ComplaintsforWakefield & Associates

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or around April 12th, I paid $2,091 for four accounts that were in collections with ********. Several days later, my husband paid an account off that was on his credit report (but also fell under my account with *********************. Since I made the first payment to Wakefield, I have been trying to obtain a debt deletion/debt paid in full letter from Wakefield to provide to my mortgage loan officer as we are attempting to buy a house. First I was told I had to submit a request to ****************** requesting these letters. After no response from that e-mail, I called more than one time asking for updates or alternative solutions. It was confirmed more than once that I had the correct e-mail. Finally, a rep told me how to obtain the letters on the website. I did so, but the account numbers on these letters DON'T match what is reported to the credit bureaus. I continued calling for help and was finally told they'd given me the wrong e-mail address. I followed the instructions for that and never got a reply. I called back and was given a ridiculous excuse for why they didn't. I have sent numerous e-mails since then to the supposed correct e-mail asking for the letter and nobody will respond to my e-mails. Wakefield refuses to send me these letters, finding a new excuse every time and not ever providing me ANY written communication as to why they will not send me these. I have yet to even get an e-mail acknowledging they received my e-mails and are working on my request. It has been impossible to get any written documentation at all that shows it as paid, even just a receipt. They tell me that they reported to the credit bureaus that it was paid, however, it was confirmed by a credit bureau that on May 8th, Wakefield reported I still owed all of the balances.

  Customer response

  05/11/2024

  My complaint is not claiming this debt is not valid. I agree the debt is valid, and I have paid it. My complaint is that they refuse to send me a debt paid in full or a debt cancellation letter that I can provide to my mortgage lender to prove I paid the debt. 

  

  Business response

  05/23/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ****************** complaint.  ****************** made a payment of $2,090.73 on April 11, 2024.  This payment was applied to four of the accounts that are listed in our office, bringing those four accounts to a zero balance.  Wakefield currently has thirty remaining open accounts.  The total balance for these accounts is $7,582.50. A letter showing all the accounts and their current balances, including zero balances, has been attached to this response for review.  Credit deletion requests have been sent to the credit reporting agencies for the accounts that ****************** has paid in full.  

  Customer response

  05/23/2024

   
  Complaint: 21694507
  
  I am rejecting this response because:

   

  First of all, I do not consent to information about accounts not relevant to my complaint being posted here. Second, it took numerous phone calls and e-mails to Wakefield to get the letter in need. There is a severe lack of training with their associates as nearly everybody I talked to told me something different. Every single time I called there was a new excuse as to why they could not provide the letters. Even still, the letter provided is not sufficient for Experian to get it updated. According to the major credit bureaus, Wakefield is still reporting these specific accounts that I paid as owing a balance. 
  
  Sincerely,
  
  Borders 

  

  Business response

  06/17/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ****************** complaint. Wakefield apologizes for the poor customer service experience the consumer received. Wakefield has reported the accounts that were paid as paid in full to the credit bureau and requested that they be removed from ****************** credit report. If this item is still on ****************** credit reporting agencies in 30 days, we request that ****************** contact us directly.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company bought a supposed debt of mine from another company. They now recognize that the debt isn't mine and the account is inactive but the debt still remains on my credit report and has not been removed. Attached is a screenshot of the online credit report taken today which is May 2nd 2024 and shows that the debt is still recorded there

  Customer response

  05/03/2024

  
  I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.
  
  Insert Your Name Here:___________________________kirsten mitchell________   Date:  05__/__03/___24_
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on __/__/____ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    
  • The reason why I believe the alleged debt is NOT valid is:____________________________attached are the records showing that I have no debt and that Wakefield is aware of this and yet they have not removed the debt from my credit report______________________________________________________________________
    
    
  • The account number:____________01233571077_________
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  

  Business response

  05/17/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint.  Ms. ********* account was closed and returned to our client on April 24, 2024. A credit deletion request was sent to the credit reporting agencies on April 29, 2024.  It may take up to 30 days for the credit reporting agencies to remove the account from Ms. ********* credit report.  We encourage ******************** to contact the credit reporting agencies directly.

