we roughly calculate our premium we should have paid about $11.94 per day so we should have paid about $752.54 which means we overpaid $236.84 which was confirmed by the representative who cancelled our policy. When we tried calling , first we were told they don't see our 6/22 payment. We sent proof-no help

  Business response

  08/26/2021

  Business Response /* (1000, 5, 2021/08/25) */ The customer has been contacted to resolve her concerns. Please close the file. Thank you Consumer Response /* (2000, 7, 2021/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) They sent us an email agreeing with them being wrong and promised to issue a refund within the next 2 weeks. Thank you so much!!!!

• Initial Complaint

  08/24/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have had Met Life insurance coverage on my park model mobile home for a number of years - probably around 10 years. I've never filed a claim. I paid my 2021 premium in *** and sold my mobile home this month (August).I have been trying to contact Met Life to ask them to cancel my policy and to send me a confirmation of cancellation via my email address.So far, they haven't responded to my calls or emails. When I call, I get an automated message that gives me 4 options - none of the 4 options are meant for cancelling a policy. I'm never provided an option to talk to a real person. Once when I called (just a few days ago), the message said to call back during normal business hours M-F, 9 to 5 Central time. I called on a Wednesday at 10:15 Pacific Daylight Time. They should have been open during those hours.They haven't responded to my email yet either - not even an acknowledgement of receiving my request.I should be receiving a significant refund.

  Business response

  09/03/2021

  Business Response /* (1000, 5, 2021/08/26) */ We have responded directly to the ******** and have resolved her issues. Please close file. Thank you Consumer Response /* (2000, 7, 2021/09/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Met Life Ins and its affiliate, American Modern Insurance both responded to my complaint, cancelled my policy as I requested and sent me a refund check of $223.06. I am totally satisfied with their response and with my refund. Thank you very much for helping in this matter. ***************

• Initial Complaint

  08/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have bought a watercraft insurance from Foremost company on 4/6/2021 and I paid 602 dollars for 12 months of insurance , then I cancelled this insurance on 8/3/2021 so I had the insurance for 4 months only out of the 12 months period from 4/6/2021 to 8/3/2021 and if we divide the 602 dollars that I paid over 12 month period so that would be 50.16 dollars per month and since I cancelled after 4 months then they should only charge me 200.64 dollars but Foremost insurance company charged me 276 dollars so they overcharged me 75.34 dollars and they should refund me 401.36 dollars and that is when you subtract 602 dollars that I paid for 12 months and I cancelled after 4 months but they are ONLY refunding me 326 dollars instead of 401.36 dollars and this is overcharging me and stealing my money . This is very shady business practice and poor quality ******** service . They owe me 401.36 dollars and they should refund me that money immediately. I paid them 602 dollars for 12 months

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/08/26) */ To Whom It May Concern: Thank you for notifying Foremost Insurance of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. Our Foremost cancellation guidelines that are filed with and approved by the state of Alabama allow for a percentage of the unearned premium to be retained when a ******** requests a mid-term policy cancellation. This information is disclosed in the new business policy documents that were provided to our ********. Our review found that the premium refund was correctly calculated and was based on the state approved mid-term cancellation guidelines. As a result, we are unable to accommodate our ********'s request for an adjustment to the refunded amount. We thank you for your time and attention, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us. Consumer Response /* (3000, 7, 2021/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never ******** or told that there is a ************ fee or ******** And I had several other policies with ******* and I was NOT charged any fees for ************* This is very poor ******** service and a ***** ********* This is theft . I am very glad that I did cancel and took my business to another insurance ******** They will never have my business again or my family or friends . Foremost insurance ***** my money . I do NOT accept the *********** response . It's ******** Business Response /* (4000, 11, 2021/09/07) */ To Whom It May Concern: Thank you for notifying Foremost of the additional concerns presented to the Better Business Bureau dated August 26, 2021. We appreciate the opportunity to respond. We would like to clarify that each of our affiliated companies maintain their own guidelines and rating platforms that are filed separately within the states they operate in. We regret any confusion this matter has caused our ********. We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us. Consumer Response /* (4200, 13, 2021/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again this is nonsense. They are NOT solving the issue and they are not refunding my money that they stole from me . Foremost insurance and Farmers insurance are a very bad quality insurance company

• Initial Complaint

  08/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 9th 2021 I was involved in an auto accident in Philadelphia Pa. I was rear ended by a vehicle that was insured by Bristol West Insurance. Up until this point I have provided pictures of both vehicles, copies of Bristol West's insured insurance cards and Identification, an official copy of the Philadelphia Police Accident Report, as well as my statement. It should be noted that the Police report cleared puts the other driver at fault. I was recently told by a subsidiary company Security National of Bristol West that my claim will be closed due to the lack of communication of their insured. I feel as though this is not fair to have my vehicle destroyed by a citizen that at the time had valid active Auto Insurance and not be compensated. Thank you for for attention to this matter.

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/08/25) */ Dear Better Business Bureau, Thank you for your correspondence concerning a matter brought forth by ******* *****. In his inquiry, Mr. ***** expressed dissatisfaction with our handling of the above-mentioned claim. We take the ******** experience seriously and appreciate the opportunity to respond. We regret any frustration Mr. ***** has experienced as a result of the handling of his claim; however, it is necessary for us to speak with our policyholder in order to provide coverage for this claim. To date, we have made several unsuccessful attempts to reach our policyholder regarding this accident. In the event we are able to make contact we will re-evaluate the claim at that time. If Mr. ***** has further questions regarding his claim, he can reach claims supervisor *************** (XXX) XXX-XXXX or claims manager ******* ******* at (XXX) XXX-XXXX. Sincerely, Security National Insurance Company ***** ********* Senior ******** ********* Consultant Claims ******** *********

• Initial Complaint

  08/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was being charged for two exact same auto insurance policies. I cancelled the first policy in August 2020. They started a new auto insurance policy for me in August 2020. From that date onward (August 27, 2020) they were charging me for both exact same auto policies. I wrote them a letter telling them to again cancel my duplicate policy that I was being charged for. Finally they did (November 2020). In the letter I asked for a refund. The amounts I was charged multiple times was $174.xx and $175.xx and was due at least that much for refund. However they only sent me a check for $10 in the mail. Then another check months later for $20 some odd dollars. Much later they finally sent me a refund check for $495.50. Then they sent me to collections to collect on that money which I never deposited into my bank account. After that they told me to not deposit the money ($495.50). I was even told that they do not owe me any refund. I have talked with them on the phone. No resolve.

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/09/03) */ To Whom It May Concern: Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. It is always our intention to provide an excellent experience for our policyholders and we regret that this did not occur. We reached out to our customer by email and assured him that we have escalated his concern regarding not having received a refund of the unearned premium. We informed him that we will notify him once this matter is resolved and provide him with the amount of his refund. We thank you for your time and attention to this issue, and we apologize for any inconvenience that we may have caused. If we can be of further assistance, please contact us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