ComplaintsforWakefield & Associates

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Initial Complaint
07/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been receiving text messages from Wakefield and Associates regarding a debt that does not exist. I have spoken with my insurance company and the hospital regarding any outstanding payments that need to be made, and there is nothing I owe.
Business response
07/16/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** complaint. Our client, CEP America **********, placed an account in our office on January 22,2024. These services were rendered to ************************* on October 16, 2022 at ******************************. While at the hospital ************** received physician services. It is the physicians bill that has been placed in our office for collections. We have dispositioned Ms. ****** account has cease and desist.
Initial Complaint
06/12/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with charter communications, i do not have a contract with Wakefield & associate and they did not provide me with the original contracted per my request.
Customer response
06/12/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:____Alexander Harris_______________________________ Date: _6_/12__/2024____

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/____ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
- The account number:_____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Customer response
06/14/2024
My account number is: ************

Below is proof of the phone call and i spoke to ***** on a recorded line this morning from Wakefield associate, and he confirmed I had a zero balance. I would like to for the zero balance to be shown on my credit report and the removal of this off my credit report like they initially promised. Thanks,
Business response
06/20/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to **************** complaint. Ms. ************* has been paid in full. Wakefield has requested that this account be removed from **************** credit report. **************** will receive no further communication from us regarding this matter.
Customer response
06/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
06/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Wakefield and Associates handled the debt collection for a medical bill I was unaware of. On January 23, 2024 I paid CEP America the $527.80 I owed them. CEP notified Wakefield of the payment, and I confirmed with both parties that the debt was resolved. Wakefield never contacted me after the debt was confirmed. However, I recently noticed my credit score went down approximately 80 points, and I noticed it was because of a derogatory **** filed by Wakefield and Associates on March 11, 2024. Please clear the derogatory ****, as the debt was paid on January 23.Wakefield account # *************** America payment reference # *****************,CEP America patient ID # **********
Customer response
06/11/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here: ***************************; Date: 6/11/2024

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 1/23/2024 by Phone
- The reason why I believe the alleged debt is NOT valid is: I paid the original servicer, CEP America **********, on January 23, 2024, and was never sent a letter from Wakefield & Associates (only text messages). I confirmed with both Wakefield and CEP that the bill was fully paid, yet a derogatory **** still appeared on my credit report on March 11, 2024.
- The account ******************
Business response
06/17/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******** complaint. An initial notice was sent to ****************** on December 21, 2023. Wakefield has no record of return mail. Wakefield reviewed this account with our client and verified that a payment of $527.80 was made. This payment has been applied to Mr. ******** account. ****************** will receive no further communication from us regarding this matter. A credit deletion request has been sent to the credit reporting agencies.
Customer response
06/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
06/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a "debt" I had, which I didn't have, my insurance pays for nearly everything and you guys just now decided to open a credit account without telling me in advance nor did I receive anything in the mail for any hospital saying I need to pay them, no call no email, stop scamming and close this before I get JAG to help against your scam. If a hospital wants me to pay them they should come to me.
Business response
06/17/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to **************** complaint. Our client, Southeastern Emergency Physicians, LLC, placed an account in our office on January 31, 2022. These services were rendered to *************************** on November 11, 2020 at ***** ********************* An initial notice was mailed to *************** on February 10, 2022. Wakefield has no record of return mail. An itemized statement has been requested from our client and will be mailed to **************** within 30 days. A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
06/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The debt collector sent written notification of a debt to my daughter, which we disputed. Despite acknowledging by phone that the debt is not hers (she was in a different state, in a classroom at the time of the reported services for a company nobody in the family had heard of), we have not received written confirmation that the debt to her name has been canceled and no negative marks were submitted to any credit bureaus.
Business response
06/25/2024
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Mr. *********** complaint. Wakefield can confirm that *********************** & ************************* do not have an account with ********************. Now that Wakefield is aware that it reached the wrong party it is unable to release any information. Wakefield has confirmed that no information was furnished to Miss *********** credit report.
Initial Complaint
06/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with WAKEFIELD & ASSOCIATES. I do not have a contract with them. They did not provide me with the original copy as requested.
Customer response
06/02/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:____desiree mayshack_______________________________ Date: __06/_02_/____2024

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __06/__02/___2024_ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
- The reason why I believe the alleged debt is NOT valid is:_____i did not sign any contractstating that i owe them any money or have to pay them any money. I have never heard of this company. _____________________________________________________________________________________________
- The account number:___________was not give to me or I was not informed of any account numbers
- __________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Customer response
06/02/2024
I am not liable for any debt from either of these collection agencies. I have not signed a contract. I have not received ant reference numbers or account numbers. Due to the fact that I did not sign a contract stating that I owe these companies any money, I can not be held liable and demand for them to be removed from my credit report immediately.
Customer response
06/05/2024
The phone number for this company is ************
You will be able to see in the picture that I provided, that I tried calling but didn't get an answer so I do not know the account number at this time

Business response
06/14/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******** complaint. Our client, Northwest Emerg Phys, LLC, placed an account in our office on June 29,2019. These services were rendered to ******************************* on May 17, 2018 at ******************************** An itemized statement has been requested from our client and will be mailed to ******************** within 30 days. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
06/14/2024

Complaint: 21791305

I am rejecting this response because:
I am not liable for any debt through this company, as I have nit signed a contract with WAKEFIELD, so I do not owe this company any money and demand this debt be removed from my credit.
Sincerely,