• Initial Complaint

  05/01/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Sound Physicians' Emergency Med. I do not have a contract with Wakefield & Associates, They did not provide me with the original contract as requested

  Customer response

  05/06/2024

  Good Afternoon

  I appreciate your support this matter.  This has been frustrating and awful. I have been dealing with this since last year.  I have attached some documents for your review.  I have put some bullets to give context into what is going on.

  -Received a collection on my credit report from UCB Collections in *****  Let them know it was the wrong individual.  The address and phone number didn't match. I gave them my address and phone number in ******** for verification purposes.  This was removed from my credit.

  -Received a collection on my credit report from ****************** Services in **************. Let them know that it was wrong individual.  The address and phone number match and I provided my social security number in full for verification.  This was also removed from my credit. 

  -Received a collection on my credit report in April 2024 from Wakefield & Associates in *********. Let them know that it was the wrong individual. My address, phone, and full social security number match.  I asked them to send me documentation.  I was refused and told that I have to request for an itemize list in writing to be sent to Sounds physicians and then back to me. 

  I have been going back and forth with 3 different collections agencies in three different states on the same collections.  I reported this to the law enforcement.  I was told that it appears that each collection agency has collected my information to update their records and then sell my debt.  Instead of letting the other party know that it is the wrong person.  I have not been to ******* and didn't receive treatment.  I didn't sign any documentation agreed to care to anything related to the care.  I let the police know that I have bank statements and other documents that can show that i was in ******** at the time this other individual was receiving treatment. I have written down every time I have spoken with every collection agency and who including sound physicians on the matter.  If you would like I can give names and dates when I spoke to each party, please let me know. I was told by law enforcement that this is fraud. 

  Police report information below

  Report number - **********

  Name- Deputy Waheed

  Badge # - 396

  Respectfully 

  ***********************

   

  Customer response

  05/06/2024

  
  I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.
  
  Insert Your Name Here:*******************; Date:  _5_/_6_/_2024___
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on _5_/_6_/__2024__ by Select one -> Email, Phone, Mail, or Other (Please specify)_________Phone- Spoke with ***** at 1210pm eastern time 
    
    
  • The reason why I believe the alleged debt is NOT valid is:_I have never been to ******* and have dealt with this collection with two other collections one in **** and another in **************. This has been reported to the police as fraud.
    
    
  • The account ****************-240657137______________
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Customer response

  05/07/2024

  Good Evening

  I have attached a screenshot as requested. This is when I spoke with ***** at Wakefield & Associates. I requested a copy of their collection of me as I have not received anything from Wakefield and associates at all.  I was denied and told to request an itemized document from sound physicians in writing. 

  

  Business response

  05/21/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ******** complaint.  Our client, Sounds Physicians Emergency Medicine, placed two accounts in our office on February 6, 2024.  ***** services were rendered to *********************** on September 8, 2022.  Itemized statements have been requested from our client and will be mailed to ***************** within 30 days.  A credit deletion request was sent to the credit reporting agencies on May 6, 2024.  

  Customer response

  05/23/2024

   
  Complaint: 21652715
  
  I am rejecting this response because:

  according to 

  15 U.S. Code 1692g - Validation of debts

  I have not signed for any services in ******* as I have never been to *******. I have bank statements and other supporting documentation that I have been in ********.  I have also filed police report on different agencies taking my information to match it to their information to try to collect money. Per the law enforcement this is illegal.  I called the agency and gave them the police report number if they wish a copy. If the business sends me another person personal and medical information they will be violating HIPAA and privacy laws as i have notified  them know that I am not this person multiple times  I have recorded the date and name of person I have spoken to.  Please find correct *********************** and stop messing my credit up as the last collection in **** let me know that multiple people have similar information. I welcome any questions. 

