Reviews

Review Details

• Review fromAnne M

  Date: 03/29/2025

  5 stars

  Anne M

  Date: 03/29/2025

  Sonsio was chosen by my insured auto paint coating company to take care of pine sap that I wasnt able to remove. They offered to come to my residence, they did an excellent job and took care of me promptly and professionally.
  

  Sonsio LLC

  Date: 03/31/2025

  Thank you so much for sharing your experience! We're glad to hear our team was able to assist you promptly and professionally, and that you were satisfied with the results. We appreciate the opportunity to support you and are always here when you need us!

• Review fromMarlene B

  Date: 01/20/2025

  2 stars

  Marlene B

  Date: 01/20/2025

  I got a warranty through ***** for my windshield and it turned out that they passed it to this company. I called ***** who told me to call this company. No one would answer when I called and it usually took several days for them to respond via phone or email. I was then sent to ********, which was fine, but the instructions given to me about what I needed to do were not clear. ******** was able to recalibrate cameras, but I was told by Sonsio that I would have to have cameras recalibrated. I also had to go back to ***** to get a coating that goes on the windshield after the new windshield is installed. Everything took time and instructions were not clear. I'm wondering how many people actually work for Sonsio.
  

  Sonsio LLC

  Date: 01/28/2025

  Thank you for taking the time to share your feedback. We apologize for any frustrations you experienced during your claim process. We understand how important it is to have clear communication and a smooth resolution, and its disappointing to hear that we fell short of meeting your expectations.
  
  After reviewing your case, we see that you first contacted us on 12/20/2024 to start your windshield replacement claim. We requested a photo of the damage, which we received the same day. On 12/27/2024,we attempted to reach you by phone, leaving a voicemail, and followed up with an email to let you know we were ready to proceed with scheduling. You returned our call on 12/30/2024, and we scheduled the replacement with Safelite for 1/2/2025, including the necessary ADAS recalibration as mentioned in the email we sent. You were also advised to contact your dealership for the chemistry reapplication on the new windshield.
  
  We regret if you felt that the instructions provided were not clear. While Safelite handled the recalibration, our intent was to ensure you were aware of all steps required, including any dealership-specific processes like the windshield coating.
  
  We value your feedback. We are reviewing this case internally to identify areas for improvement. A lead will be giving you a call directly to go over any further questions you may have.
  
  Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns.

• Review fromTREVOR W

  Date: 01/07/2025

  1 star

  TREVOR W

  Date: 01/07/2025

  Sonsio is a 3rd party vendor for Good *** Tire and Wheel protection policy. They mislead that information when it comes times for a claim. Good *** passes you off to Sonsio, once you submit a claim to do their dirty work for them. Who then request information that may be needed but not required to be able to deny your claim. Its insane the information they want, like 6 different photos of a blown out tire, pre authorization from Sonsio when they arent even on Good *** card for Emergency Tire Hazard. And they expect all that while your in a high stress dangerous situation along the side of the freeway and to also keep the tire. I dont know where they expect me to keep a Class A bus tire, but also one of the reasons the claim was denied. I didnt provide enough photos of the blown out tire and I didnt keep the tire and I didnt get pre authorization from Sonsio. They refer you to a brochure page two like paragraph 27 that Ive never seen. Also they will only pay $500 per event. So even if you blow out two tires or have additional damage the max is $500. The value, experience and service is horrible and if I could give no stars I would. Dealing with ******* ********????Supervisor, Tire Operations *** Certified Direct: ************ **************************** Has been nothing short of disappointing experience and I will never buy and product or service that is 3rd party backed by Sonsio again.
  

  Sonsio LLC

  Date: 01/09/2025

  Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify the situation. Our goal is always to provide exceptional service and ensure our customers understand the terms of their coverage.
  
  We see that you purchased a new tire on 11/26/2024. We received your invoice from Good *** on 11/29/2024. Sonsio opened a claim and reached out to you as a courtesy to see if we could verify the information needed for the claim. The terms of the policy require customers to contact ********************** for prior authorization before replacing a tire, as well as to maintain possession of the damaged component for verification. Unfortunately, even without your contacting us for pre-authorization, we did not have the ability to verify the required information due to the disposal of the tire. This made the claim ineligible under the terms of your coverage.
  
  We understand there may have been some confusion between the Road Hazard Benefit and the Emergency Roadside Assistance Benefit. Weve already provided links to the coverage details to help clarify the differences and explain the requirements further.
  
  We value your feedback and take it seriously. If you have additional questions or concerns, please dont hesitate to reach outwere here to help. Thank you for giving us the opportunity to address this matter.

• Review fromBenji M

  Date: 12/16/2024

  5 stars

  Benji M

  Date: 12/16/2024

  Everything went as smoothly as it could have! The technician was spot on ... arrived precisely at the scheduled time and delivered excellent results!!
  

  Sonsio LLC

  Date: 12/20/2024

  Thank you so much for taking the time to share your positive experience with us. Your kind words and feedback mean the world to our team and serve as a great reminder of why we do what we do!

  We are thrilled to hear that we were able to meet your expectations and provide the level of service you deserve. Your support and trust inspire us to keep striving for excellence every day.

  If theres anything else we can do for you, please dont hesitate to reach out. We look forward to continuing to serve you in the future.

• Review fromJerry K

  Date: 10/30/2024

  4 stars

  Jerry K

  Date: 10/30/2024

  Good service tech was on the top of his game Pleased with the out come
  

  Sonsio LLC

  Date: 11/06/2024

  Thank you for sharing your feedback on your experience with our company. We truly value your insight, as it helps us continue to improve our customer experience. We're glad to hear the process went smoothly! We noticed you scored us a 4 out of 5was there anything we could have done better?

