ComplaintsforWakefield & Associates

• Initial Complaint

  08/19/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 7/29/21, I paid off my balance to Wakefield &Associates. I owed $216 for a past-due account with Emergency Services *** ****** Hospital - ********** **. The Wakefield associate indicated that my credit report would be updated to a zero balance if I paid in full. I paid Wakefield $222.45 (initial charge + transaction fee) on July 29th. I called Wakefield on 8/19/21 to report that the balance of $216 remains on my credit report. A Wakefield associate indicated that I had to pay for access to IdentityIQ to update the balance to zero. He indicated that I would be able to purchase additional services from IdenityIQ to help me with my credit report. Essentially, unless I paid for the Wakefield associate to access IdenityIQ, he would not update my Wakefield balance to zero. Wakefield &Associates collected the debt in full from me and should update my credit report accordingly. This should not be contingent upon me purchasing a service product from their business partner.

  

  Business response

  08/23/2021

  Thank you for giving us the opportunity to respond to ******* *******'s complaint.  Our client, Emergency Care Service of PA, placed an account in our office on August 28th, 2020.  These services were rendered to ******* ******* on May 16th, 2019 at St. Mary Emergency Department.  Wakefield and Associates, Inc. received and posted payment of $216.50 on July 28th, 2021.  A credit deletion request has been sent to the credit reporting agencies.  We encourage ******* ******* to contact us directly if additional information is required. 

• Initial Complaint

  08/13/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  An unknown collection appeared on my credit report 10/2020. Contacted credit agency and was told it was for an ambulance. Then contacted the original creditor and after letting them know that I was not the patient, providing my information, and their research, it was determined that they were billing the wrong person. The original creditor, ***************** Health, contacted Wakefield & Associates several times to tell them that this collection did not belong on my account and to have it deleted from my credit but they keep reporting it to the credit bureaus and it remains on my credit. Their lack of action has negatively effected my credit for the last 10 months.

  

  Business response

  08/23/2021

  Thank you for giving us the opportunity to respond to ************************* complaint.  Our client, ***************** Health, placed an account in our office on October 9th, 2020 for services rendered to ********************* on June 22nd, 2020.  This account was closed in our system on March 1st, 2021.  A credit deletion request was sent to the credit reporting agencies on March 8th, 2021.  We encourage **************** to contact us directly if additional information is required.

  Customer response

  08/23/2021

   
  Complaint: 15759373
  
  I am rejecting this response because I have contacted them on more than one occasion and this still has not been resolved.  The credit bureaus will only report what is reported to them which leads me to believe that Wakefield and associates is till reporting this as a valid collection.  I have tried to dispute this with the credit bureaus and their response is that they have verified that it is a valid account, which again, means that Wakefield is reporting it to them as a valid collection account.  Can they provide documented proof that a deletion request has been sent to all three bureaus and that they arent reporting it as a valid account?
  
  Sincerely,
  
  *********************

  

  Business response

  08/31/2021

  Thank you for giving us the opportunity to respond to ************************* complaint.  This account was closed in our system on March 1st, 2021. A credit deletion request was sent to the credit reporting agencies on March 8th, 2021. We encourage **************** to contact us directly if additional information is required.

• Initial Complaint

  08/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Complaint against Wakefield & Associates. Attached is the full BBB complaint letter with copies of correspondence sent to Wakefield. I've received text and calls from Wakefield to my phone number since March regarding an unknown debt collection. As of 8/13/21 I have not been sent any mail, statements, or returned correspondence with information regarding the alleged debt associated with my phone number. I do not have any known past due bills/debts to my name, nor have negative marks for unpaid bills on my credit reports. I sent written correspondence to Wakefield twice requesting information to be sent to me regarding the alleged debt. I have provided them addresses to reach me and I'm willing to communicate with written correspondence. I prefer not to call Wakefield knowing a call could be recorded. I believe Wakefield is calling my number in error or my number is incorrectly associated to a case. I request they remove my number and my name from the case associated with it.