  
  Sincerely,
  
  *************************  

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 11/18/22 I experienced stroke like symptoms and went to the local hospital ER. I was discharged on 11/19/22. I received 2 different physician bills for ********************************* Services from App of Tennessee HM, PLLC. One included both dates, 11/18/22 and 11/19/22, and the other included only 11/18/22. I called App of Tennessee at 11am EST on 1/11/23 to question why I was being charged twice for 11/18/22. They admitted it was a mistake, that they had created duplicate account numbers - ********** and **********. They said I only owed the amount on account **********, and that they would remove the second duplicate account that had been created. I offered to pay that bill with the person on the phone and was given a discounted self-pay price of $506.40. I have receipt of that payment. In January of 2024, when I notice on my credit report of a collection account for ***************************** I called them to find that they had bought the debt from the duplicate account. I called Sapientes Funding who had taken over the App of Tennessee accounts since App of Tennessee had apparently closed permanently, and confirmed that my account was a zero balance. I provided this proof to **************************** and was told they would be conducting an investigation. I also requested a proof of debt from ****************************. I continued to be called about this collection account that I had told them was paid in full. Two months later after no proof of debt, I filed complaints with the credit bureaus. After the 30 day investigation, I suddenly received the proof of debt, which was the second duplicate account that App of Tennessee told me was removed. I would like this collection account to be removed from my credit report.

  Customer response

  05/08/2024

  I am out of town until 5/12 and unable to access the requested documentation until I return home.  I will submit the requested documentation when I return.

   

  Thank you,

  *************************

  

  Business response

  05/21/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ******************** complaint.  Our client, Sapientes Funding II, LLC, placed an account in our office on July 11, 2023. These services were rendered to ************************* on November 19, 2022, at App of Tennessee HM PLLC.  The documentation that ****************** provided is not for the client account number or balance that our client provided to us. The date of service listed on the documentation provided is not the same as the date of service that was placed in our office. An itemized statement was sent to ****************** on May 15, 2024.  A copy of this itemized statement has been attached to this response.  A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.  

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with MIAMI VALLEY EMERGENCY SPECI, I do not have a contract with WAKEFIELD & ASSOCIATES, they did not provide me with the original contract as I requested.

  Customer response

  05/01/2024

  
  I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.
  
  Insert Your Name Here:_Z'********************* Sandridge__________________________________   Date:  05_/01__/2024____
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on 04__/01__/_2024___ by  Select one -> Email, Phone, Mail, or Other (Please specify)__Email_______________
    
    
  • The reason why I believe the alleged debt is NOT valid is:_As of this date, I have not been provided with any substantiating evidence or documentation supporting this claim. Therefore, I am requesting that you provide me with full and proper documentation, including the original contract bearing my signature, as evidence of the alleged debt._________________________________________________________________________________________________
    
    
  • The account number:_119263____________________
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  

  Business response

  05/17/2024

  Please have ************************************ to provide us with more information, so we may attempt to locate their account.

• Initial Complaint

  04/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am a victim of identity theft. An identity thief used my personal information without my permission to open an account and make purchases. This debt is not mine. I have enclosed proof of my identity and a copy of my FTC Identity Theft Report.In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you notify the company and tell them the debt is the result of identity theft.

  

  Business response

  05/16/2024

  Wakefield & Associates, LLC ("Wakefield") appreciates the opportunity to investigate and respond to ************************ complaint.  After reviewing this complaint, Wakefield has decided to close and return this account to our client.  A credit deletion request has been sent to the credit reporting agencies.  ******************** will receive no further communication from us regarding this matter.

  Customer response

  05/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am not liable for this debt with Wakefield and Associates. I do not have a contract with Wakefield and Associates. They did not provide me with the original contract as I requested.

  Customer response

  04/25/2024

  I have attached the requested supporting documents for my most recent disputes with Wakefield and Associates. I have sent several requests for debt validation, the most recent in January. The company still has not responded. Since this debt does not look familiar to me, I filed an identity theft report which is also attached. Even though this collection is in dispute, it still shows on my credit report. This is affecting my credit in a very negative way. I am requesting that this account be permanently removed from all three credit bureaus.

  Customer response

  04/29/2024

  Full account number is **********. Thank you.

  Customer response

  04/29/2024

  Full account number **********.

  Customer response

  04/30/2024

  This is all the recent communication from Wakefield and Associates through the ************************************* This is information requested since January. They responded on 3/20/2024 that they would send out the debt validation and never did. I am not sure what else I can provide. Ive provided two attachments from the **** website and an identity theft report.

  

  Business response

  05/21/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to ****************** complaint.  This account was closed and returned to our client on May 1, 2024.  A credit deletion request was sent to the credit reporting agencies on May 6, 2024.  **************** will receive no further communication from us regarding this matter.

