ComplaintsforWakefield & Associates

• Initial Complaint

  09/06/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This is the formal complaint against WAKEFIELD AND ASSOCIATES in regards to acct #********** & **********. I have rejected their response because the company has failed to comply or adhere to my previous request that was sent by certified on 07/19/2021. I requested a copy of the contract that you claim I have with your company with MY Signature. Not an itemized bill! This is a debt collection agency, that is simply trying to collect on this inaccurate and unverifiable debt. Which makes you in violation of FDCPA, FCRA, and HIPAA Laws and regulations. I never signed or gave the original creditor permission to share my information with you about the services I received with this debt collection, which is a direct violation of HIPAA.

  

  Business response

  09/16/2021

  Thank you for giving us the opportunity to respond to *********** ******'s complaint.  Our client, *** ******* **** ********** *********, placed two accounts with our office on March 23rd, 2021 and June 23rd, 2021.  These services were rendered to *********** ****** on January 2nd, 2020 and April 10th, 2020 at ********* ******** ********* ********** **.  Itemized statements have been attached to this response for review.  We encourage *********** ****** to contact us directly if additional information is required.

  

  Business response

  09/27/2021

  Thank you for giving us the opportunity to respond to *********** ******'s complaint.  A credit deletion request has been sent to the credit reporting agencies.  We encourage Mr. ****** to contact us directly if additional information is required.

  Customer response

  09/27/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ******

• Initial Complaint

  09/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company added a debt collection on my credit report on 8/24/2021 and I dont know why or for what because I dont owe anyone any monies. It appears to be for medical services but I have not had anything of that nature for years. Its shows *********** ***** as company which provided services which I have never hear of or uses ever. Im requesting that this be removed from my credit report due to it being incorrect collections reporting.

  

  Business response

  09/10/2021

  Thank you for giving us the opportunity to respond to *************************** complaint.  Our client, App of *********** *** PLLC, placed an account in our office on June 21st, 2021.  ***** services were rendered to *********************** on April 24th, 2020 at *******************.  An itemized statement has been requested from our client, App of *********** *** and will be mailed to *********************** upon receipt.  We encourage *********************** to contact us directly if additional information is required.

  Customer response

  09/10/2021

   
  Complaint: 15829423
  
  I am rejecting this response because: I still dont have my complaint resolved. I wish to continue with this complaint until I receive documents showing proof of the debt that is being claimed that I owe and is still showing on my credit report without ever receiving knowledge of a **** owed and/or ever giving the opportunity to pay before it was placed on my credit report. Thank you. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is a formal complaint against WAKEFIELD & ASSOCIATES located in, ******, **. This company has repeatedly violated my consumer rights under the Fair Debt Collection Practices Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable collection account on all 3 of my credit reports with Experian, ********************** Not to mention an account in which I've asked for proof of claim and in which they have refused to validate per my request under the Fair Debt Collection Practices Act. Despite my efforts to resolve this unfortunate nightmare for nearly a year now, WAKEFIELD & ASSOCIATES has completely ignored my communications and legal submissions to remove this inaccurate information from my credit reports.

  

  Business response

  09/10/2021

  Thank you for giving us the opportunity to respond to ******************************* complaint.  Our client, Urgent Team of *********, LLC, placed an account in our office on October 21st, 2019 for services rendered to *************************** on July 30th, 2018.  An itemized statement has been attached to this response for review.  We encourage *************************** to contact us directly if additional information is required.  