  

  Business response

  08/23/2021

  Thank you for giving us the opportunity to respond to **** *********** complaint.  Wakefield and Associates, Inc. apologizes for the inconvenience, as we had an incorrect phone number.  **** ********* will not receive any further communication from us regarding this matter.

  Customer response

  08/24/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the assistance in getting this complaint resolved.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  08/11/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have never used these emergency services that Wakefield is representing in collections towards me I have never used any emergency services because I have always had health insurance ALWAYS. They are putting collections on my credit score that do not exist.

  

  Business response

  08/20/2021

  Thank you for giving us the opportunity to respond to ******* *****' complaint.  Our client, Southeastern Emergency Service of Memphis, placed an account in our office on January 29th, 2020.  These services were rendered to ******* ***** on October 23rd, 2018 at ***** Emergency Department.  An itemized statement has been attached to this response for review.  We encourage Ms. ***** to contact us directly if additional information is required.  

• Initial Complaint

  08/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  this company calls me at least 4-5 times a day. I have paid all my debts. I don't owe anything. I don't know how this person got ahold of my sons information. A man calls me and asks to speak to my infant son with his birthdate and all his information but all jumbled up, my address and and asks me my name and when I gave it to him proceeds to tell me who he is and that he is with Wakefield and Associates no address nothing. Then I hung up. I don't know who or what this is but STOP CALLING ME! NEITHER ME OR MY SON OWES ANY DEBTS. I can't get anyone on the phone to tell them this personally.

  

  Business response

  08/20/2021

  Thank you for giving us the opportunity to respond to ***** ******* complaint.  Our client, Erlanger Health System, placed five accounts in our office on July 7th, 2020, February 3rd, 2021, April 5th, 2021, and June 1st, 2021.  These services were rendered to ******* ***** on March 16th, 2020 and ***** ***** on July 10th, 2020, November 16th, 2020, and May 15th, 2020.  We have dispositioned our system to not make any more phone calls to Ms. *****.  Itemized statements have been requested from our client, Erlanger Health System, and will be mailed to Ms. ***** upon receipt.  We encourage Ms. ***** to contact us directly if additional information is required.

• Initial Complaint

  08/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good afternoon I have been harassed repeatedly by this company Wakefield and associates demanding that I paid them for medical bill I have no knowledge of this medical bill in fact I've never even been to any hospitals in ******** I had to get a hold of my insurance company which they said there was a claim filed which they denied because this is fraudulent this isn't the first time I had somebody using my name many years ago they were busted they serve prison time and were sent back to Mexico I know nothing of this account nor why they keep bothering me I'd like to get this issue resolved and taken off my credit when they contacted me I thought this was an urgent care **** ****** *** ******** ** ******** ******* ***** which is the facility that I use I am currently on disability because of a back entry on a work comp claim and can't leave the state of ******* I've been on this claim for 4 years so I am 100% positive this was not me that went to the hospital I have attorneys that can b

  

  Business response

  08/16/2021

  Thank you giving us the opportunity to respond to ****** *******' complaint.  Our client, Carepoint, placed two accounts in our office on December 9th, 2014 and February 3rd, 2021.  These services were rendered to ****** ******* on August 7th, 2014 and September 4th, 2020 at ***** ******** Medical.  Itemized statements have been attached to this response for review.  We encourage Mr. ******* to contact us directly if additional information is required. 

• Initial Complaint

  08/08/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *** ******* *** and I do not have a contract with WAKEFIELD AND ASSOCIATE plus they did not provide me with the original application like I asked.

  

  Business response

  08/18/2021

  Thank you for giving us the opportunity to respond to ****** *********** complaint.  Our client, *** ******* ***, placed an account in our office on December 21st, 2018.  These services were rendered to ****** ********* on November 22nd, 2016 at ****** Hospital.  An itemized statement has been requested from our client and will be mailed to ****** ********* upon receipt.  We encourage ****** ********* to contact us directly if additional information is required.