  Customer response

  05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Wakefield and associates has multiple accounts in collections for me. I called out to them to request additional information about the medical account. The agent informed me of a date of service from 2019 i informed the agent i was not seen in the emergency room on that date. I then proceeded to speak to him about 2 accounts on my credit report from 2022. I asked him various questions and explained to the agent i had health insurance. The agent then proceeded to say of course i see that here you had ********** BLUE SHIELD. I said well if i spoke to all the healthcare facility's and they inform me i didnt have insurance and i was "Self Pay" Why would you know who i had insurance from if i didnt provide it. The agent then tried to continue to string me along saying they filed it against my insurance and they denied it. This also was a lie because i spoke with BCBS and got my letter confirming coverage so i know there was no claims. VERY SHADY COMPANY after he knew his back was aganist the wall he talked about "Timely Filing" I stated that has nothing to do with the emergency provider not filing his claim on time for my insurance to process. I was so very appalled to come here and see i was not the only victim to this issue. Its pulling my credit down as we speak. MULTIPLE ACCOUNTS RECORDED PHONE CALL TO WAKEFIELD AND ASSOCIATES 4/11/2024 11:24 AM

  Customer response

  04/12/2024

  
  I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.
  
  Insert Your Name Here:___________________________________   Date:  __/__/____
  
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on __/__/____ by  Select one -> Email, Phone, Mail, or Other (Please specify)_________________
    
    
  • The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
    
    
  • The account number:_____________________
    

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Customer response

  04/12/2024

  I reached out to the collection agency and requested more information on April 11th 11:24 am and thats when they told me about being able to see my insurance on my file. Wakfield records all calls.

  

  Business response

  04/24/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint.  Wakefield currently has three open accounts in our office.  The first account is for date of service July 18, 2019, for physician services rendered to ******************************* while at ****** Emergency Department.  The current balance for this account is $1,487.00. The other two accounts are for date of service July 20, 2022, and August 20, 2022, for physician services rendered to ******************************* while at ****** Emergency Department.  The current balance for these two accounts is $1,246.00 and $720.00.  The first account does not fall within the coverage dates; therefore, the balance is patient responsibility.  The other two accounts do fall within the coverage dates; therefore, we will attempt to file Ms. ********* insurance.  Itemized statements have been requested from our client and will be mailed to ******************** within 30 days.

  Customer response

  04/24/2024

   
  Complaint: 21564886
  
  I am rejecting this response because: i was not seen on the date in 2019 and i requested proof of this as well. I was not living in ************* at that time.. i am not satisfied of the other accounts that are within the service dates and if you are charging my insurance i would like them removed please.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for the debt with Wakefield and Associates. I do not have a contract with Wakefield and Associates and they did not provide me with the original contract as requested.

  Customer response

  04/12/2024

  
  I understand & consent to the release of my information to Wakefield & Associates outlined in the letter from BBB.
  
  Insert Your Name Here: *************************;   Date:  4/12/2024
  
  Here is the information BBB requested regarding my complaint:
  
  

  • I requested the verification of the debt from Wakefield & Associates on 3/31/2023 by  Phone
    
  • The reason why I believe the alleged debt is NOT valid is: no verification provided

  • The account number: not provided

  
  
  ******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******

  Customer response

  04/18/2024

  I call the 800 number and the 888 number Monday and neither person could locate an account tied to my SSN

  

  Business response

  05/10/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ************ complaint.  Our client, Qualified ************************** placed an account in our office on October 4, 2019.  ***** services were rendered to ******************************* on July 2, 2019.  A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed.  An itemized statement has been requested from our client and will be mailed to ************************** within 30 days. Mr. ************ account number is ********* and it is in our ACE system.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Wakefield & Associates, LLC. Keeps sending letters saying I owe a bill to Sound Physicians Emergency of K, from 09/26/2021 when looking at the claims through my health insurance it shows the bill was paid. File # **************************** I would like the harassment to stop these have already been paid by aetna better health of *************************

  

  Business response

  04/24/2024

  Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint.  After reviewing the attachment that *************** provided, it appears that the bills that have been placed in our office are physician bills and not the hospital bills. Additionally, the amounts on the attachment do not match the original balance of these two bills.  An itemized statement of these charges has been attached to this response for review.  We have dispositioned Ms. ******* accounts as cease and desist.  **************** will receive no further communication from us regarding this matter.   

  Customer response

  04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