*******************************
Initial Complaint
05/31/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In September of 2023 ,I received a surprise billing from Wakefield and Associates stating a I owed $555.00 for a medical service in ***********. After talking with the collection agency, the bill was for service provided at **************** on February 2, 2022. I followed up with letter stating this was not my bill as I've never been to Barstow or had any medical service them. I considered the matter closed as I did not hearing anything further from Wakefield. In late December 2023, I received another letter stating I owed this **** of $555.00. I immediately contacted Wakefield deputing the bill and followed up with letter . I also contacted **************** and the hospital could no record of any service provided to me at any time. At the suggestion of ****************, I called Sound Physicians of ********. The company had a billing for a ********************************* but the birthdate and medical insurance information was NOT MINE. Sound Physicians stated they would contacted Wakefield and cancel the debt which they failed to do as I received a letter yesterday from Wakefield with service information that I had requested months ago. I have a response letter to Wakefield ready to be mailed stating NOT MY DEBT. Wakefield. Primary File # **-233422455,
Business response
06/11/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******** complaint. Our client, Sound Physicians Emergency Medicine, placed an account in our office on September 1, 2023 for services rendered to ********************************* on February 2,2022. An itemized statement was mailed to ****************** on May 21, 2024.Wakefield has requested that this account be removed from Mr. ******** credit report.
Customer response
06/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
05/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ******************************* I do not have a contract with Wakefield & Associates. They did not provide me with the original contract as I requested.
Customer response
05/24/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here:
__Rysa Blanchette___________________________ Date: 05__/_24_/_24

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 04__/_11_/___24_ by Select one -> Email, Phone, Mail, or Other (Please specify)___notified them the original debtor had been paid and resolved.______________
- The reason why I believe the alleged debt is NOT valid is:____I personally went to the facility I owed the debt to. They offered a 30% discount for paid in full. Account was paid in full and resolved. I no longer owe any money to this account. I need it removed from my credit report as it is not a debt I owe.______________________________________________________________________________________________
- The account number:___
- __GO0005636267_ is the account number for the account at the hospital.
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Customer response
05/28/2024
I submitted the message via CreditKarma on 04/11/24.
Business response
06/13/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. *********** complaint. Our client, Emergency Coverage Corporation,placed an account in our office on September 19, 2023. These services were rendered to ***************************** on August 21, 2022 at ********** ********************* A validation letter was mailed directly to ************************ on June 12, 2024. A credit deletion request will not be sent to the credit reporting agencies as it is the position of Wakefield that no violation has been committed.
Initial Complaint
05/22/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with CEP America LLC, I do not have a contract with Wakefield & Associates, they did not provide me with the original contract as i requested.
Customer response
05/23/2024
I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

Insert Your Name Here: **********************; Date: 05/23/24

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 05/0824 by mail.
- The reason why I believe the alleged debt is NOT valid is: I am not reliable for this debt
- The account number: *********
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Business response
06/03/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ****************** complaint. Our client, CEP America LLC, placed an account in our office on December 28, 2022 and March 4, 2024.These services were rendered to *********************** on April 15, 2022, at ******************************************** and August 3, 2023, at *****************************. Itemized statements have been attached to this response for review. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
06/04/2024

Complaint: 21745022

I am rejecting this response because:
I did not receive the original contract bearing my signature to prove that I owe this debt. Instead, I received a print out. If I do not receive proof of my signature, I request that this debt be removed from my credit report.

Sincerely,

***********************
Initial Complaint
05/20/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Wakefield & Associates. I have never signed any contract or agreement, stating that I would pay them anything. I have requested verification of any contracts that they suggest I have with them. They received the letter in their office on 4/17 9:58 am and I have not received any type of correspondence or validation pertaining to the alleged debt. I am requesting that any items pertaining to Wakefield and Associates be removed from my credit report immediately Thank you!
Customer response
05/21/2024

I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.

*****************; 05/21/2024

I requested the verification of the debt from Wakefield & Associates on 04/12/2024 by certified mail

The reason why I believe the alleged debt is NOT valid is I do not have any knowledge of the account and I have never had any contract, neither verbal nor written, with WAKEFIELD AND ASSOCIATES

The account *****************

******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Customer response
05/23/2024
Hello,
Is there anything else besides the full account number and or screenshot that I may have to send so that I can know to send everything all at once so as to receive correspondence involving a resolution instead of requests for more info?
Thank you.
Customer response
05/23/2024
I called Wakefield and Associates at 2:02pm to request the full account number. No one was available to provide that information.
I've sent a screenshot of the phone call with the referenced phone number they provided
****************
Business response
06/11/2024
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ************** complaint. Our client,Sound Physicians Emergency Medicine, placed an account in our office on September 1, 2023 for services rendered to ********************* on July 3, 2021. An itemized statement has been requested from our client and will be mailed to ************ within 30 days. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer response
06/12/2024
Hello,

As I stated, I do not have a contract with Wakefield and Associates. I have never agreed neither verbally nor in writing that I would pay Wakefield and Associates for any type service. If Sound Physicians Emergency Medicine and Wakefield and Associates have an agreement with one another, that is solely between the two entities. I am requesting that Wakefield and Associates cease collection attempts and remove the **** from my credit report.

Thank you!

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