Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I noticed that there is inaccurate account that I needed to report. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:Account Name BUDGET CTRL Balance $5,998 Account Number **************
Business response
11/15/2022
November 15, 2022
BBB
PO Box 191279
*****, **. *****
Re: ***********************
In response to the referenced complaint of ***********************, Budget Control Services, Inc., (BCS) offers the following response:
************** had a collection account assigned to our office on May 17, 2019, by *************************** P. C. This is for medical services performed out of ***********************. Our records show that we have made numerous attempts to contact ************** regarding this collection matter. On November 19, 2020, we received a credit bureau dispute that we reviewed, and all her personal information matched so we updated her credit report to show this was a dispute. On November 27, 2020, we received correspondence from ************** requesting validation of this debt.Validation was printed and mailed to her.
Over the next year we continued to receive credit bureau disputes we again verified that all her personal information matched, and the account was reporting as a dispute on her credit report. In December 2021 in response to another dispute we received we again printed and mailed the validation to her. We received a new address, so we updated and remailed the validation.
We have received more credit bureau disputes from ************** and each time we have validated that she was the patient. We continue to report this open account as a dispute to the credit bureau.
If you have further questions,please feel free to contact me.
Sincerely,
***************************
President
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.