Dentist
Comfort Dental IncThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a dental appointment at Comfort Dental in May 2023, at which time I requested an insurance form to file a claim with *****. I did not notice that on the form it lists the dental office as the recipient of the claim. Per *****, the claim check was sent to the dental office on June 8, 2023. The dental bill was already paid, therefore the claim is supposed to be paid to the ***** policy holder. Late in June I went to the office to resolve the issue. Nothing was resolved that day. I made several phone calls, during most of which I was told the office manager was on the phone with insurance companies. One time she called me back and told me she called ***** regarding the payment. When I contacted *****, they had no record of her call. After a while, they only took a message from me and when I asked who the owner was, hoping they would resolve this, they wouldn't tell me that either. I sent an email on Aug 22 to the regional office. Their response was they needed a certain form from ***** to return the funds to them. I contacted ***** and they stated they do not have the form since they are a supplemental company. They instructed me on what the dental office needs to do and I in turn sent the information to the regional office on Aug 25, no response. Sent emails on Sept 7 and Oct 17, no response to any of those either. It's been 5 months, I would just like them to return the money to ***** like they said they would do,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.