Business ProfileforStevinson Toyota East

On 30 December 2023, I purchased a car from Stevinson East Toyota. The car was advertised as brand new, and I agreed to purchase it on this basis. We purchased the car in the evening and understood it would have no damage or defects, as it was advertised as new.Within approximately 48 hours of purchasing the vehicle, we identified that there was no plastic covering the control screen and it was in fact severely scratched which was only visible in sunlight. We promptly took photographs of this and sought to the sales agent, ***********************************. He did not return our call. We then texted the photographs of the damage to *** at ****pm on 3 January. On 8 January I contacted *** to follow up on the issue. *** was incredibly rude, stated that there was no way of knowing how caused the damage and they were not going to do anything about it. I then enquired about the all weather trunk mat he committed to provide with our vehicle, which was part of the terms agreed. He refused to provide this. I subsequently spoke with ***************************************. He also refused to do anything about the fact we had been sold a damaged car that does not accord with the terms agreed. *** then proceeded to allege that we were responsible for the damage, and he believed an animal caused it. This is not a logical explanation; secondly we do not have an animal and have never had an animal in the car in the very short period we have had possession of it; and thirdly the marks are in no way consistent with animal markings. Given this outlandish accusation, I offered to bring the vehicle in so Toyota would inspect the car and verify that the damage was not caused by an animal and an animal has never been in the car. He declined this, and again refused to do anything about the situation.I also followed up on the all weather mats. *** advised they would not be providing those as it was only oral and not written, and a oral agreement/contract is not valid, which is simply not correct.