• Initial Complaint

  08/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I never heard of this business, nor have I've every had any type of documentation from this Wakefield and Associates saying that I have an account or bill with them. So I would greatly appreciate it if I can not be contacted by them, I tried blocking them from my cell phone and still continue to receive calls. Most of the complaints I've seen about Wakefield and Associates have indicated that they are scam artists.

  

  Business response

  08/16/2021

  Thank you for giving us the opportunity to respond to **** ****** complaint.  Wakefield and Associates, Inc. was unable to locate an account for **** ****.  We apologize for the inconvenience this may have caused you.  We encourage Mr. **** to contact us if additional information is required.

• Initial Complaint

  08/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wakefield and Associates has placed several accounts with MetroWest Ambulance on my credit report for years. I recently did some research and found that they are reporting on the same day multiple dates of service with 2 to 5 duplicates reported for the same date of service. I contacted Wakefield and Associates today, and all they did was make excuses, no accountability. I hung up and contacted Transunion requiring me to request a call back. Have not gotten a call yet. I feel like my credit has been altered because Wakefield and Associates continues to at the same time report multiple times for the same date of service. I would like someone to contact me at ********** or at ***************@gmail.com as soon as possible. I am looking to have the multiples taken off my Transunion and Experian Credit Reporting agencies.

  

  Business response

  08/13/2021

  Thank you for giving us the opportunity to respond to ***** ************ complaint.  Our client, Metro West Ambulance Inc., placed thirty five accounts in our office on July 29th, 2016, October 10th, 2016, March 6th, 2017, February 15th, 2018, October 29th, 2018, April 29th, 2019, and July 23rd, 2019.  Itemized statements have been attached to this response for review.  We encourage ***** ********** to contact us directly if additional information is required.

• Initial Complaint

  08/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been paying on a bill from these people and none of my payments are showing on my account. After repeated calls to this place, they are unwilling to send a statement showing where my payments have been applied towards my total balance. Furthermore, they are charging me interest on top of the original balance. So...the amount is increasing each month as they continue to send my statements. I had reluctantly started making payments and somehow now they are attempting to collect over $200 each month. Which I cannot and will not pay. These people are dishonest and it is unlawful to add interest to medical bills. The original creditor was a hospital. Maury County regional in Columbia TN. I have been trying to reason with this collection agency and unable to get anywhere. I am asking for the BBB to step in and assist me in dealing with this place. I am concerned they may try to garnish my wages or take me to court to get money from me. Any help with this is greatly appreciated.

  

  Business response

  08/10/2021

  Thank you for giving us the opportunity to respond to ***** *****'s complaint.  Our client, ************ ********* **********, LLC, placed an account with our office on November 27th, 2019.  These services were rendered to ***** ***** on July 7th, 2018 at Maury Regional Emergency Department.  Wakefield and Associates, Inc. has received and posted four payments of $50.00 made on November 16th, 2020, January 14th, 2021, March 29th, 2021, April 26th, 2021, and one payment of $25.00 made on August 3rd, 2021.  A balance statement was mailed to Ms. ***** on August 3rd, 2021.  We encourage Ms. ***** to contact us if additional information is required.

  Customer response

  08/10/2021

  
  Complaint: ********
  
  I am rejecting this response because: I didn't know it was lawful to add interest to medical bills. The balance continues to go up. And they've offered a settlement but who's to say how that will work. I'm not able to pay the entire balance. They're charging interest on this. So, unless I can pay the total balance, I'm just screwed. AND unless I pay over the phone with a debit card and charged that's the only way to get a confirmation number. To pay at no charge on the website, it does not give a confirmation number. It just takes the funds. Then I get a statement each month, showing the balance going up. Very discouraging. And very hard for someone who is ill and struggling financially.

  
  Sincerely,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