• Review fromlina T

  Date: 10/23/2024

  1 star

  lina T

  Date: 10/23/2024

  They do not respond promptly, must always call them. They do not cover the whole tire or issue, they pay whatever they want and you must pay the rest yourself. No point to have them cheaper out of pocket.
  

  Sonsio LLC

  Date: 11/07/2024

  Thank you for reaching out about your claim. We understand your concerns regarding the coverage details. While your claim was approved and paid, New York state tax law prevents us from covering sales tax. All items in the claim were processed according to your contracts terms.

  Our team attempted to contact you on 10/25 (once by phone and once by email) to discuss any questions and provide further details, but we didnt receive a response. If you have any additional questions, please feel free to reach outwere here to help.

  lina T

  Date: 11/09/2024

  that was not only sales tax, your company only paid 40%, which we should be warned before hand that you do not reimburse fully.

• Review fromRobert D

  Date: 10/11/2024

  5 stars

  Robert D

  Date: 10/11/2024

  Sonsio is an amazing investment! Fantastic company! Always helped from pick out and towing, great investment, I highly recommend them and there services.
  

  Sonsio LLC

  Date: 11/06/2024

  Thank you for sharing your feedback on your experience with our company. We truly value your insight, as it helps us continue to improve our customer experience. We're glad to hear the process went smoothly!

• Review fromJESSICA C

  Date: 07/24/2024

  1 star

  JESSICA C

  Date: 07/24/2024

  Recently purchased a Sonsio warranty. It is quite an expensive warranty, but we purchased it because it seemed comprehensive and we wanted the BEST coverage for our beloved new vehicle. However, due to circumstances outside of our control, we ended up with scratches alongside the vehicle which included paint gouging. Sonsio claims that they will only fix dents that do NOT involve paint. Who has ever heard of an object hitting a vehicle hard enough to dent, without causing damage to paint??? This only happens in fantasy land! In conclusion, we are paying for a warranty service that is unwilling to help in any way. When I called to report the damage, the representative over the phone showed no concern or empathy for the situation... he was unwilling to assist in any way. My advice would be to NEVER buy this warranty, as it is nothing but a rotten scam!
  

  Sonsio LLC

  Date: 07/30/2024

  On April 5th,2024, ***************************** purchased a 2024 Chevrolet Silverado HD from Reedman *************** (ATLU), **. During the purchase of the vehicle, they sold a plan in which we administer, SVP Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII.
  
  July 19th,2024, ******* called in to our customer care center to file a report of damages on the 2024 Silverado.
  She Indicated on the call that there was a dent with paint damage located on or near the tailgate of the vehicle. Our CSR advised paint damage is not repairable though the *** process. Instead, the repairs will require a body shop as the affected area will need to be painted. See below for coverage, limitations, and exclusion section of the customer contract:
  
  Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Coverage:
  Paintless Dent Repair (***): provides coverage for unlimited removal of certain dents and creases from the Covered Vehicle using Dent Wizards *** repair process.  Each *** repair covers the removal of any dents and creases that do not exceed 3.25 x 2 (approximately the size of a traditional credit card)within an area located on a single panel of the Covered Vehicle.
  
  Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Limitations:
  E. Paintless Dent Repairs: 1. *** is limited to steel or aluminum body panels. 2. *** repairs are subject to accessibility (e.g., an area within 3/4 of a door edge is not accessible). *** is limited to the cost of reconditioning, rather than replacement. 4. *** repairs will only be provided if the repair can be made using the Dent Wizard *** process. 5. The Administrator shall have sole discretion in determining if a repair can be made. All *** repairs must be completed by a representative authorized by the Administrator.
  
  Appearance Advantage Key, Windshield & Dent Reedman NOCAP SII Exclusions:
  D. PAINTLESS DENT REPAIR DOES NOT PROVIDE COVERAGE FOR THE FOLLOWING: (1) ANY DENTS OR CREASES THAT HAVE PUNCTURED THE ***** OR RESULTED IN VISIBLE PAINT DAMAGE; (2) REPAIRS TO ANY AREA OF THE COVERED VEHICLE THAT IS NOT A STEEL OR ALUMINUM BODY PANEL (E.G., BUMPERS); (3) THE REPLACEMENT OF ANY PARTS; (4) ANY DAMAGE THAT REQUIRES REPLACEMENT OF BODY PANELS, OR SANDING,BONDING, OR PAINTING; (5) HAIL OR ACORN DAMAGE OR ANY OTHER PERIL COVERED UNDER YOUR COMPREHENSIVE AUTO INSURANCE POLICY.
  
  
  Result
  We informed ***************************** on July 19th that the damage was not covered. We explained that being paint loss, it cannot be repaired using the paintless dent removal technique. Instead, the repairs require a body shop as the affected area will need to be painted.
  
  We understand ******** frustration and disappointment regarding the denial of the claim,particularly given that this was her first claim with us. As a gesture of goodwill, we are willing to set up an in person visual inspection to assess the damage further.

• Review fromFred R

  Date: 06/17/2024

  5 stars

  Fred R

  Date: 06/17/2024

  The representative was courteous and prompt in his response. He took my information and called me back within 10 minutes and scheduled a satisfactory appointment within 2 days. He called back to see if the work was completed. I was completely satisfied.
  

  Sonsio LLC

  Date: 06/20/2024

  Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky to have customers like you. Were here if you need anything!

• Review fromDiane B

  Date: 04/30/2024

  5 stars

  Diane B

  Date: 04/30/2024

  Sonsio provided us with prompt and ******-free service! We're so glad that we bought the policy when we purchased our car.
  

  Sonsio LLC

  Date: 05/06/2024

  Thanks for the feedback on your experience with our company. We sincerely appreciate your insight because it helps us build a better customer experience. We are always happy to hear when this process goes smoothly and works for everyone!