• Initial Complaint

  08/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ********* medical center had sent in some bills which they were supposed to have pulled back. Wakefield still has these against my credit I sent them a paper showing where all bills were paid in full 100% through financial aid. I talked to wakefoeld again today as many times before and they tell me they have submitted this to yall to be taken off my credit. I need this taken off immediately and a statement showing its been taken off as they are paid for

  

  Business response

  09/08/2021

  Thank you for giving us the opportunity to respond to ******************************* complaint.  Our client, ******************************* placed five accounts in our office on August 28th, 2020, September 25th, 2020, and October 30th, 2020.  ***** services were rendered to *************************** on June 16th, 2019, July 13th, 2019, July 21st, 2019, August 8th, 2019, and August 29th, 2019 at ******** Emergency Department.  We encourage *************************** to contact us directly if additional information is required.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Was served court papers from Wakefield and associates for medical bills. Went through the court papers, cross referenced with my EOB and they had all already been paid by my insurance company.Took my EOB to Wakefield and associates office, lady says good to go. Next thing I get a letter in the mail saying they were awarded a garnishment order. Called over there and got an extremely rude, ignorant, snotty woman, Proved yet again didn't owe and she still put through the garnishment on my husband's check, but not for the amount of doctor's bills that we did NOT owe, but for their fees they charge on the amount we were sued for! Which should have never happened in the first place! During a world wide pandemic! Well that was about a year ago, well now it's happening again! I contested the bills in the newest court order. Never received a demand letter or response to my letter, just got the paperwork from my husband's employer for garnishment! This is all illegal, won't even mention ethics!

  

  Business response

  09/09/2021

  Wakefield & Associates appreciates the opportunity to respond to Ms. *****’s complaint.
  
  There was a discrepancy on the balance from ****** ****** ******* ****** and we do acknowledge receipt of an explanation of benefits. Our client services team sent the explanation of benefits to our client for review to ensure the correct balance was listed in our system. On April 13th, 2020, Wakefield was notified by ****** ****** ******* ****** that the balance needed to be adjusted. At that time, the account was credited $206.00 for an insurance payment, $25.00 for a payment made directly to the creditor, and $44.00 was adjusted off. This left a remaining balance of $163.55. The following day, the court was updated of the account balance. The explanation of benefits received supports the remaining balance owed. That particular account is showing as paid in full as of May, 2020.
  
  After several attempts to contact Mr. **** and Ms. ***** through phone calls, our office sent another letter to try to resolve other owing accounts. That letter was sent on July 13th, 2020 and went unanswered. Court papers were served on April 21st, 2021 and judgment was granted in June. We attempted more phone calls to try to resolve this debt by settlement or payment plan without responses and it was in August that the garnishment was issued. A garnishment is always a last result to attempt to collect the debt on behalf of creditors. We would prefer to set up a payment plan directly with the consumer.
  
  The court cost owed on the judgment are $95.40. Wakefield has not added any other fees that the courts have not allowed. Garnishment payments will be applied to the balance owed to the creditors.
  
  We listened to the calls between our agents, Mr. ****, and Ms. ***** and believe that our agents tried to resolve their issues with professionalism.
  
  There are three more accounts owed that are not included in the judgement. We would like to work out a payment arrangement prior to those accounts going to legal and urge Mr. **** and Ms. ***** to reach out to our office to do so.
  

  Customer response

  09/14/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******* and it is so wrong! They have never NOT once called me! Great thing about technology nowadays. There was no calling the doctors office. We contacted the doctors office ourselves! My last name isn't ***** by the way! As for the amounts now magically changing, meaning you have falsified documents! I have everything from our insurance company. There was more than one doctor bill in question the first time around that we did NOT owe our insurance company had already paid them. Multiple bills different doctors. Once I contested everything and proved the amount said I owed was in fact wrong all collections should have stopped right then! You agents had our EOB's on Friday and still went to court on Monday and gave false information to obtain the garnishment order! They in fact had our EOB's and there will be a copy of the transcripts you can't falsify those at least and change them to favor your side of the story! Fact is your agents have not only once but twice illegally garnished my husbands checks, during a world wide pandemic for bills we do NOT owe! Twice I have contested the bills and your agents proceeded anyways not minding any federal laws! I have a huge crowd of people from our community standing in line waiting their turn at Wakefield and Associates for unfair debt collecting practices!
  

