ComplaintsforFarmers Insurance

• Initial Complaint

  07/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  5/10/21 I advised Metlife/Famers that I would be moving from Kansas City to TX, to update my account to reflect the new location, the rep took me through some steps to make the adjustments & stated that it was complete. On 5/21/21 there was a double deduction from my payroll for the renters INS & the original deduct for the auto totaling $124.87, I called back on 5/31/21 & the guy rep I spoke with stated that the previous rep kept the MO policy open so I was paying for two policies however he stated he removed the MO policy and all was corrected. On 6/1/21 I called before my deduction which was due 6/4/21 to ensure things were in order since I had other critical bills to pay & the rep stated all is well. On 6/4/21 there was a double deduction for the renters & auto totaling $201.09, there were 3 total double charges for my policy that wasn't correct. I was promised refunds but has not received any. Its caused critical financial issues. No one at this company knows what their doing.

  Business response

  08/11/2021

  Business Response /* (1000, 5, 2021/07/29) */ We have sent a response to the ******** today, July 29, 2021 regarding her inquiry.

• Initial Complaint

  07/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter was involved in an accident with a client of this company that was at fault. I'm trying to get my rental car reimbursement that due back from this company, since the person that hit my daughter car was at fault. I've uploaded the invoice and I've called several times and left messages and I even texted one of the adjusters and no one has called me back or gotten in contact with me. The company is Bristol West and the claim # is XXXXXXXXXX-X Your help will be greatly appreciated! Thank you

  Business response

  08/16/2021

  Business Response /* (1000, 5, 2021/08/03) */ We are pleased to confirm that we have issued a payment in the amount of $236.84 for rental reimbursement on July 30, 2021. We deeply regret any frustration you have experienced during our handling of your claim.

• Initial Complaint

  07/28/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello I am having the largest horrific day with *** ********** I do not understand why I can not get my policy to either liability and she is soooooooooooo wonderfully wanting the cancel the insurance is her primary focus and doesn't wish to listen to me at all in regards to needing to keep insurance. Yet only under certain conditions. *** was ******* non professional ******* ********* and ******* my anger to raise against her. How can someone work for a company who is ******* about myself and this car insurance. THE GOAL WAS TO HET IT DOWN TO $100 SHE SAID I CANT SAY I LIKE ********!! I do not understand that momentum at all. I do not understand why I can not have a bill under $200 dollars so I can pay it. So what does that Intell I have to do a stop payment because it was only done by card. So she is canceling the policy and is not from here her character and gullible ness as a agent suck. You get what you give if you are not a ********.

  Business response

  08/06/2021

  Business Response /* (1000, 5, 2021/08/06) */ To Whom It May Concern: Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. Records reflect that the consumer contacted her agent two days prior to her first scheduled draft. At that time, she requested to change her due date, as she did not believe that she would have sufficient funds to cover the deduction. Over the course of several texts and phone calls, her Agent advised that she could not alter the due date. As an alternative, the consumer asked to reduce her coverage to reflect liability only. When asked if it was the consumer's intention to remove comprehensive/collision and towing coverage, the consumer questioned the agent's competence, and instead requested to cancel the policy. Per the consumer's request, the policy was appropriately terminated. Currently, the account reflects a balance due, and the consumer has been billed under separate cover. We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us. Business Response /* (4000, 12, 2021/11/10) */ Approximately one month after remitting payment of $179.20, the consumer requested to terminate coverage. Due to the amount of time that has elapsed, the policy is no longer eligible for reinstatement. If she has not already done so, we encourage the consumer to secure replacement coverage as soon as possible.

• Initial Complaint

  07/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was side swiped from back on the highway by the insured of this company. My insurance company told me I was NOT at fault and to file a claim directly with the other person's insurance, MetLife. I did, I sent pictures, even went to the insurance preferred auto body for an estimate that they provided. After all of that, MetLife told me they could not do anything until they are able to speak with their insured. They didn't even have the cell phone number the lady called me from in front of the State Trooper to make sure she gave me the right number. I reached out to the lady that hit me, and no answer or response. MetLife keeps saying they need to speak with her first. I received guidance from an attorney, that advise to tell them they are not acting in "Good Faith" and to resolve within 15 days, still nothing. I do not want to file with my insurance because I will have to pay a deductible, and that's not fair to me. I need MetLife to do the right thing, it's clear insured is at fault

  Business response

  08/18/2021

  Business Response /* (1000, 5, 2021/07/29) */ Customer was contacted today, July 29, 2021 regarding her inquiry to the BBB. Consumer Response /* (3000, 7, 2021/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The insurance company adjuster **** ***** told me to sue her, because he has 30 days to make a decision and can deny the claim. Furthermore, the compliant was not that they notify my, but the adjusters said their insured was not responding to their calls, emails, and letters mailed out since her first accident in May, and that it's nothing they can do until they speak with their ********. Additionally, this company is evading their responsibility. There was no resolution to-date. Business Response /* (4000, 9, 2021/08/04) */ response

• Initial Complaint

  07/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got into an accident with a farmer's client on 4/15/21 on my way home from work ********************* The right rear tire rim was badly bent and i was afraid to drive home :32 miles on a rainy night .So i got it towed home .I got a rental from the same company from 4/17/21 to 5/24 /21 when the repair shop said my car was ready to to come home.I attached the rental and tow invoices on my farmers claims page and called the claim adjuster ******* ******* who said i should pay for this out of pocket and then she would reimburse me after she had confirmed the records from the repair shop.I have left a voicemail for her and her supervisor ***** ****** with no ************* is aware that the invoices are attached to the claims page as she confirmed that she could view them when i spoke to her .I have also attached the sms i got from the repair shop to collect my car on 5/24 /21 which was the day i returned my rental car

  Business response

  08/15/2021

  Business Response /* (1000, 5, 2021/08/02) */ We are pleased to confirm payments in the amount of $950.00 for rental reimbursement and $190.00 for reimbursement of a tow bill were both issued on July 26, 2021. We deeply regret any frustration you have experienced during our handling of your claim.

• Initial Complaint

  07/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is the situation Bristol West Sent me my Bill to renew my insurance for six months They wanted me to pay by Credit card but I don't have a credit card to pay $******* with so I gave my grandma the money and we contacted Bristol West by chat and told them I could not pay by credit card would it be O K to send them a check from my grandmas account the check was good so no worries Check was sent on June 30th bill was due on the 12July we checked at the bank and the bank received the check on the 8 of July so it got there before it was due but Bristol west is charging me $25.00 late payment that I do not owe. this is the second time that Bristol West has tried to get money I do not owe. I used my tax money to pay my insurance so I am legal to drive to work . I am trying my best to follow the law but it is not right when companies like this try to rip me off. When I have to contact the insurance company you can never talk to just one agent it is always somone diferent

  Business response

  08/05/2021

  Business Response /* (1000, 5, 2021/08/04) */ To Whom It May Concern: Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. We have confirmed that the $25.00 NSF Fee has been waived and our ********'s account is now paid in full. Our review found that, due to our oversight, our ********'s payment was received on July 8, 2021, however, the payment was incorrectly applied to the prior policy term account. We also confirmed that the Electronic Funds Transfer (EFT) draft was not discontinued when the ******** notified us on June 30, 2021, that a check would be mailed for the renewal premium in place of the EFT draft that was scheduled to process on the July 12, 2021, renewal date. We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us. Consumer Response /* (2000, 7, 2021/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/26/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I cancelled my insurance prior to the new policy starting and they still drafted the money from my account. I called to complain and was told a refund would be mailed to me within 7-10 days, instead I received a certified letter stating no refund would be issued. Here is the first email telling me I would receive a refund. I did receive a call from ***** and from Mr ******* telling me a refund would be sent. Forwarded Message From: "***** ******** ********************************** To: "******* *******" *********************** Sent: Thu, Jul 15, 2021 at 3:08 PM Subject: Re: Policy Cancellation Good evening, Policy has been cancelled effective the renewal date. Refund will be mailed out to you in 7-10 business days. Again i apologize for the inconvenience. ***** ****** Office of ******* ******* Farmers Insurance ********************************************************************************************** ******************************** *******************************

  Business response

  08/05/2021

  Business Response /* (1000, 5, 2021/08/05) */ Case: ****** To Whom It May Concern: Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. As an insurer, our intention is to always provide an excellent ******** experience and we regret any confusion that our policy document may have caused. We contacted our ******** by phone and email and advised her of the cancellation date, the amount of their refund and when it was mailed to her residence. Should our ******** have any further questions, she has our contact information. We thank you for your time and attention to this issue, and we apologize for any inconvenience that we may have caused. If we can be of any further assistance, please contact us. Consumer Response /* (2000, 7, 2021/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  07/22/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a notification that my carinsurance payment had gone up. From $399 to almost $****. I called to ask why (there were no moving violations etc.) and the insurance company reported changes in state regulations. They could not tell me what regulations had changed nor could I find and articles relating to any changes. I have been a customer for 3 years and they did not offer any further explanation.