• Initial Complaint

  08/27/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******** COUNTY MEMORIAL HOSPI and I do not have a contract with WAKEFIELD & ASSOCIATES plus they did not provide me with the original application like I asked.Account No: **********Amount Disputed: $1,632.00 Account No: **********Amount Disputed: $114.00

  

  Business response

  09/07/2021

  Thank you for giving us the opportunity to respond to ************************* complaint. Our client, *****************************************, placed two accounts with our office on July 26th, 2019 and August 28th, 2020 for services rendered to ********************* on May 17th, 2018 and July 10th,2019. We have been contracted by ***************************************** to collect these debts. Itemized statements have been attached to this response for review. We encourage ********************* to contact us directly if additional information is required.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is a collections for an ambulance of $305.23 that was not authorized to dispatch and proceed as both my Mother and Myself expressed that we did not want them at this time. It should be duly recorded on the 911 transcripts that we were going to try to get her up from sliding off a chair and I did call them but she was adamant that she did not did not did not want an ambulance. I told them that at this time I was going to try again to get her up and I would be calling back if I could not get her up. Ambulance service AMR (not ***** ********* that is on the collections letter) showed up anyway and walked in on their own finding MOM on the toilet and I was getting her meds and some frozen vegetables to place on her hand. NICE and all that was for them to show up........Mom was already taken care of and we signed that we were not going to hospital. She is terrorized by this notice and this unreasonable bill. Please see attached documents and help us. Thanks

   

  ***Attachment(s) redacted by BBB staff***

  

  Business response

  09/10/2021

  Thank you for giving us the opportunity to respond to ***** ************* complaint.  Unfortunately, Wakefield and Associates, Inc. was unable to locate an account for *** ***********.  We encourage *** *********** to contact us directly to provide more information.  

  Customer response

  09/10/2021

   
  Complaint: ********
  
  I am rejecting this response because:  You have the actual letter they sent regarding collections which is WHY I sent this to you.   It was shocking
  
  Sincerely,
  
  ***** ***********

  

  Business response

  09/22/2021

  Thank you for giving us the opportunity to respond to ***** ************* complaint.  After investigating this account, Wakefield and Associates, Inc. has decided to close and return this account to our client.  A credit deletion request has been sent to the credit reporting agencies.  We encourage *** *********** to contact us directly if additional information is required.

  Customer response

  09/23/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.   However, should I hear any further collections attempts from an unauthorized ambulance service call, I will be further pursuing BBB help in getting this horrific experience resolved.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  08/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Wakefield and Associates flagged my credit profile as collections on August 24, 2021. I have never done any business or opened any accounts with Wakefield and Associates so this account is FRAUD!

  

  Business response

  09/08/2021

  Thank you for giving us the opportunity to respond to *************************** complaint.  Our client, Truepartners Manatee Emer Spec, placed an account in our office on June 21st, 2021.  ***** services were rendered to *********************** on September 29th, 2019 at *************************.  An itemized statement has been requested from our client, Truepartners Manatee Emer Spec, and will be mailed to *********************** upon receipt.  We encourage *********************** to contact us directly if additional information is required. 

• Initial Complaint

  08/25/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt withINPHYNET PRMRY CARE PHY SE P and I do not have a contract with WAKEFIELD & ASSOCIATES plus they did not provide me with the original application like I asked.Account No:119227****Amount Disputed:$907.00

  

  Business response

  08/31/2021

  Thank you for the opportunity to respond to ******************************* complaint.  Our client, ********************* Physicians SE, PC., placed an account in our office on July 26th, 2019.  ***** services were rendered to *************************** on June 28th, 2018 at ******************* Emergency Department.  An itemized statement has been attached to this response for review.  We encourage *************************** to contact us directly if additional information is required.

• Initial Complaint

  08/24/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with FREMONT ER SVCS ******** and I do not have a contract with WAKEFIELD & ASSOCIATES plus they did not provide me with the original application like I asked.Account No: 15CV****Amount Disputed:$441.00

  

  Business response

  08/31/2021

  Thank you for giving us the opportunity to respond to ***********************' complaint. Our client, Fremont ER Services ********, placed an account with our office on September 26th, 2018 for services rendered to *********************** on August 21st, 2017. An itemized statement has been attached to this response for review. We encourage *********************** to contact us if he would like more information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