  Business response

  08/05/2021

  Business Response /* (1000, 5, 2021/07/22) */ Case: XXXXXX To Whom It May Concern: Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. We are unable to locate a policy with the information provided. We find nothing in our systems under the name, address, or email on the complaint. The customer did not provide their phone number so we were unable to search that information. If the customer could please provide a policy number and review their policy documents to confirm they are insured with Farmers Insurance Group or one of our subsidiaries, we would be happy to review further. If we can be of additional assistance, please contact us. Consumer Response /* (3000, 7, 2021/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am no longer a customer due to the delay in response from farmers/metlife. That is why they cannot find an active policy number. My phone number can be accessed with a search of my name. Also I uploaded documentation with my policy number on it with my original complaint. Business Response /* (4000, 9, 2021/07/23) */ To Whom It May Concern: Farmers does not have access to MetLife policies or systems and no additional documentation was provided to us by the BBB with this complaint. Please direct the ********'s concerns to MetLife as their business is not accessible to Farmers at this time. Thank you. Consumer Response /* (4200, 11, 2021/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Metlife transfered to farmers, farmers transfered back to metlife. Very frustrating.

• Initial Complaint

  07/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car insurance it's thru Farmers Insurance. Under this policy it's my daughter and my son. My son got a *** in ***** so he needs a **** for *** requirement so he can have a license. The problem it's that my son sold his car and cancel the insurance for that car but his **** got attach to my car. Well, Farmers insurance send a notification to DMV canceling supposedly his **** and *** suspended his license. I have called Farmers insurance everyday for a week now and they say that the **** it's showing active and that they don't know why *** suspended his license. Since Thursday of last week they were going to fix it. I was told that within 24 hours. Every single day. I am told the same. I just need the **** fix and the copy send to me so he can take it to DMV

  Business response

  08/10/2021

  Business Response /* (1000, 5, 2021/07/30) */ To Whom It May Concern: Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. We have confirmed that a revised SR-22 has been provided to our ******** with the correct required designation for his new auto policy. Our review found that the when the original auto policy that maintained the existing SR-22 was cancelled, an electronic notification was sent to the CA DMV per state requirements. However, at the time of cancellation, we did not have a new auto policy for the insured's son. To satisfy the SR-22 filing requirement, his information was added to the ********'s auto policy and an SR-22 was prepared. When a new auto policy was ultimately issued for the ********'s son, a new SR-22 was provided. We do acknowledge that this SR-22 did not have the correct designation and there was a delay in providing our ******** with the revised document. Copies of the SR-22's have been provided to our ******** for her records. We thank you for your time and attention to this matter, and we apologize for any inconvenience this matter has caused. If we can be of any further assistance, please contact us.

• Initial Complaint

  07/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased Auto insurance from Bristol West and paid six months in advance for full auto coverage. Which included collision, comprehensive and liability for my 2009 Jeep Liberty. My car was stolen and recovered. My car was taken to M and M auto care in **************** It has been at the repair shop for 3 months due to lack of communication and refusal to pay on Bristol West behalf. The adjuster didn't total the car. I had rental insurance but only for 30 days.Due to the delay ,I paid close to $**** out of pocket for a rental car. The car needed an engine,which was warranted for only 3 months. That will end on August 12, I still don't have the car. The car has gotten an engine,starter, transmission and radiator. ( also other minor work) Due to all of this, I have lost wages. I need your help to resolve this matter. The adjuster is blaming the repair shop, the shop is blaming the insurance company. I am afraid the car will not be dependable and is unsafe to drive.

  Business response

  08/11/2021

  Business Response /* (1000, 5, 2021/07/29) */ Thank you for bringing this matter to our attention. After review of all the information known to us, we must respectfully maintain that our claim handling is appropriate given your policy provisions. Our file reflects that Ms. ******** spoke to our Field Claims Supervisor ****** ******* on July 28, 2021 regarding the handling of her claim. Ms. ******* explained to Ms. ******** that we have addressed all supplements received from her shop timely and there was no delay in handling on our end. Unfortunately, Ms. ********'s rental limit has been exhausted and we are unable to consider payment for further rental expenses. Ms. ******* also explained to Ms. ******** that we are unable to consider payment for lost wages as those are not covered under her policy for this loss type. We apologize for any frustration Ms. ******** experienced as a result of our handling of this claim. Should Ms. ******** need further assistance, we encourage him to contact Claims Supervisor ******* ****** at (XXX) XXX-XXXX.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